AudioCodes Simplifies Microsoft Operator Connect Customer Onboarding for Service Providers

Rhea-AI Summary

AudioCodes announced enhancements to its Live Cloud offering, including Microsoft Operator Connect integration and a multi-tier customer portal. This SaaS solution allows service providers to onboard customers to Microsoft Teams voice services easily. The platform supports both Direct Routing and Operator Connect, enhancing flexibility and operational efficiency for service providers. With certified session border controllers, AudioCodes ensures high-quality voice connectivity and offers additional productivity tools, improving the overall customer experience.

Positive

• Enhanced AudioCodes Live Cloud with Microsoft Operator Connect integration streamlines customer onboarding.
• Offers multi-tier management and a self-service portal for service providers, increasing automation.
• Certified session border controllers enhance connectivity to Microsoft Teams.

Negative

• None.

LOD, Israel, Jan. 10, 2022 /PRNewswire/ --

Highlights

• AudioCodes Live Cloud is a white label, multi-tenant, SaaS solution that allows service providers (or their resellers) to quickly and easily onboard customers to Microsoft Teams voice
• AudioCodes Live Cloud includes multi-tier management for the service provider and a complete customer self-service portal for increased automation and guaranteed SLAs
• By leveraging AudioCodes Live Cloud, service providers can offer both Microsoft Operator Connect via API integration and Direct Routing SBC connectivity to their customers, simplifying the process of connecting enterprise voice services to Microsoft Teams
• AudioCodes' market-leading session border controllers (SBCs) underpin AudioCodes Live Cloud, and are certified for Direct Routing and support Microsoft Operator Connect
• AudioCodes Live Cloud is offered as a managed solution hosted in the service provider's data center or cloud account, or as a pure SaaS solution
• Beyond voice connectivity, service providers can add further value to their customers' Microsoft Teams experience with certified IP phones, meeting room devices, conversational IVR, call recording and meeting productivity tools from AudioCodes

Details

AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, today announced the addition of Microsoft Operator Connect integration and a multi-tier customer portal to its Live Cloud offering. AudioCodes Live Cloud, a white label, multi-tenant SaaS solution, enables service providers to rapidly onboard their customers to Microsoft Teams voice services either through Microsoft Operator Connect or Direct Routing connectivity.

AudioCodes Live Cloud frees up operators to focus on their go-to-market activities, while reducing the total cost of ownership. The addition of Microsoft Operator Connect API integration to AudioCodes Live Cloud enables them to easily integrate with Microsoft's Operator Connect offering and simplify their customer onboarding to Teams.

AudioCodes Live Cloud is offered as a managed solution hosted in the service provider's data center or cloud account, or as a pure SaaS solution, giving service providers high flexibility in their design choice. It leverages AudioCodes' mature session border controllers (SBCs), which are certified for Microsoft Direct Routing and support Microsoft Operator Connect.

AudioCodes Live Cloud supports Microsoft's modern authentication based on the Azure Active Directory and includes multi-tier management for end-to-end network statistics and quality of service monitoring. It enables service providers to offer guaranteed SLAs, and also provides a complete customer self-service portal. In addition, service providers can enhance their customers' experience by adding Microsoft-certified IP phones and meeting room devices, conversational IVR, call recording and meeting productivity tools to their monthly subscription.

"AudioCodes Live Cloud is the smart and easy way for today's forward-thinking service providers to build a multi-tenant SaaS solution to deliver Microsoft Teams voice capabilities to their end customers," said Lior Aldema, Chief Business Officer at AudioCodes. "As Microsoft Teams continues to grow rapidly, service providers can now quickly and cost-effectively help their customers achieve higher productivity, safe in the knowledge that their services are backed up by AudioCodes' proven expertise in enabling voice for Microsoft Teams."

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About AudioCodes

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced communications software, products and productivity solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.

For more information on AudioCodes, visit http://www.audiocodes.com.

Statements concerning AudioCodes' business outlook or future economic performance; product introductions and plans and objectives related thereto; and statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters, are "forward-looking statements'' as that term is defined under U.S. Federal securities laws. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause actual results to differ materially from those stated in such statements. These risks, uncertainties and factors include, but are not limited to: the effect of global economic conditions in general and conditions in AudioCodes' industry and target markets in particular; shifts in supply and demand; market acceptance of new products and the demand for existing products; the impact of competitive products and pricing on AudioCodes' and its customers' products and markets; timely product and technology development, upgrades and the ability to manage changes in market conditions as needed; possible need for additional financing; the ability to satisfy covenants in the Company's loan agreements; possible disruptions from acquisitions; the ability of AudioCodes to successfully integrate the products and operations of acquired companies into AudioCodes' business; possible adverse impact of the COVID-19 pandemic on our business and results of operations; and other factors detailed in AudioCodes' filings with the U.S. Securities and Exchange Commission. AudioCodes assumes no obligation to update the information in this release.

©2022 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room Experience and CloudBond are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.

Company Contacts
Niran Baruch,
Chief Financial Officer
AudioCodes
Tel: +972-3-976-4000
niran.baruch@audiocodes.com

Roger L. Chuchen
VP, Investor Relations
AudioCodes
Tel:  732-764-2552
Mobile: 347-752-0780
roger.chuchen@audiocodes.com

 

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SOURCE AudioCodes

FAQ

What is AudioCodes Live Cloud?

AudioCodes Live Cloud is a multi-tenant SaaS solution that allows service providers to onboard customers to Microsoft Teams voice services.

How does Microsoft Operator Connect integration benefit service providers?

It simplifies the onboarding process for service providers, enabling them to offer Microsoft Teams voice services more efficiently.

What functionalities does AudioCodes Live Cloud provide?

It offers multi-tier management, a customer self-service portal, and supports Direct Routing and Operator Connect.

Which company is behind the Live Cloud service?

AudioCodes is the company behind the Live Cloud service, which focuses on advanced communications solutions.

What are the benefits of AudioCodes' session border controllers?

They are certified for Microsoft Direct Routing and support Microsoft Operator Connect, ensuring reliable voice services.