AudioCodes Meeting Insights Extends Offering with CRM Connectivity and Enhanced Mobile Operation
AudioCodes (NASDAQ: AUDC) has announced significant enhancements to its Meeting Insights solution, introducing CRM integration capabilities and a new mobile application. The solution now integrates with Salesforce CRM and Microsoft Dynamics 365, enabling automatic synchronization of meeting data with CRM records.
The new features allow seamless transfer of meeting intelligence from various platforms including Microsoft Teams, Zoom, and face-to-face meetings into CRM systems. The mobile app, available for iOS and Android, supports face-to-face meeting recording and summarization without requiring UCaaS connectivity, plus direct video and audio upload capabilities.
The CRM integration with Salesforce will be generally available in Q2 2025, initially rolling out to selected customers. The enhancement maintains enterprise-grade security standards while aiming to improve business productivity by automating CRM updates with AI-powered meeting content analysis.
AudioCodes (NASDAQ: AUDC) ha annunciato importanti miglioramenti alla sua soluzione Meeting Insights, introducendo capacità di integrazione con CRM e una nuova applicazione mobile. La soluzione ora si integra con Salesforce CRM e Microsoft Dynamics 365, consentendo la sincronizzazione automatica dei dati delle riunioni con i registri CRM.
Le nuove funzionalità permettono un trasferimento senza soluzione di continuità dell'intelligenza delle riunioni da varie piattaforme, tra cui Microsoft Teams, Zoom e riunioni faccia a faccia, nei sistemi CRM. L'app mobile, disponibile per iOS e Android, supporta la registrazione e il riepilogo delle riunioni faccia a faccia senza richiedere connettività UCaaS, oltre a capacità di caricamento diretto di video e audio.
L'integrazione CRM con Salesforce sarà generalmente disponibile nel secondo trimestre del 2025, con un lancio iniziale per clienti selezionati. Il miglioramento mantiene standard di sicurezza di livello enterprise, puntando a migliorare la produttività aziendale automatizzando gli aggiornamenti CRM con un'analisi dei contenuti delle riunioni alimentata dall'IA.
AudioCodes (NASDAQ: AUDC) ha anunciado mejoras significativas en su solución Meeting Insights, introduciendo capacidades de integración con CRM y una nueva aplicación móvil. La solución ahora se integra con Salesforce CRM y Microsoft Dynamics 365, permitiendo la sincronización automática de los datos de las reuniones con los registros de CRM.
Las nuevas características permiten la transferencia fluida de la inteligencia de reuniones desde varias plataformas, incluyendo Microsoft Teams, Zoom y reuniones cara a cara, a los sistemas de CRM. La aplicación móvil, disponible para iOS y Android, admite la grabación y el resumen de reuniones cara a cara sin necesidad de conectividad UCaaS, además de capacidades de carga directa de video y audio.
La integración de CRM con Salesforce estará generalmente disponible en el segundo trimestre de 2025, lanzándose inicialmente a clientes seleccionados. La mejora mantiene estándares de seguridad de nivel empresarial mientras busca mejorar la productividad empresarial automatizando las actualizaciones de CRM con un análisis de contenido de reuniones impulsado por IA.
AudioCodes (NASDAQ: AUDC)는 Meeting Insights 솔루션에 대한 중요한 개선 사항을 발표하며, CRM 통합 기능과 새로운 모바일 애플리케이션을 도입했습니다. 이 솔루션은 이제 Salesforce CRM 및 Microsoft Dynamics 365와 통합되어 회의 데이터를 CRM 기록과 자동으로 동기화할 수 있습니다.
새로운 기능은 Microsoft Teams, Zoom 및 대면 회의를 포함한 다양한 플랫폼에서 회의 정보를 CRM 시스템으로 원활하게 전송할 수 있게 합니다. iOS 및 Android에서 사용할 수 있는 모바일 앱은 UCaaS 연결 없이 대면 회의의 녹화 및 요약을 지원하며, 직접 비디오 및 오디오 업로드 기능도 제공합니다.
Salesforce와의 CRM 통합은 2025년 2분기에 일반 제공될 예정이며, 처음에는 선택된 고객에게 배포됩니다. 이 개선 사항은 엔터프라이즈급 보안 표준을 유지하면서 AI 기반 회의 콘텐츠 분석을 통해 CRM 업데이트를 자동화하여 비즈니스 생산성을 향상시키는 것을 목표로 합니다.
AudioCodes (NASDAQ: AUDC) a annoncé des améliorations significatives de sa solution Meeting Insights, introduisant des capacités d'intégration CRM et une nouvelle application mobile. La solution s'intègre désormais avec Salesforce CRM et Microsoft Dynamics 365, permettant la synchronisation automatique des données de réunion avec les enregistrements CRM.
Les nouvelles fonctionnalités permettent un transfert fluide de l'intelligence des réunions depuis diverses plateformes, y compris Microsoft Teams, Zoom et des réunions en face à face, vers les systèmes CRM. L'application mobile, disponible pour iOS et Android, prend en charge l'enregistrement et le résumé des réunions en face à face sans nécessiter de connectivité UCaaS, ainsi que des capacités de téléchargement direct de vidéos et d'audio.
L'intégration CRM avec Salesforce sera généralement disponible au deuxième trimestre de 2025, avec un déploiement initial auprès de clients sélectionnés. L'amélioration maintient des normes de sécurité de niveau entreprise tout en visant à améliorer la productivité des entreprises en automatisant les mises à jour CRM grâce à une analyse de contenu de réunion alimentée par l'IA.
AudioCodes (NASDAQ: AUDC) hat bedeutende Verbesserungen an seiner Meeting Insights Lösung angekündigt, einschließlich der Einführung von CRM-Integrationsfunktionen und einer neuen mobilen Anwendung. Die Lösung integriert sich jetzt mit Salesforce CRM und Microsoft Dynamics 365, wodurch eine automatische Synchronisierung von Besprechungsdaten mit CRM-Datensätzen ermöglicht wird.
Die neuen Funktionen ermöglichen einen nahtlosen Transfer von Besprechungsinformationen von verschiedenen Plattformen wie Microsoft Teams, Zoom und persönlichen Meetings in CRM-Systeme. Die mobile App, die für iOS und Android verfügbar ist, unterstützt die Aufzeichnung und Zusammenfassung von persönlichen Meetings, ohne dass eine UCaaS-Verbindung erforderlich ist, sowie direkte Video- und Audio-Upload-Funktionen.
Die CRM-Integration mit Salesforce wird im zweiten Quartal 2025 allgemein verfügbar sein und zunächst an ausgewählte Kunden ausgerollt. Die Verbesserung hält die Sicherheitsstandards auf Unternehmensniveau ein und zielt darauf ab, die Produktivität der Unternehmen zu steigern, indem CRM-Updates durch KI-gestützte Analyse von Besprechungsinhalten automatisiert werden.
- Integration with major CRM platforms (Salesforce and Microsoft Dynamics 365) expands product capabilities
- New mobile app launch increases accessibility and functionality
- AI-powered automation reduces manual work and potential errors in CRM updates
- Enhanced product offering may lead to increased business opportunities and market reach
- initial availability to selected customers only
- General availability delayed until Q2 2025
Insights
AudioCodes' integration of Meeting Insights with major CRM systems represents a strategically important product enhancement that strengthens its competitive positioning in the unified communications market. By connecting with Salesforce and Microsoft Dynamics 365, AudioCodes is extending its product ecosystem into critical enterprise workflows, potentially increasing adoption and user retention.
The CRM integration addresses a significant pain point for enterprises: the disconnect between conversation intelligence and customer relationship management. Automating the transfer of meeting data into CRM records eliminates manual entry, reduces information loss, and enhances data accuracy - all important efficiency factors for sales and customer success teams. This capability allows AudioCodes to expand beyond its traditional unified communications footprint into sales enablement technology.
The new mobile application similarly expands Meeting Insights' utility by capturing face-to-face conversations without requiring cloud connectivity. This positions AudioCodes to deliver value in hybrid work environments where both virtual and in-person interactions remain business-critical.
While the announcement doesn't include financial projections, these enhancements represent meaningful product differentiation in an increasingly competitive market. The phased rollout approach (selected customers first, then general availability in Q2 2025) allows for refinement based on initial customer feedback before full-scale deployment.
The Meeting Insights enhancements demonstrate AudioCodes' strategic evolution from a communications infrastructure provider toward becoming a business intelligence platform. By connecting conversational data with CRM systems, AudioCodes is inserting itself into mission-critical enterprise workflows and decision processes.
This integration addresses the significant challenge of converting unstructured meeting content into structured, actionable CRM data. The technical capability to analyze conversations from multiple sources (Teams, Zoom, face-to-face) and automatically populate CRM records represents meaningful AI application that delivers tangible operational value.
The mobile application capabilities are particularly noteworthy as they extend Meeting Insights beyond formal virtual meetings to capture impromptu face-to-face conversations. This addresses a significant blind spot in most conversation intelligence platforms that focus exclusively on scheduled digital interactions.
Integration with market-leading CRM platforms positions AudioCodes to benefit from the existing Salesforce and Microsoft Dynamics ecosystems, potentially accelerating adoption through established channels. The emphasis on maintaining enterprise-grade security standards acknowledges the sensitivity of conversation data and addresses a critical adoption barrier for security-conscious organizations.
This product direction aligns with broader enterprise trends toward automating data capture, enhancing CRM intelligence, and supporting hybrid work environments - suggesting AudioCodes is evolving its product strategy to address emerging market needs.
Enhancements include integration of information captured in meetings into CRM records and a new mobile app that summarizes face-to-face conversations
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Highlights
- Meeting Insights now supports integration with leading CRM systems, allowing seamless transfer of meeting intelligence into CRM records. The first implementations connect Meeting Insights recaps with Salesforce CRM and Microsoft Dynamics 365.
- The integration enables CRM records to be updated directly from Meeting Insights through an intuitive, streamlined process.
- Data captured from meetings held on leading UCaaS platforms such as Microsoft Teams and Zoom, as well as imported recordings and face-to-face meetings, can be automatically synchronized with the corresponding CRM account, opportunity or lead. This enriches CRM records with detailed meeting information and customer engagement history.
- The new mobile app client for iOS and Android supports new capabilities such as face-to-face meetings recording and summarization without the need for UCaaS connectivity.
- The mobile app also supports the uploading of video and audio recordings directly from users' mobile phones.
- The new capabilities maintain Meeting Insights' enterprise-grade security standards ensuring compliance and data integrity.
Details
AudioCodes (NASDAQ: AUDC), a leading provider of unified communications voice, contact center, conversational AI applications and services for enterprises, today announced the addition of new major capabilities into its acclaimed Meeting Insights solution. These enhancements include integration with leading CRM systems such as Salesforce and Dynamics 365, and the release of a new mobile application client that facilitates capturing and summarization of meeting information during face-to-face interactions. These strategic advancements aim to address the challenges organizations encounter in effectively capturing and utilizing customer interaction data across various communication channels.
"The integration of Meeting Insights with leading CRMs bridges the gap between meeting content and CRM systems, preventing the loss of crucial insights and minimizing the risk of manual errors," said Shabtai Adlersberg, CEO of AudioCodes. "By connecting Meeting Insights with CRM solutions, we are enabling organizations to seamlessly transform meeting intelligence from any meeting, whether online or face-to-face, into valuable CRM data. This integration is a significant step in our mission to empower enterprises to drive smarter, data-driven decisions across teams, and enhance informed decision-making for management."
By automatically capturing and analyzing meetings content and streamlining updates to CRM records, Meeting Insights enhances CRM data with rich meeting context and insights. The AI-powered integration ensures that CRM updates are based on actual meeting content and conversations rather than relying solely on manual notes that may be incomplete or reflect individual interpretations. As a result, teams can spend more time driving value, accelerating sales cycles and improving customer satisfaction, ultimately enhancing overall business productivity and growth.
The CRM integration with Salesforce and Dynamics 365, as well as the new mobile application, are being made available to selected customers initially. Integration with the Salesforce CRM and the mobile app will be generally available at the beginning of Q2 2025. Please visit the Meeting Insights webpage or contact your AudioCodes representative for more information.
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About AudioCodes
AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a global leader in unified communications, voice, contact center and conversational AI services and solutions for enterprises, enabling them to improve their customer experience (CX) and employee experience (EX) through enhanced communications and collaboration. Powered by AI, AudioCodes offers a comprehensive range of products, applications and SaaS services that provide seamless interoperability with the world's leading unified communications as a service (UCaaS) and contact center as a service (CCaaS) platforms, including Microsoft Teams, Webex, Zoom, Genesys and many others. Enterprises across the world, including 65 Fortune 100 companies, leverage AudioCodes' expertise to enhance their productivity, collaboration, business process automation & intelligence, compliance and customer interaction. AudioCodes' global reach is achieved via its expert sales and support teams and its worldwide community of certified resellers, integrators and service providers.
For more information on AudioCodes, visit http://www.audiocodes.com.
Statements concerning AudioCodes' business outlook or future economic performance; product introductions and plans and objectives related thereto; and statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters, are "forward-looking statements'' as that term is defined under
©2025 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room Experience are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.
Company Contacts
Niran Baruch,
Chief Financial Officer
AudioCodes
Tel: +972-3-976-4000
niran.baruch@audiocodes.com
Roger L. Chuchen
VP, Investor Relations
AudioCodes
Tel: 732-764-2552
roger.chuchen@audiocodes.com
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FAQ
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