AudioCodes Expands Its Live Offering with AI-Powered Value-Added Services

Rhea-AI Summary

AudioCodes (NASDAQ: AUDC) has announced an expansion of its Live offering with AI-powered value-added services, designed to modernize customer and employee experience for enterprises. The company introduced three key services:

• Voca CIC: An AI-first, omnichannel contact center solution for Microsoft Teams
• Meeting Insights: A generative AI-powered meeting productivity solution
• Interaction Insights: Cloud-based compliance recording with interaction analytics

These services complement AudioCodes' existing certified voice calling services for Microsoft Teams, Webex by Cisco, and Zoom Phone customers. Delivered through the AudioCodes Live Platform, the services operate on a per-user, monthly subscription model, helping reduce total cost of ownership. The platform includes advanced service automation and AI-based monitoring tools to help service providers accelerate customer onboarding and reduce time to revenue.

Positive

• Introduction of new AI-powered revenue streams through value-added services
• Expansion of product portfolio with high-margin subscription-based services
• Strategic integration with major platforms (Microsoft Teams, Webex, Zoom)
• Automated service delivery platform reducing operational costs

Negative

• None.

Insights

Financial Analyst

AudioCodes' expansion of its Live offering with AI-powered services represents a strategic enhancement of their product portfolio that could positively impact their revenue model. The introduction of subscription-based AI services—Voca CIC, Meeting Insights, and Interaction Insights—creates potential for recurring revenue streams through the per-user, per-month pricing structure.

The company is specifically targeting service providers and channel partners, positioning these AI solutions as differentiators that can help partners generate new revenue while reducing customer acquisition costs through automation. This B2B2B approach leverages AudioCodes' existing relationships while potentially expanding their market reach.

What's particularly notable is how this expansion complements their current certified voice services for major platforms like Microsoft Teams, Webex, and Zoom Phone. This cross-platform compatibility demonstrates AudioCodes' commitment to serving multi-vendor environments, which could be appealing to enterprises with diverse communication infrastructure.

While the announcement doesn't include financial projections, the focus on AI-powered applications aligns with higher-margin software services rather than traditional hardware. The subscription model should help reduce revenue volatility while potentially lowering the total cost of ownership for end customers—a key selling point mentioned in the release.

Technology Strategist

AudioCodes' new AI-powered service suite represents a meaningful evolution in their product strategy, moving beyond core voice services into more sophisticated applications. The three unveiled services address distinct enterprise needs: AI-enhanced contact centers (Voca CIC), meeting productivity (Meeting Insights), and compliance recording with analytics (Interaction Insights).

The technical architecture appears well-considered. By delivering these services through their Live Platform—which includes service automation and AI-based monitoring tools—AudioCodes offers partners a unified delivery mechanism that should simplify deployment. This platform approach is particularly valuable in multi-CaaS (Communications as a Service) environments where integration complexity typically increases operational costs.

The dual focus on both customer experience (CX) and employee experience (EX) reflects an understanding of enterprise priorities. However, the competitive differentiation of these AI capabilities remains unclear without more technical specifications. While the announcement positions these as "AI-powered" and "Generative AI-powered" solutions, it doesn't detail the specific AI models or unique technical advantages.

For service providers and channel partners, the value proposition centers on acceleration of customer onboarding, cost reduction, and faster time-to-revenue. These operational efficiencies, if realized, could make AudioCodes' offerings attractive in the increasingly competitive enterprise communications market.

Service providers and channel partners can differentiate their offerings to businesses and generate new revenue streams with value-added business services delivered simply and efficiently via Live Platform

OR YEHUDA, Israel, March 12, 2025 /PRNewswire/ --

Highlights

• AudioCodes Live services now include AI-powered applications designed to modernize customer experience (CX) and employee experience (EX) for enterprises
• Live AI-powered value-added services (VAS) include:
  • Voca CIC – AI-first, omnichannel contact center solution for Microsoft Teams
  • Meeting Insights - Generative AI-powered intelligent meeting productivity solution
  • Interaction Insights – Cloud-based compliance and convenience recording coupled with interaction analytics
• These value-added services complement AudioCodes Live certified voice calling services for Microsoft Teams, Webex by Cisco and Zoom Phone customers, as well as cloud voice migration services for enterprise contact center platforms such as Genesys
• Value-added services are delivered via AudioCodes Live Platform, a service delivery platform for Multi-CaaS environments that includes advanced service automation and AI-based monitoring and analytics tools. Live Platform helps service providers and channel partners accelerate customer onboarding, save costs and significantly reduce time to revenue
• The services are delivered on a per user, per month subscription basis, helping to reduce total cost of ownership (TCO)

Details

AudioCodes (NASDAQ: AUDC), a leading provider of voice, contact center and conversational AI applications and services for enterprises, today announced that it is expanding the AudioCodes Live offering with a suite of AI-powered value-added services. Delivered securely and efficiently from the cloud, the new applications are designed to modernize both customer experience (CX) and employee experience (EX) within enterprises. They complement AudioCodes Live's globally deployed certified voice calling services for Microsoft Teams, Webex by Cisco and Zoom Phone customers, as well as its cloud voice migration services for enterprise contact center platforms such as Genesys Cloud.

The initial suite of AudioCodes Live value-added services includes:

• Voca CIC – AI-first, omnichannel contact center solution for Microsoft Teams
• Meeting Insights - Generative AI-powered intelligent meeting productivity solution
• Interaction Insights – Cloud-based compliance and convenience recording coupled with interaction analytics

All the services are delivered via AudioCodes Live Platform, a service delivery platform for Multi-CaaS environments that includes advanced service automation, and AI-based monitoring and analytics tools. Live Platform helps service providers and channel partners accelerate customer onboarding, save costs and significantly reduce time to revenue.

"In today's highly competitive enterprise communications market, service providers and channel partners must offer a portfolio of innovative services and applications that truly set them apart, while delivering significant business value to their customers," stated Lior Aldema, Chief Business Officer at AudioCodes. "With AudioCodes Live's latest suite of value-added services, they can unlock new revenue opportunities and increase margins through the automated and efficient delivery of AI-powered enterprise solutions that elevate both CX and EX."

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About AudioCodes

AudioCodes Ltd. (NASDAQ: AUDC) (TASE: AUDC) is a global leader in unified communications, voice, contact center and conversational AI services and solutions for enterprises, enabling them to improve their customer experience (CX) and employee experience (EX) through enhanced communications and collaboration. Powered by AI, AudioCodes offers a comprehensive range of products, applications and SaaS services that provide seamless interoperability with the world's leading unified communications as a service (UCaaS) and contact center as a service (CCaaS) platforms, including Microsoft Teams, Webex, Zoom, Genesys and many others. Enterprises across the world, including 65 Fortune 100 companies, leverage AudioCodes' expertise to enhance their productivity, collaboration, business process automation & intelligence, compliance and customer interaction. AudioCodes' global reach is achieved via its expert sales and support teams and its worldwide community of certified resellers, integrators and service providers.

For more information on AudioCodes, visit http://www.audiocodes.com.

Statements concerning AudioCodes' business outlook or future economic performance; product introductions and plans and objectives related thereto; and statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters, are "forward-looking statements'' as that term is defined under U.S. Federal securities laws. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause actual results to differ materially from those stated in such statements. These risks, uncertainties and factors include, but are not limited to: the effect of global economic conditions in general and conditions in AudioCodes' industry and target markets in particular; shifts in supply and demand; market acceptance of new products and the demand for existing products; the impact of competitive products and pricing on AudioCodes' and its customers' products and markets; timely product and technology development, upgrades and the ability to manage changes in market conditions as needed; possible need for additional financing; the ability to satisfy covenants in the Company's loan agreements; possible disruptions from acquisitions; the ability of AudioCodes to successfully integrate the products and operations of acquired companies into AudioCodes' business; possible adverse impact of the COVID-19 pandemic on our business and results of operations; the effects of the current terrorist attacks by Hamas in Israel, and the war and hostilities between Israel and Hamas, and Israel and Hezbollah as well as the possibility that this could develop into a broader regional conflict involving Israel with other parties, may affect our operations and may limit our ability to produce and sell our solutions; any disruption in our operations by the obligations of our personnel to perform military service as a result of current or future military actions involving Israel; and other factors detailed in AudioCodes' filings with the U.S. Securities and Exchange Commission. AudioCodes assumes no obligation to update the information in this release.

©2025 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room Experience are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.

Company Contacts

Niran Baruch, 
Chief Financial Officer 
AudioCodes
Tel: +972-3-976-4000
niran.baruch@audiocodes.com

Roger L. Chuchen
VP, Investor Relations
AudioCodes
Tel:  732-764-2552
roger.chuchen@audiocodes.com

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SOURCE AudioCodes

FAQ

What new AI services has AudioCodes (AUDC) introduced in its Live offering?

AudioCodes introduced three AI-powered services: Voca CIC (AI-first contact center for Microsoft Teams), Meeting Insights (AI-powered meeting productivity solution), and Interaction Insights (cloud-based compliance recording with analytics).

How are AudioCodes (AUDC) Live value-added services priced?

The services are offered on a per user, per month subscription basis, designed to reduce total cost of ownership (TCO).

Which platforms does AudioCodes (AUDC) Live support for voice calling services?

AudioCodes Live supports Microsoft Teams, Webex by Cisco, Zoom Phone, and enterprise contact center platforms like Genesys Cloud.

What benefits does AudioCodes (AUDC) Live Platform offer to service providers?

The Live Platform helps service providers accelerate customer onboarding, reduce costs, and decrease time to revenue through advanced service automation and AI-based monitoring tools.