AudioCodes announces Microsoft Teams Phone extensibility for its AI-first Voca Conversational Interaction Center
AudioCodes (NASDAQ: AUDC) has announced that its Voca Conversational Interaction Center (Voca CIC) now supports Microsoft Teams Phone extensibility, powered by Azure Communications Services. This integration brings enhanced reliability and efficiency to Teams Phone CCaaS applications.
The new support offers standardized provisioning, streamlined customer onboarding, and reliable integration between customers, contact center agents, and company-wide Teams users. Key advantages include more seamless integration with Teams Phone's core communication infrastructure, simplified management, and enterprise-grade reliability with 99.999% uptime.
Voca CIC, built in Azure, continues to deliver Azure AI Services as built-in features, including intelligent routing, real-time call insights, and advanced analytics. The solution is available as a 30-day free trial on AudioCodes website, Teams Store, or Azure Marketplace.
AudioCodes (NASDAQ: AUDC) ha annunciato che il suo Voca Conversational Interaction Center (Voca CIC) ora supporta l'estensibilità di Microsoft Teams Phone, alimentata da Azure Communications Services. Questa integrazione porta a una maggiore affidabilità ed efficienza nelle applicazioni CCaaS di Teams Phone.
Il nuovo supporto offre provisioning standardizzato, un processo di onboarding semplificato per i clienti e un'integrazione affidabile tra clienti, agenti del contact center e utenti di Teams a livello aziendale. I principali vantaggi includono un'integrazione più fluida con l'infrastruttura di comunicazione centrale di Teams Phone, una gestione semplificata e un'affidabilità di livello enterprise con un uptime del 99,999%.
Voca CIC, costruito su Azure, continua a offrire i servizi Azure AI come funzionalità integrate, tra cui instradamento intelligente, approfondimenti sulle chiamate in tempo reale e analisi avanzate. La soluzione è disponibile come prova gratuita di 30 giorni sul sito web di AudioCodes, nel Teams Store o nell'Azure Marketplace.
AudioCodes (NASDAQ: AUDC) ha anunciado que su Voca Conversational Interaction Center (Voca CIC) ahora admite la extensibilidad de Microsoft Teams Phone, impulsada por Azure Communications Services. Esta integración aporta una mayor fiabilidad y eficiencia a las aplicaciones CCaaS de Teams Phone.
El nuevo soporte ofrece aprovisionamiento estandarizado, un proceso de incorporación de clientes simplificado y una integración confiable entre clientes, agentes de centros de contacto y usuarios de Teams en toda la empresa. Las principales ventajas incluyen una integración más fluida con la infraestructura de comunicación central de Teams Phone, una gestión simplificada y una fiabilidad de nivel empresarial con un tiempo de actividad del 99,999%.
Voca CIC, construido en Azure, sigue ofreciendo servicios de Azure AI como características integradas, incluyendo enrutamiento inteligente, información sobre llamadas en tiempo real y análisis avanzados. La solución está disponible como prueba gratuita de 30 días en el sitio web de AudioCodes, en Teams Store o en Azure Marketplace.
AudioCodes (NASDAQ: AUDC)는 자사의 Voca Conversational Interaction Center (Voca CIC)가 이제 Azure Communications Services에 의해 지원되는 Microsoft Teams Phone 확장성을 지원한다고 발표했습니다. 이 통합은 Teams Phone CCaaS 애플리케이션에 더 높은 신뢰성과 효율성을 제공합니다.
새로운 지원은 표준화된 프로비저닝, 간소화된 고객 온보딩 및 고객, 연락 센터 에이전트, 회사 전체의 Teams 사용자 간의 신뢰할 수 있는 통합을 제공합니다. 주요 장점으로는 Teams Phone의 핵심 통신 인프라와의 보다 원활한 통합, 간소화된 관리 및 99.999%의 가동 시간으로 기업 수준의 신뢰성이 포함됩니다.
Azure에서 구축된 Voca CIC는 지능형 라우팅, 실시간 통화 통찰력 및 고급 분석을 포함하여 Azure AI 서비스와 같은 내장 기능을 지속적으로 제공합니다. 이 솔루션은 AudioCodes 웹사이트, Teams Store 또는 Azure Marketplace에서 30일 무료 평가판으로 제공됩니다.
AudioCodes (NASDAQ: AUDC) a annoncé que son Voca Conversational Interaction Center (Voca CIC) prend désormais en charge l'extensibilité de Microsoft Teams Phone, alimentée par Azure Communications Services. Cette intégration apporte une fiabilité et une efficacité accrues aux applications CCaaS de Teams Phone.
Le nouveau support offre un approvisionnement standardisé, une intégration client simplifiée et une intégration fiable entre les clients, les agents des centres de contact et les utilisateurs de Teams au sein de l'entreprise. Les principaux avantages incluent une intégration plus fluide avec l'infrastructure de communication centrale de Teams Phone, une gestion simplifiée et une fiabilité de niveau entreprise avec un temps de disponibilité de 99,999 %.
Voca CIC, construit sur Azure, continue d'offrir des services Azure AI en tant que fonctionnalités intégrées, y compris le routage intelligent, des informations sur les appels en temps réel et des analyses avancées. La solution est disponible en tant qu'essai gratuit de 30 jours sur le site Web d'AudioCodes, dans le Teams Store ou sur l'Azure Marketplace.
AudioCodes (NASDAQ: AUDC) hat angekündigt, dass sein Voca Conversational Interaction Center (Voca CIC) nun die Erweiterbarkeit von Microsoft Teams Phone unterstützt, die von Azure Communications Services unterstützt wird. Diese Integration bringt eine verbesserte Zuverlässigkeit und Effizienz für Teams Phone CCaaS-Anwendungen.
Die neue Unterstützung bietet standardisierte Bereitstellung, optimierte Kundenintegration und zuverlässige Integration zwischen Kunden, Kontaktcenter-Agenten und unternehmensweiten Teams-Nutzern. Zu den Hauptvorteilen gehören eine nahtlosere Integration mit der zentralen Kommunikationsinfrastruktur von Teams Phone, vereinfachtes Management und unternehmensgerechte Zuverlässigkeit mit einer Betriebszeit von 99,999 %.
Voca CIC, das in Azure entwickelt wurde, bietet weiterhin Azure AI-Dienste als integrierte Funktionen an, darunter intelligente Weiterleitung, Echtzeit-Anrufanalysen und fortschrittliche Analysen. Die Lösung ist als 30-tägige kostenlose Testversion auf der AudioCodes-Website, im Teams Store oder im Azure Marketplace verfügbar.
- Integration with Microsoft Teams Phone extensibility platform enhances service reliability
- Guaranteed 99.999% uptime for enterprise communications
- Streamlined provisioning and management capabilities reduce operational complexity
- Built-in Azure AI services enhance contact center capabilities
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Insights
AudioCodes' announcement of Teams Phone extensibility for its Voca Conversational Interaction Center represents a strategic product enhancement that strengthens its competitive positioning in the Contact-Center-as-a-Service (CCaaS) market. This isn't merely a technical update but a significant advancement that standardizes integration between AudioCodes' contact center solution and Microsoft Teams Phone.
The enhanced integration offers four key advantages: more seamless Teams integration, simplified provisioning and management, continued delivery of Azure AI services, and enterprise-grade reliability with 99.999% uptime. By leveraging Microsoft's newest platform for standardized provisioning and operations, AudioCodes is positioning Voca CIC as a more compelling option for enterprises heavily invested in the Microsoft ecosystem.
This announcement reinforces AudioCodes' decade-long partnership with Microsoft and demonstrates the company's ability to evolve alongside Microsoft's communication platforms—from OCS to Lync, Skype for Business, and now Teams. With millions of Teams Phone users already connected through AudioCodes solutions, this enhancement creates an opportunity to expand market share in the competitive CCaaS space.
The strategic timing of this announcement at Enterprise Connect 2025 maximizes industry visibility and positions AudioCodes at the forefront of Teams-integrated contact center innovation. By simplifying deployment and reducing integration complexity, AudioCodes potentially lowers barriers to adoption while creating more sustainable competitive differentiation in the enterprise communications market.
AudioCodes' integration of Teams Phone extensibility into Voca CIC addresses a critical friction point in enterprise communications: the gap between contact centers and internal team collaboration. This native integration represents a technical leap forward over previous approaches by directly connecting with Teams Phone's core infrastructure—a significant advantage in enterprise environments where reliability and simplified IT management are paramount.
The market context matters here: enterprises increasingly demand unified communications solutions that reduce complexity and middleware dependencies. By implementing Microsoft's standardized approach, AudioCodes eliminates potential integration challenges while maintaining its AI-powered features—intelligent routing, real-time insights, and analytics—that drive contact center efficiency.
From an architectural perspective, this Azure-native approach delivers substantial technical benefits. The standardized provisioning streamlines deployment, potentially accelerating time-to-value for customers while reducing implementation costs. The 99.999% uptime guarantee (equivalent to just 5.26 minutes of downtime annually) addresses a important enterprise requirement for mission-critical customer communication systems.
AudioCodes' position as an early adopter of Teams Phone extensibility demonstrates its strong engineering relationship with Microsoft and ability to rapidly incorporate platform innovations. The availability through multiple channels (30-day free trial, Teams Store, Azure Marketplace) with instant provisioning capabilities reduces evaluation barriers and could accelerate the sales cycle. This implementation strengthens AudioCodes' competitive differentiation against other CCaaS providers competing for Microsoft-centric enterprises.
Using Microsoft Teams Phone extensibility, a new capability powered by Azure Communications Services for extending Teams Phone to other applications, Voca Conversational Interaction Center brings a more seamless integration between CCaaS and Teams
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Highlights
- AudioCodes' Voca Conversational Interaction Center (Voca CIC) now supports the latest, most reliable platform available to Microsoft Teams CCaaS applications: Teams Phone extensibility.
- Voca CIC's new support uses Microsoft's latest platform for standardized provisioning, customer onboarding and day-to-day operations for applications integrated with Microsoft Teams Phone.
- With Teams Phone extensibility, AudioCodes Voca CIC will continue delivering Microsoft Azure AI Services as a built-in offering, coupled with Teams Phone
99.999% uptime. - Following an earlier collaboration with Teams Phone via Azure Communication Services (ACS), AudioCodes is delighted to be part of the launch announcement at Enterprise Connect 2025 for this newest innovation from Microsoft.
- Voca CIC is part of AudioCodes Live Platform, offering a wide range of Microsoft-certified solutions.
Details
AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products, and productivity solutions for the digital workplace and customer experience, today announced that Voca Conversational Interaction Center (Voca CIC) now supports Microsoft Teams Phone extensibility, the new, solution available for integrating Teams Phone with CCaaS applications.
Voca CIC is an AI-first Teams-certified omnichannel contact center built in Azure. With the introduction of Teams Phone extensibility, Voca CIC benefits from Microsoft's newest solution for a more seamless integration with Teams Phone, ensuring standardized provisioning, streamlined customer onboarding, and reliable integration between customers, contact center agents and company-wide Teams users.
Driving the Next Evolution of Teams Contact Centers
Teams Phone extensibility enhances the reliability and efficiency of Voca CIC's integration with Teams Phone by standardizing a fully Azure-native approach. This brings several key advantages:
- More seamless Integration – Direct integration with Teams Phone's core communication infrastructure, reducing complexity and eliminating potential integration challenges associated with previous methods.
- Simplified Provisioning & Management – IT administrators benefit from faster setup and a more intuitive onboarding process, allowing enterprises to scale operations effortlessly.
- Azure and AI Services – Voca CIC continues to deliver Azure and AI services, including intelligent routing, real-time call insights, and advanced analytics as built-in features, now provided under standardized Microsoft practices.
- Enterprise-Grade Reliability – With Microsoft's support for Teams Phone extensibility, Voca CIC customers gain access to higher standards of stability, ensuring
99.999% uptime tied to Teams Phone.
A New Chapter in the AudioCodes-Microsoft Relationship
For over a decade, AudioCodes has been a long-term Microsoft partner, supporting enterprise voice solutions from Microsoft OCS to Lync, Skype for Business, and now Teams. With millions of Teams Phone-enabled users connected via AudioCodes solutions, the company is at the forefront of innovation in enterprise voice communications.
Voca CIC, the AudioCodes omnichannel CCaaS solution for Teams, is based on Azure Communication Services to bring a truly Azure-native solution to the market. Building on this momentum, Voca CIC sees Teams Phone extensibility as a transformational step in unifying the next generation of contact center solutions with Teams communications.
"We're immensely excited and proud to continue leading the Microsoft Teams CCaaS area with Voca CIC's newly announced support for Teams Phone extensibility," said Gidi Adlersberg, Head of the Voca CIC Business Line at AudioCodes. "Technology buyers are looking for future-ready, modern, yet stable and reliable solutions, especially when it comes to customer experience."
"Teams Phone extensibility gives us a trusted, standardized Microsoft platform that brings together Teams Phone with the newest AI and Intelligent Routing capabilities from Azure Communication Services, combining the best of both worlds to power up the next generation of Voca CIC in the market."
"AudioCodes has been a long-term partner of ours in the enterprise voice ecosystem for many years, innovating with us in every evolution of our platform," said Albert Kooiman, Senior Director, Microsoft Teams Partner Engineering and Customer Experiences. "Enabling CCaaS capabilities in Voca CIC on top of Teams Phone extensibility simplifies the deployment for customers and represents a major leap in how organizations can use Teams Phone for their customer engagement needs."
Industry Recognition and Milestone Announcement at Enterprise Connect
The announcement of Teams Phone extensibility follows years of collaboration between AudioCodes and Microsoft, using Azure Communication Services to refine CCaaS integration with Teams Phone. This announcement was introduced at Enterprise Connect 2025, marking a major milestone in the evolution of Teams contact center solutions.
Voca CIC is part of Live Platform, featuring one of the most extensive Microsoft-certified portfolios of products and services in the industry. The solution is available as a 30-day free trial on the AudioCodes website, as a native app on the Teams Store or Azure Marketplace. Interested customers can build a conversational contact center flow in minutes, including AI and omnichannel capabilities, along with a free phone number from AudioCodes for immediate evaluation.
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About AudioCodes
AudioCodes Ltd. (NASDAQ: AUDC) (TASE: AUDC) is a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.
For more information on AudioCodes, visit http://www.audiocodes.com.
Statements concerning AudioCodes' business outlook or future economic performance; product introductions and plans and objectives related thereto; and statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters, are "forward-looking statements'' as that term is defined under
©2025 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room Experience are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.
Company Contacts | ||
Niran Baruch, Chief Financial Officer AudioCodes Tel: +972-3-976-4000 | Roger L. Chuchen, VP, Investor Relations AudioCodes Tel: 732-764-2552 |
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