AudioCodes Ranked as Leading Global Enterprise SBC Vendor in 2023 by Omdia

Rhea-AI Summary

AudioCodes has been ranked as the leading global enterprise session border controller (SBC) vendor for 2023 by Omdia, achieving a 23.1% worldwide revenue share. This marks the third consecutive year AudioCodes has secured the top spot. The company's Mediant SBCs, which support Microsoft Teams, Zoom Phone, and other UCaaS and CCaaS platforms, played a significant role in this achievement. AudioCodes also led the market in Q4 2023 with a 26.8% share. Their SBCs are integral to the AudioCodes Live Platform, an Azure-based service that enhances digital workplace communication through high-quality, secure voice connectivity. AudioCodes' commitment to innovation and customer satisfaction was highlighted as essential to their ongoing success.

Positive

• AudioCodes ranked as the leading global enterprise SBC vendor for 2023.
• Achieved a 23.1% worldwide revenue share in 2023.
• Secured top position for the third consecutive year.
• Led the market in Q4 2023 with a 26.8% share.
• Mediant SBCs certified for Microsoft Teams Direct Routing and Operator Connect.
• Supports WebRTC, Voice AI, and BYOC connectivity for multiple platforms.
• Integration with UCaaS and CCaaS solutions optimizes communication costs and call quality.
• AudioCodes Live Platform enhances user, agent, and customer experience.
• SBCs can be deployed in public or private clouds and on-premises.

Negative

• No direct financial data such as profits or losses disclosed in the press release.
• No mention of potential risks or challenges faced by the company in maintaining their market position.

Insights

Financial Analyst

AudioCodes has continued its impressive market leadership in the enterprise session border controller (SBC) segment, achieving a 23.1% global revenue share in 2023. This performance is significant because it suggests a strong and consistent demand for AudioCodes' SBC solutions, particularly as enterprises increasingly adopt cloud-based and unified communications platforms like Microsoft Teams and Zoom. The certification of AudioCodes' Mediant SBCs for Microsoft Teams Direct Routing and Operator Connect is a strategic advantage, ensuring high voice quality and secure connectivity, which are critical in a hybrid work environment.

The company's emphasis on integration with leading UCaaS and CCaaS platforms offers a streamlined approach for enterprises transitioning to cloud services while optimizing costs. Additionally, the scalability of AudioCodes' SBCs—from appliance-based to virtualized and cloud-native deployments—addresses a wide range of enterprise needs, from small firms to large global corporations.

From a financial perspective, being the market leader for three consecutive years solidifies AudioCodes' reputation and could potentially lead to increased investor confidence. The company's strategic focus on growth sectors like Voice AI and WebRTC support, combined with the consistent performance, positions it well for continued revenue growth and market share expansion. However, investors should also monitor competitive dynamics and technological advancements that may affect this segment.

Tech Expert

AudioCodes' technological prowess in the SBC market is underscored by their comprehensive product offerings. The Mediant SBCs' compatibility with Microsoft Teams Direct Routing and Operator Connect not only ensures high-quality voice connectivity but also demonstrates the company's proactive approach to addressing emerging communication needs. This alignment with Microsoft's ecosystem indicates strategic foresight, considering the widespread adoption of Microsoft Teams for enterprise collaboration.

Moreover, the integration of advanced features such as WebRTC and Voice AI showcases AudioCodes' commitment to innovation. WebRTC (Web Real-Time Communication) allows for real-time audio, video and data sharing directly through web browsers without the need for plugins, which enhances the user experience and simplifies deployment. Voice AI capabilities enable more intelligent and automated interactions, which are becoming increasingly important in customer service and contact center environments.

The ability to deploy SBCs in public, private clouds, or on-premises offers flexibility and scalability, catering to a diverse range of customer requirements. This versatility is likely to attract enterprises seeking robust and adaptable communication solutions as they navigate the complexities of hybrid and remote work environments.

Market Research Analyst

The recognition from Omdia as the leading global enterprise SBC vendor for the third consecutive year is a noteworthy validation of AudioCodes' market strategy and product efficacy. The company’s 23.1% revenue share in 2023 reflects its strong positioning and ability to meet the evolving demands of enterprises globally. The consistent market leadership suggests that AudioCodes has built significant trust and credibility among its customer base.

One key factor driving this success could be the seamless integration capabilities of AudioCodes' products with widely used UCaaS and CCaaS platforms. For instance, certification with Microsoft Teams Direct Routing is a critical component since many enterprises are leveraging Teams for their communication needs. As organizations continue to embrace digital transformation, the demand for reliable and secure voice connectivity solutions will likely persist, providing a stable revenue stream for companies like AudioCodes.

The company's focus on enhancing user experiences through the AudioCodes Live Platform, which supports a unified communications and contact center experience, speaks to the growing trend of integrated service delivery platforms. This approach not only simplifies deployment and management for enterprises but also ensures operational efficiency and business continuity.

Looking ahead, the forecasted growth in the SBC market indicates robust demand and AudioCodes appears well-positioned to capitalize on these opportunities. However, continuous innovation and adaptation to market needs will be essential to maintain its leadership position.

AudioCodes leads the enterprise SBC market for the third year running with a 23.1% worldwide revenue share for 2023

LOD, Israel, May 15, 2024 /PRNewswire/ --

Highlights

• Research firm Omdia ranked AudioCodes as the market leader for 2023 with a worldwide revenue share of 23.1% in its Enterprise SBCs and VoIP Gateways Market Tracker – 4Q23 and CY23 Analysis and 2024–28 Forecast
• AudioCodes was also ranked by Omdia as the top vendor in the same category for 4Q23 with a 26.8% share
• AudioCodes Mediant SBCs are certified for Microsoft Teams Direct Routing and Operator Connect, enabling high voice quality and secure voice connectivity for Teams customers
• They also support WebRTC, Voice AI and Bring-Your-Own-Carrier (BYOC) connectivity for Zoom Phone, Genesys Cloud CX, Microsoft Dynamics 365 and other leading unified communications as a service (UCaaS) and contact center as a service (CCaaS) solutions
• AudioCodes SBCs are the foundation of AudioCodes Live Platform, an Azure-based service delivery platform that provides a complete calling and contact center experience for Microsoft Teams
• The company's family of SBCs includes scalable appliance, virtualized and cloud-native SBCs that can be deployed in either public or private clouds, as well as on-premises

Details

AudioCodes (NASDAQ: AUDC), a leading vendor of advanced voice, contact center and conversational AI services and solutions for the digital workplace, today announced that it has been ranked by research firm Omdia as the market leader for global enterprise session border controller (SBC) revenue for the third year running. In its Enterprise SBCs and VoIP Gateways Market Tracker – 4Q23 and CY23 Analysis and 2024–28 Forecast, Omdia revealed that AudioCodes had achieved the highest worldwide SBC revenue share with 23.1% for 2023. AudioCodes also took first place in the same category for 4Q23, with a 26.8% share.

The AudioCodes Mediant family of SBCs are certified for Microsoft Teams Direct Routing and Operator Connect, enabling high voice quality and secure voice connectivity for Microsoft Teams customers across the globe. They also support WebRTC, Voice AI and BYOC connectivity for Zoom Phone, Genesys Cloud CX, Microsoft Dynamics 365 and other leading UCaaS and CCaaS solutions. Seamless integration with these platforms allows enterprises to optimize their communications costs and call quality and add advanced browser and AI based voice services by leveraging their existing voice infrastructure, while migrating to new cloud-based voice services.

AudioCodes Mediant SBCs stand at the core of AudioCodes Live Platform, a service delivery platform that combines certified solutions for Microsoft Teams Phone and a certified contact center, which utilizes AI and Azure to enhance user, agent and customer experience. The Mediant SBCs facilitate integration with SIP trunk services globally as well as multi-vendor support and cloud migration. AudioCodes Live Platform greatly simplifies the deployment and management of voice and contact center solutions, fosters operational efficiency and ensures business continuity.

The Mediant family includes scalable appliance, virtualized and cloud-native SBCs that can be deployed in either public or private clouds, as well as on-premises deployments, all built on three decades of field-proven experience.

"AudioCodes is the number one vendor globally for voice-enabling Microsoft Teams, which is one of the biggest drivers for AudioCodes' top ranking in our report for the third year running," said Brent Kelly, Principal Analyst at Omdia. "Many enterprises are clearly liking what they see from AudioCodes SBCs, in particular the price point, the broad functionality and the global support they receive from the company."

"Leading the global revenue share for enterprise SBCs in 2023, as reported by Omdia, is a great achievement for AudioCodes and a testament to our ongoing commitment to excellence and customer satisfaction," added Yehuda Herscovici, VP Product at AudioCodes. "We remain focused on providing our customers with innovative SaaS and managed voice and Conversational AI services, based on our market-leading Mediant SBCs, that will enable today's enterprises to keep their productivity high in the hybrid work era and beyond."

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About AudioCodes

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced communications software, products and productivity solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.

For more information on AudioCodes, visit http://www.audiocodes.com.

Statements concerning AudioCodes' business outlook or future economic performance; product introductions and plans and objectives related thereto; and statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters, are "forward-looking statements'' as that term is defined under U.S. Federal securities laws. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause actual results to differ materially from those stated in such statements. These risks, uncertainties and factors include, but are not limited to: the effect of global economic conditions in general and conditions in AudioCodes' industry and target markets in particular; shifts in supply and demand; market acceptance of new products and the demand for existing products; the impact of competitive products and pricing on AudioCodes' and its customers' products and markets; timely product and technology development, upgrades and the ability to manage changes in market conditions as needed; possible need for additional financing; the ability to satisfy covenants in the Company's loan agreements; possible disruptions from acquisitions; the ability of AudioCodes to successfully integrate the products and operations of acquired companies into AudioCodes' business; possible adverse impact of the COVID-19 pandemic on our business and results of operations; the effects of the current terrorist attacks by Hamas in Israel, and the war and hostilities between Israel and Hamas, and Israel and Hezbollah as well as the possibility that this could develop into a broader regional conflict involving Israel with other parties, may affect our operations and may limit our ability to produce and sell our solutions; any disruption in our operations by the obligations of our personnel to perform military service as a result of current or future military actions involving Israel; and other factors detailed in AudioCodes' filings with the U.S. Securities and Exchange Commission. AudioCodes assumes no obligation to update the information in this release.

©2024 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room Experience are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.

Company Contacts
Niran Baruch, Chief Financial Officer AudioCodes Tel: +972-3-976-4000 niran.baruch@audiocodes.com		Roger L. Chuchen VP, Investor Relations AudioCodes Tel:  732-764-2552 roger.chuchen@audiocodes.com

 

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SOURCE AudioCodes

FAQ

What is AudioCodes' market share for enterprise SBCs in 2023?

AudioCodes achieved a 23.1% worldwide revenue share for enterprise SBCs in 2023.

How many years has AudioCodes led the global enterprise SBC market?

AudioCodes has led the global enterprise SBC market for three consecutive years.

What was AudioCodes' market share for Q4 2023?

AudioCodes secured a 26.8% market share for Q4 2023 in the enterprise SBC category.

Which platforms are supported by AudioCodes' Mediant SBCs?

AudioCodes' Mediant SBCs support Microsoft Teams, Zoom Phone, Genesys Cloud CX, and Microsoft Dynamics 365, among others.

What is the AudioCodes Live Platform?

The AudioCodes Live Platform is an Azure-based service delivery platform providing complete calling and contact center experiences for Microsoft Teams.

Are AudioCodes Mediant SBCs certified for any major platforms?

Yes, AudioCodes Mediant SBCs are certified for Microsoft Teams Direct Routing and Operator Connect.