AudioCodes Ranked as Leading Global Enterprise SBC Vendor in 2023 by Omdia
AudioCodes has been ranked as the leading global enterprise session border controller (SBC) vendor for 2023 by Omdia, achieving a 23.1% worldwide revenue share. This marks the third consecutive year AudioCodes has secured the top spot. The company's Mediant SBCs, which support Microsoft Teams, Zoom Phone, and other UCaaS and CCaaS platforms, played a significant role in this achievement. AudioCodes also led the market in Q4 2023 with a 26.8% share. Their SBCs are integral to the AudioCodes Live Platform, an Azure-based service that enhances digital workplace communication through high-quality, secure voice connectivity. AudioCodes' commitment to innovation and customer satisfaction was highlighted as essential to their ongoing success.
- AudioCodes ranked as the leading global enterprise SBC vendor for 2023.
- Achieved a 23.1% worldwide revenue share in 2023.
- Secured top position for the third consecutive year.
- Led the market in Q4 2023 with a 26.8% share.
- Mediant SBCs certified for Microsoft Teams Direct Routing and Operator Connect.
- Supports WebRTC, Voice AI, and BYOC connectivity for multiple platforms.
- Integration with UCaaS and CCaaS solutions optimizes communication costs and call quality.
- AudioCodes Live Platform enhances user, agent, and customer experience.
- SBCs can be deployed in public or private clouds and on-premises.
- No direct financial data such as profits or losses disclosed in the press release.
- No mention of potential risks or challenges faced by the company in maintaining their market position.
AudioCodes has continued its impressive market leadership in the enterprise session border controller (SBC) segment, achieving a 23.1% global revenue share in 2023. This performance is significant because it suggests a strong and consistent demand for AudioCodes' SBC solutions, particularly as enterprises increasingly adopt cloud-based and unified communications platforms like Microsoft Teams and Zoom. The certification of AudioCodes' Mediant SBCs for Microsoft Teams Direct Routing and Operator Connect is a strategic advantage, ensuring high voice quality and secure connectivity, which are critical in a hybrid work environment.
The company's emphasis on integration with leading UCaaS and CCaaS platforms offers a streamlined approach for enterprises transitioning to cloud services while optimizing costs. Additionally, the scalability of AudioCodes' SBCs—from appliance-based to virtualized and cloud-native deployments—addresses a wide range of enterprise needs, from small firms to large global corporations.
From a financial perspective, being the market leader for three consecutive years solidifies AudioCodes' reputation and could potentially lead to increased investor confidence. The company's strategic focus on growth sectors like Voice AI and WebRTC support, combined with the consistent performance, positions it well for continued revenue growth and market share expansion. However, investors should also monitor competitive dynamics and technological advancements that may affect this segment.
AudioCodes' technological prowess in the SBC market is underscored by their comprehensive product offerings. The Mediant SBCs' compatibility with Microsoft Teams Direct Routing and Operator Connect not only ensures high-quality voice connectivity but also demonstrates the company's proactive approach to addressing emerging communication needs. This alignment with Microsoft's ecosystem indicates strategic foresight, considering the widespread adoption of Microsoft Teams for enterprise collaboration.
Moreover, the integration of advanced features such as WebRTC and Voice AI showcases AudioCodes' commitment to innovation. WebRTC (Web Real-Time Communication) allows for real-time audio, video and data sharing directly through web browsers without the need for plugins, which enhances the user experience and simplifies deployment. Voice AI capabilities enable more intelligent and automated interactions, which are becoming increasingly important in customer service and contact center environments.
The ability to deploy SBCs in public, private clouds, or on-premises offers flexibility and scalability, catering to a diverse range of customer requirements. This versatility is likely to attract enterprises seeking robust and adaptable communication solutions as they navigate the complexities of hybrid and remote work environments.
The recognition from Omdia as the leading global enterprise SBC vendor for the third consecutive year is a noteworthy validation of AudioCodes' market strategy and product efficacy. The company’s 23.1% revenue share in 2023 reflects its strong positioning and ability to meet the evolving demands of enterprises globally. The consistent market leadership suggests that AudioCodes has built significant trust and credibility among its customer base.
One key factor driving this success could be the seamless integration capabilities of AudioCodes' products with widely used UCaaS and CCaaS platforms. For instance, certification with Microsoft Teams Direct Routing is a critical component since many enterprises are leveraging Teams for their communication needs. As organizations continue to embrace digital transformation, the demand for reliable and secure voice connectivity solutions will likely persist, providing a stable revenue stream for companies like AudioCodes.
The company's focus on enhancing user experiences through the AudioCodes Live Platform, which supports a unified communications and contact center experience, speaks to the growing trend of integrated service delivery platforms. This approach not only simplifies deployment and management for enterprises but also ensures operational efficiency and business continuity.
Looking ahead, the forecasted growth in the SBC market indicates robust demand and AudioCodes appears well-positioned to capitalize on these opportunities. However, continuous innovation and adaptation to market needs will be essential to maintain its leadership position.
AudioCodes leads the enterprise SBC market for the third year running with a
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Highlights
- Research firm Omdia ranked AudioCodes as the market leader for 2023 with a worldwide revenue share of
23.1% in its Enterprise SBCs and VoIP Gateways Market Tracker – 4Q23 and CY23 Analysis and 2024–28 Forecast - AudioCodes was also ranked by Omdia as the top vendor in the same category for 4Q23 with a
26.8% share - AudioCodes Mediant SBCs are certified for Microsoft Teams Direct Routing and Operator Connect, enabling high voice quality and secure voice connectivity for Teams customers
- They also support WebRTC, Voice AI and Bring-Your-Own-Carrier (BYOC) connectivity for Zoom Phone, Genesys Cloud CX, Microsoft Dynamics 365 and other leading unified communications as a service (UCaaS) and contact center as a service (CCaaS) solutions
- AudioCodes SBCs are the foundation of AudioCodes Live Platform, an Azure-based service delivery platform that provides a complete calling and contact center experience for Microsoft Teams
- The company's family of SBCs includes scalable appliance, virtualized and cloud-native SBCs that can be deployed in either public or private clouds, as well as on-premises
Details
AudioCodes (NASDAQ: AUDC), a leading vendor of advanced voice, contact center and conversational AI services and solutions for the digital workplace, today announced that it has been ranked by research firm Omdia as the market leader for global enterprise session border controller (SBC) revenue for the third year running. In its Enterprise SBCs and VoIP Gateways Market Tracker – 4Q23 and CY23 Analysis and 2024–28 Forecast, Omdia revealed that AudioCodes had achieved the highest worldwide SBC revenue share with
The AudioCodes Mediant family of SBCs are certified for Microsoft Teams Direct Routing and Operator Connect, enabling high voice quality and secure voice connectivity for Microsoft Teams customers across the globe. They also support WebRTC, Voice AI and BYOC connectivity for Zoom Phone, Genesys Cloud CX, Microsoft Dynamics 365 and other leading UCaaS and CCaaS solutions. Seamless integration with these platforms allows enterprises to optimize their communications costs and call quality and add advanced browser and AI based voice services by leveraging their existing voice infrastructure, while migrating to new cloud-based voice services.
AudioCodes Mediant SBCs stand at the core of AudioCodes Live Platform, a service delivery platform that combines certified solutions for Microsoft Teams Phone and a certified contact center, which utilizes AI and Azure to enhance user, agent and customer experience. The Mediant SBCs facilitate integration with SIP trunk services globally as well as multi-vendor support and cloud migration. AudioCodes Live Platform greatly simplifies the deployment and management of voice and contact center solutions, fosters operational efficiency and ensures business continuity.
The Mediant family includes scalable appliance, virtualized and cloud-native SBCs that can be deployed in either public or private clouds, as well as on-premises deployments, all built on three decades of field-proven experience.
"AudioCodes is the number one vendor globally for voice-enabling Microsoft Teams, which is one of the biggest drivers for AudioCodes' top ranking in our report for the third year running," said Brent Kelly, Principal Analyst at Omdia. "Many enterprises are clearly liking what they see from AudioCodes SBCs, in particular the price point, the broad functionality and the global support they receive from the company."
"Leading the global revenue share for enterprise SBCs in 2023, as reported by Omdia, is a great achievement for AudioCodes and a testament to our ongoing commitment to excellence and customer satisfaction," added Yehuda Herscovici, VP Product at AudioCodes. "We remain focused on providing our customers with innovative SaaS and managed voice and Conversational AI services, based on our market-leading Mediant SBCs, that will enable today's enterprises to keep their productivity high in the hybrid work era and beyond."
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About AudioCodes
AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced communications software, products and productivity solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.
For more information on AudioCodes, visit http://www.audiocodes.com.
Statements concerning AudioCodes' business outlook or future economic performance; product introductions and plans and objectives related thereto; and statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters, are "forward-looking statements'' as that term is defined under
©2024 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room Experience are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.
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