AudioCodes and Tata Tele Business Services Collaborate to Deliver Integrated Voice Calling for Microsoft Teams under its Smartflo UCaaS product line

Rhea-AI Summary

Tata Tele Business Services (TTBS) partners with AudioCodes to offer Microsoft Teams voice calling solutions in India. AudioCodes Live Platform and Voca CIC enhance UCaaS and CCaaS capabilities for TTBS customers, expanding AudioCodes' presence in the Indian enterprise market.

Tata Tele Business Services (TTBS) enterprise customers in India can now enjoy Microsoft Teams voice calling with AudioCodes' SaaS solutions for Microsoft Operator Connect and Direct Routing

LOD, Israel, March 25, 2024 /PRNewswire/ --

Highlights

• TTBS and AudioCodes have collaborated to offer Smartflo UCaaS on Microsoft Teams for integrated voice calling via Microsoft Operator Connect and Direct Routing for Microsoft Teams
• The AudioCodes Live Platform for Microsoft Teams solution enables TTBS to streamline Microsoft Teams voice UCaaS delivery from a single platform integrated into their existing core network
• AudioCodes Live Platform includes advanced automation and user management tools to simplify customer onboarding and lifecycle management
• TTBS also selected the AudioCodes Voca Conversational Interaction Center (CIC) as part of the AudioCodes Live Platform to provide Microsoft Teams-integrated contact center services to their customers, powering the convergence of their customers' UCaaS and CCaaS needs
• By partnering with TTBS, one of India's leading B2B digital connectivity and cloud solutions provider, AudioCodes significantly expands its coverage in the growing Indian enterprise market for Microsoft Teams solutions

Details

AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, today announced a strategic collaboration with Tata Tele Business Services (TTBS), a leading provider of unified communications solutions. As a result of this collaboration, TTBS will use AudioCodes Live Platform for Microsoft Teams to offer Smartflo UCaaS (Unified Communication as a Service), a voice solution integrated with Microsoft Teams, to their enterprise customers in India. AudioCodes Live Platform, a white label, multi-tenant SaaS solution, enables TTBS to streamline the delivery of Smartflo UCaaS on Microsoft Teams via Direct Routing and Operator Connect voice connectivity from a single platform integrated into their existing core network. AudioCodes Live Platform includes advanced automation and management tools to simplify customer onboarding and lifecycle management, as well as a comprehensive portfolio of add-on voice applications including contact center, call recording, conversational IVR and meeting productivity solutions.

TTBS also selected the AudioCodes Voca Conversational Interaction Center (CIC), a cloud-native contact center solution that integrates seamlessly with Microsoft Teams. Delivered via AudioCodes Live Platform, Voca CIC provides TTBS customers with a rich set of features and functionalities, such as intelligent call routing, conversational AI, analytics and omnichannel support, to enhance customer experience and agent productivity.

The collaboration with TTBS reflects AudioCodes' commitment to expanding its presence and reach in the fast-growing Indian enterprise market, where Microsoft Teams adoption is rapidly increasing. By leveraging AudioCodes Live Platform, TTBS will be able to deliver high-quality, reliable and cost-effective Smartflo UCaaS voice calling capabilities to enhance the productivity and collaboration of Microsoft Teams users.

"We are delighted to join forces with Tata Tele Business Services to enable Microsoft Teams Phone connectivity for their customers in India," said Lior Aldema, Chief Business Officer at AudioCodes. "Our innovative AudioCodes Live Platform and Voca solutions are designed to simplify and accelerate the adoption of Microsoft Teams as a unified communications, collaboration and contact center platform, while offering a superior user and customer experience that provides exceptional business value."

"We are excited to partner with AudioCodes to offer our customers Smartflo UCaaS a robust and reliable Microsoft Teams Phone solution that meets their communication and collaboration needs," added Vishal Rally, Sr. Vice President – Product and Marketing, Tata Teleservices. "With AudioCodes Live Platform and Voca, we can deliver a comprehensive and scalable UCaaS and CCaaS solution that is fully integrated with Microsoft Teams and our core network, while ensuring high voice quality and customer satisfaction."

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About AudioCodes

AudioCodes Ltd. (NASDAQ: AUDC) (TASE: AUDC) is a leading vendor of advanced communications software, products and productivity solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.

For more information on AudioCodes, visit http://www.audiocodes.com.

About Tata Teleservices:

Tata Teleservices Limited along-with its subsidiary Tata Teleservices (Maharashtra) Limited (NSE: TTML) (BSE: 532371) (Tata Teleservices) is a growing market leader in the Enterprise space. It offers a comprehensive portfolio of Connectivity, Collaboration, Cloud & SaaS, Security, and Marketing solutions for businesses in the country under the brand name Tata Tele Business Services (TTBS). Tata Teleservices has an extensive, high quality and robust wireline network and offers its products and services in more than 60 cities across India. Tata Teleservices has one of the largest enterprise focused team in the industry with deep customer engagement and technology orientation offering focused sales and service experience to customers. Tata Teleservices (Maharashtra) Limited is listed on BSE and NSE in India. For more information, please visit: https://www.tatatelebusiness.com.

Statements concerning AudioCodes' business outlook or future economic performance; product introductions and plans and objectives related thereto; and statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters, are "forward-looking statements'' as that term is defined under U.S. Federal securities laws. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause actual results to differ materially from those stated in such statements. These risks, uncertainties and factors include, but are not limited to: the effect of global economic conditions in general and conditions in AudioCodes' industry and target markets in particular; shifts in supply and demand; market acceptance of new products and the demand for existing products; the impact of competitive products and pricing on AudioCodes' and its customers' products and markets; timely product and technology development, upgrades and the ability to manage changes in market conditions as needed; possible need for additional financing; the ability to satisfy covenants in the Company's loan agreements; possible disruptions from acquisitions; the ability of AudioCodes to successfully integrate the products and operations of acquired companies into AudioCodes' business; possible adverse impact of the COVID-19 pandemic on our business and results of operations; and other factors detailed in AudioCodes' filings with the U.S. Securities and Exchange Commission. AudioCodes assumes no obligation to update the information in this release.

©2024 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room Experience and CloudBond are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.

Company contacts:

Niran Baruch, 
Chief Financial Officer 
AudioCodes
Tel: +972-3-976-4000
niran.baruch@audiocodes.com 

Roger L. Chuchen
VP, Investor Relations 
AudioCodes
Tel: 732-764-2552
roger.chuchen@audiocodes.com

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FAQ

What collaboration has taken place between Tata Tele Business Services (TTBS) and AudioCodes?

TTBS and AudioCodes have partnered to offer Smartflo UCaaS on Microsoft Teams for voice calling via Microsoft Operator Connect and Direct Routing.

What solution does AudioCodes provide to TTBS for Microsoft Teams voice UCaaS delivery?

AudioCodes Live Platform enables TTBS to streamline Smartflo UCaaS delivery on Microsoft Teams, including advanced automation and user management tools.

What additional service did TTBS select from AudioCodes as part of the collaboration?

TTBS selected the AudioCodes Voca Conversational Interaction Center (CIC) to provide Microsoft Teams-integrated contact center services.

What market does AudioCodes aim to expand its presence in through the collaboration with TTBS?

AudioCodes aims to expand its presence in the fast-growing Indian enterprise market for Microsoft Teams solutions.

How do AudioCodes Live Platform and Voca CIC enhance the customer experience for TTBS customers?

AudioCodes Live Platform and Voca CIC provide features like intelligent call routing, conversational AI, analytics, and omnichannel support to enhance customer experience and agent productivity.