Mosaicx Partners with Vibrant Emotional Health on New Georouting Capabilities for the 988 Suicide & Crisis Lifeline
Mosaicx, a conversational AI pioneer, has partnered with Vibrant Emotional Health to enhance the 988 Suicide & Crisis Lifeline with new georouting capabilities. This technology allows for more accurate location-based connectivity, improving crisis care accessibility. The georouting solution identifies the county from which a call originates, connecting help seekers to geographically appropriate crisis call centers while protecting their privacy.
Rebecca Jones, president of Mosaicx, emphasized the importance of this functionality in connecting help seekers to localized support. Grant Riewe, CTO of Vibrant, praised Mosaicx as a trusted partner available 24/7, 365 days a year. The collaboration aims to revolutionize telephony in the United States to provide better access to crisis mental health care.
Mosaicx, un pioniere nell'intelligenza artificiale conversazionale, ha collaborato con Vibrant Emotional Health per migliorare la linea di emergenza 988 per il suicidio e le crisi con nuove capacità di georouting. Questa tecnologia consente una connettività basata sulla posizione più accurata, migliorando l'accessibilità alle cure in caso di crisi. La soluzione di georouting identifica la contea da cui proviene una chiamata, collegando coloro che cercano aiuto ai centri di chiamata in crisi geograficamente appropriati, proteggendo nel contempo la loro privacy.
Rebecca Jones, presidente di Mosaicx, ha sottolineato l'importanza di questa funzionalità per connettere coloro che cercano aiuto a un supporto localizzato. Grant Riewe, CTO di Vibrant, ha elogiato Mosaicx come un partner affidabile disponibile 24/7, 365 giorni all'anno. La collaborazione mira a rivoluzionare la telefonia negli Stati Uniti per fornire un miglior accesso alle cure di salute mentale in crisi.
Mosaicx, un pionero en inteligencia artificial conversacional, se ha asociado con Vibrant Emotional Health para mejorar la línea de emergencia 988 para suicidio y crisis con nuevas capacidades de georruteo. Esta tecnología permite una conectividad basada en la ubicación más precisa, mejorando el acceso a la atención en crisis. La solución de georruteo identifica el condado desde el cual se origina una llamada, conectando a quienes buscan ayuda con centros de llamadas de crisis geográficamente apropiados, mientras se protege su privacidad.
Rebecca Jones, presidenta de Mosaicx, destacó la importancia de esta funcionalidad para conectar a quienes buscan ayuda con apoyo localizado. Grant Riewe, CTO de Vibrant, elogió a Mosaicx como un socio confiable disponible 24/7, 365 días al año. La colaboración tiene como objetivo revolucionar la telefonía en los Estados Unidos para proporcionar un mejor acceso a la atención de salud mental en crisis.
Mosaicx는 대화형 AI의 선구자로서, Vibrant Emotional Health와 협력하여 988 자살 및 위기 긴급전화를 새로운 지리 라우팅 기능으로 향상시킵니다. 이 기술은 더 정확한 위치 기반 연결을 가능하게 하여 위기 상황에서의 치료 접근성을 개선합니다. 지리 라우팅 솔루션은 통화가 시작된 카운티를 식별하고, 도움을 요청하는 사람들을 지리적으로 적절한 위기 상담 센터에 연결하며, 개인 정보 보호를 보장합니다.
Mosaicx의 회장인 레베카 존스는 도움을 요청하는 사람들을 지역 지원과 연결하는 이 기능의 중요성을 강조했습니다. Vibrant의 CTO 그랜트 리웨는 Mosaicx를 24시간, 연중무휴로 신뢰할 수 있는 파트너로 칭찬했습니다. 이번 협력은 미국의 전화 시스템을 혁신하여 위기 정신 건강 치료에 대한 접근성을 개선하는 것을 목표로 합니다.
Mosaicx, un pionnier de l'IA conversationnelle, s'est associé à Vibrant Emotional Health pour améliorer la ligne d'urgence 988 pour le suicide et les crises avec de nouvelles capacités de géoroutage. Cette technologie permet une connectivité basée sur la localisation plus précise, améliorant ainsi l'accessibilité aux soins en cas de crise. La solution de géoroutage identifie le département d'où provient un appel, connectant les personnes en détresse à des centres d'appels de crise appropriés sur le plan géographique tout en protégeant leur vie privée.
Rebecca Jones, présidente de Mosaicx, a souligné l'importance de cette fonctionnalité pour relier les personnes en détresse à un soutien localisé. Grant Riewe, CTO de Vibrant, a salué Mosaicx comme un partenaire de confiance disponible 24h/24, 365 jours par an. La collaboration vise à révolutionner la téléphonie aux États-Unis afin de fournir un meilleur accès aux soins de santé mentale en crise.
Mosaicx, ein Pionier der konversationalen KI, hat sich mit Vibrant Emotional Health zusammengeschlossen, um die 988 Suizid- und Krisen-Hotline mit neuen Georouting-Funktionen zu verbessern. Diese Technologie ermöglicht eine genauere standortbasierte Verbindung und verbessert den Zugang zu Krisenhilfe. Die Georouting-Lösung identifiziert das County, aus dem ein Anruf stammt, und verbindet Hilfesuchende mit geographisch geeigneten Krisentelefonzentren, während ihre Privatsphäre geschützt bleibt.
Rebecca Jones, Präsidentin von Mosaicx, betonte die Bedeutung dieser Funktionalität, um Hilfesuchende mit lokalem Support zu verbinden. Grant Riewe, CTO von Vibrant, lobte Mosaicx als einen vertrauenswürdigen Partner, der rund um die Uhr, 365 Tage im Jahr verfügbar ist. Die Zusammenarbeit zielt darauf ab, die Telefonie in den Vereinigten Staaten zu revolutionieren, um besseren Zugang zur Krisen-Mentalgesundheitsversorgung zu bieten.
- Partnership with Vibrant Emotional Health to improve 988 Lifeline services
- Implementation of new georouting technology for more accurate crisis care
- Enhanced ability to connect help seekers with localized support
- None.
Location-based connectivity revolutionizes crisis care in collaboration with Vibrant Emotional Health
OMAHA, Neb., Oct. 03, 2024 (GLOBE NEWSWIRE) -- Mosaicx, a conversational AI pioneer, is proud to announce that its intelligent routing technology powers new georouting capabilities for the 988 Lifeline.
Since the 988 Lifeline debuted in 2022, Mosaicx has been committed to enhancing its accessibility and responsiveness through vital backend technology. Mosaicx’ partnership with Vibrant Emotional Health (Vibrant), the administrator of the 988 Suicide & Crisis Lifeine is a testament to how technology, compassion and expertise can deliver life-saving impacts.
“We are deeply honored to help power this essential georouting functionality, as it allows us to better connect help seekers to the care they need, when and where they need it,” said Rebecca Jones, president of Mosaicx. “Supporting the critical mission of the 988 Lifeline furthers our goal of leveraging technology to make a meaningful impact on people’s lives.”
Mosaicx and Vibrant are working to continuously improve crisis care solutions. The new georouting solution is designed to protect help seekers’ privacy while still allowing them to access localized support. Georouting identifies the county from which a call is initiated and connects the help seeker to a geographically appropriate crisis call center. This capability is crucial to providing localized support because in many cases a caller’s current location does not match their area code.
“Mosaicx is a trusted partner for Vibrant,” said Grant Riewe, CTO of Vibrant. “Mosaicx is one of only a few partners that are there when I need them, 24/7, 365 and are willing to get in the boat with me to revolutionize how telephony works in the United States for the purpose of providing people better access to crisis mental health care.”
If you or someone you know is struggling or in crisis, help is available. Text or call 988 or visit 988lifeline.org for 24/7 support.
Mosaicx and Vibrant continue to align their visions for the future, partnering to design critical services that adapt to ever-changing needs. To learn more about Mosaicx and its involvement in advancing the 988 Lifeline, visit the Mosaicx website.
About Mosaicx
Mosaicx is a cloud-based solution that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx is a part of West Technology Group, LLC, controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO).
Mosaicx Media Contact
Megan Nielson
Communiqué PR
mosaicxpr@communiquepr.com
206-282-4923 ext. 233
FAQ
What new feature has Mosaicx developed for the 988 Suicide & Crisis Lifeline?
How does the georouting technology for 988 Lifeline work?
Who is Mosaicx partnering with to improve the 988 Lifeline services?
