Zappos.com Makes Returns Hassle-Free With New Label Free Box Free Return Shipping At Whole Foods Market Stores Nationwide

Rhea-AI Summary

On January 12, 2023, Zappos.com introduced its Label Free Box Free Returns service at Whole Foods Market stores nationwide, aligning with Amazon's goals of enhancing online shopping convenience. By eliminating packaging requirements, customers can streamline their returns while completing grocery shopping. This initiative complements Zappos’ existing 365-day free return policy. CEO Scott Schaefer emphasized the importance of evolving with customer needs to maintain a customer-first approach. The service is available via the Zappos iOS app.

Positive

• Launch of Label Free Box Free Returns enhances convenience for customers.
• Service aligns with Amazon's strategy for hassle-free online shopping.
• Supports Zappos' unique 365-day free return policy.

Negative

• None.

E-commerce company known for innovating on-behalf of the customer, introduces return option focused on convenience

LAS VEGAS, Jan. 12, 2023 /PRNewswire/ -- Zappos.com, the experiential e-commerce company, today announced the launch of its newest WOW service - Label Free Box Free Returns. Available at Whole Foods Market stores nationwide starting today, the service matches parent-company Amazon's goal of making buying online – and returning – as easy and hassle-free as possible.

By removing the need for on-hand items including tape, labels, and shipping boxes, and making it possible to combine errands (think grocery shopping and postal locations), Zappos is helping its customers reduce not only packaging time, but travel time as well. The new service comes on top of the company's unique return policy, which allows for return shipping from anywhere in the U.S. within 365 days of purchase. For Zappos customers, returns are always free.

"Being a customer-first company is in Zappos' DNA. As our customers' needs evolve, we evolve with them to ensure we're exceeding expectations and delivering WOW, at every step," said Scott Schaefer, CEO, Zappos.com. "With Label Free Box Free Returns, we're excited to not only be better serving our customers, but also to have found a natural partner in Whole Foods Market—you might say, it's a Whole new kind of relationship for us."

The hassle-free, Label Free Box Free Return process in a nutshell:

1. Start your return in your Zappos account here to find out if your order qualifies to be returned at any Whole Foods Market. If available, the Label Free Box Free option will appear!
2. Bring items in their original manufacturer packaging (ex: a shoe box, no need to bring the original shipping box!) to your local Whole Foods Market.
3. Locate the return drop-off point either at the Customer Service desk or Pickup & Return kiosk, show an associate your return code, and they'll take care of the rest!

Label Free Box Free Returns are available today on the Zappos iOS app.

To learn more about Label Free Box Free and other return options, visit Zappos Return Options.

About Zappos.com 

Established in 1999, Zappos.com is a leading customer service company and innovator in online retail, company culture, and organizational evolution. Specializing in shoes, clothing, and more, Zappos WOWs customers through its legendary 365-day return policy, free shipping, and 24/7 friendly service. Zappos.com LLC is a subsidiary of Amazon.com, Inc.

Contact: zappos@smallgirlspr.com 

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SOURCE Zappos

FAQ

What is the new return service introduced by Zappos on January 12, 2023?

Zappos introduced the Label Free Box Free Returns service, allowing customers to return items without packaging at Whole Foods Market.

How does the Label Free Box Free Returns service work?

Customers can start returns via their Zappos account, then bring items in original packaging to Whole Foods for hassle-free return.

How does the new Zappos return option benefit customers?

It saves customers time by allowing them to combine grocery shopping with returns, eliminating the need for tape and boxes.

What is the return policy duration for Zappos purchases?

Zappos offers a 365-day free return policy for all purchases.

Is the new return service available through the Zappos app?

Yes, the Label Free Box Free Returns service is available on the Zappos iOS app.