Alkami and Cornerstone Advisors Release New Digital Banking Performance Metrics Report

Rhea-AI Summary

Alkami Technology (Nasdaq: ALKT) and Cornerstone Advisors have released the 2025 Digital Banking Performance Metrics Report, analyzing data from banks and credit unions with average assets of $4.7 billion. The sixth annual report reveals increasing parity in digital banking performance across the industry, shifting from traditional performance tiers to a percentile-based benchmarking framework.

Key findings from 2024 data show:

• 61% growth in financial institutions providing live chat metrics since 2022
• Bill pay adoption increased to 35% from 29%
• P2P payment users reached 34% of digital banking users, up 8 percentage points
• Digital checking account openings rose to 21% from 16%
• Monthly mobile payment transactions increased by 23%

Positive

• Significant growth in digital adoption metrics across all key services
• 23% increase in monthly mobile payment transactions
• J.D. Power certification for outstanding mobile banking platform in 2024 and 2025

Negative

• Digital checking account openings still represent only 21% of total openings, showing room for digital transformation

Analysis shows increasing parity in digital banking performance over the last six years

PLANO, Texas, April 16, 2025 /PRNewswire/ -- Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a leading cloud-based digital banking solutions provider for financial institutions in the U.S., announced today the release of its latest research in partnership with Cornerstone Advisors. The 2025 Digital Banking Performance Metrics Report is compiled from self-reported data collected in fiscal year 2024 from a sample of banks and credit unions with an average asset size of $4.7 billion.

Now in its sixth year, the report equips banks and credit unions with critical intelligence to evaluate and benchmark their digital banking performance. This year's edition marks a significant evolution in the research analysis. While previous reports segmented financial institutions into performance tiers – high performers, middle performers, and lower performers – the 2025 report reveals a growing parity in digital performance across the industry. In response, the report is constructed with a percentile-based benchmarking framework, offering performance data by the 75th percentile, median, 25th percentile, and overall averages.

"The metrics in this report are intended to give executives perspective on the industry's—and their own—digital banking performance," said Ron Shevlin, chief research officer at Cornerstone Advisors. "Banks and credit unions are starting to see that digital is impacting bottom-line results beyond these metrics, and this report gives leadership the foundational data to build out their overall digital strategy cross-functionally," he continued.

Key findings from the report in the areas of digital features and utilization, digital investments, and digital banking operations include:

• Participating financial institutions providing metrics on live chat activity have grown 61% from 2022.
• Average bill pay adoption increased in 2024, rising to 35% from 29% in the previous two years.
• Active person-to-person (P2P) payment users as a percentage of digital banking users saw strong growth in 2024, increasing 8 percentage points to 34%.
• Digital checking account openings as a percentage of total checking account openings increased in 2024 to 21% from 16% the previous year.
• The average number of monthly transactions among consumers using their financial institution's mobile payment capabilities increased nearly 23% in 2024 from the previous year.

To join us for an exclusive webinar on April 30th at 12pm CT to dive deeper into the report's findings and insights, register here.

To learn more about The 2025 Digital Banking Performance Metrics Report, click here.

Alkami has been certified by J.D. Power in 2024 and 2025 for providing "An Outstanding Mobile Banking Platform Experience."¹

About Alkami
Alkami Technology, Inc. is a leading cloud-based digital banking solutions provider for financial institutions in the United States that enables clients to grow confidently, adapt quickly, and build thriving digital communities. Alkami helps clients transform through retail and business banking, digital account opening, payment security, and data and marketing solutions. To learn more, visit www.alkami.com.

Media Relations Contacts
Vested
alkami@fullyvested.com 

Marla Pieton
marla.pieton@alkami.com 

____________________________________________ 1 J.D. Power 2025 Mobile App Platform Certification Program℠ recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/awards.

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SOURCE Alkami Technology, Inc.

FAQ

What are the key digital banking metrics revealed in Alkami's (ALKT) 2025 report?

The report shows bill pay adoption rose to 35%, P2P payment users reached 34%, digital checking account openings increased to 21%, and mobile payment transactions grew by 23% in 2024.

How has digital banking performance changed according to ALKT's 2025 report?

The report indicates increasing parity in digital performance across the industry, moving away from performance tiers to a percentile-based benchmarking framework.

What is the average asset size of institutions in Alkami's 2025 Digital Banking Report?

The report analyzed data from banks and credit unions with an average asset size of $4.7 billion.

How much did P2P payment adoption increase in ALKT's 2024 metrics?

P2P payment users as a percentage of digital banking users increased by 8 percentage points to 34% in 2024.

What was the growth in digital checking account openings according to ALKT's report?

Digital checking account openings increased from 16% to 21% of total checking account openings in 2024.