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Arch Insurance’s Dana Silverman Awarded 2023 Stevie® Award for Sales and Customer Service
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Arch Insurance's Dana Silverman has been awarded Customer Service Manager of the Year at the 17th annual Stevie Awards for Sales & Customer Service. Silverman, a pivotal figure since the launch of RoamRight in 2012, has significantly contributed to its growth and excellence in client service. Under her leadership, the customer service culture prioritizes client satisfaction, setting Arch apart in the industry. The Stevie Awards recognized over 2,300 nominations from various sectors globally, highlighting Silverman's unique approach and dedication to customer service excellence in the Accident and Health unit.
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Dana Silverman received the Customer Service Manager of the Year award, enhancing Arch's reputation for client service.
Significant growth of Arch's travel insurance brand, RoamRight, attributed to Silverman's leadership since 2012.
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HUNT VALLEY, Md.--(BUSINESS WIRE)--
Dana Silverman, Assistant Vice President of Client Services for Arch Insurance’s Accident and Health unit, was recognized as a Customer Service Manager of the Year in the 17th annual Stevie® Awards for Sales & Customer Service.
Silverman was one of the first employees hired when Arch Insurance launched its travel insurance brand, RoamRight®, in 2012, and she has been a key contributor in the substantial growth of the business over the past 11 years. Silverman’s tireless dedication and commitment to client service excellence has allowed her to not only expand her team’s support to Arch’s RoamRight travel insurance products but also to the company’s Red Sky® vacation rental insurance and Accident and Health products.
“Exceptional customer service is a huge differentiator for Arch, and Dana’s ability to lead our customer service department differently than a lot of typical call centers is part of what makes her team unique,” says Brice King, Senior Vice President and Chief Operations Officer, Arch Insurance Accident and Health. “Dana has built a culture that focuses on customer satisfaction above all else. I am extremely proud of Dana and her accomplishments here at Arch. She is truly an asset to our organization.”
Awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards® and International Business Awards®.
More than 2,300 nominations from organizations of all sizes and in virtually every industry — crossing 49 nations and territories — were evaluated in this year’s competition. Finalists were determined by the average scores of more than 170 professionals worldwide, working in seven specialized judging committees.
Details about the Stevie Awards for Sales & Customer Service and the list of finalists in all categories are available at www.StevieAwards.com/Sales.
About Arch Insurance North America
Arch Insurance North America, part of Arch Capital Group Ltd., includes Arch’s insurance operations in the United States and Canada. Business in the U.S. is written by Arch Insurance Company, Arch Specialty Insurance Company, Arch Property Casualty Insurance Company and Arch Indemnity Insurance Company. Business in Canada is written by Arch Insurance Canada Ltd.
The Accident and Health business unit of Arch Insurance provides a variety of travel (under the Arch RoamRight and Arch Red Sky affiliate brands), disability/paid family medical leave, and accident and health insurance products.
About Arch Capital Group Ltd.
Arch Capital Group Ltd. (Nasdaq: ACGL) is a publicly listed Bermuda exempted company with approximately $15.6 billion in capital at Dec. 31, 2022. Arch, which is part of the S&P 500 Index, provides insurance, reinsurance and mortgage insurance on a worldwide basis through its wholly owned subsidiaries.
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
The Private Securities Litigation Reform Act of 1995 provides a "safe harbor" for forward−looking statements. This release or any other written or oral statements made by or on behalf of Arch Capital Group Ltd. and its subsidiaries may include forward−looking statements, which reflect the Company’s current views with respect to future events and financial performance. All statements other than statements of historical fact included in or incorporated by reference in this release are forward−looking statements.
Forward−looking statements can generally be identified by the use of forward−looking terminology such as "may," "will," "expect," "intend," "estimate," "anticipate," "believe" or "continue" or their negative or variations or similar terminology. Forward−looking statements involve the Company’s current assessment of risks and uncertainties. Actual events and results may differ materially from those expressed or implied in these statements. A non-exclusive list of the important factors that could cause actual results to differ materially from those in such forward-looking statements includes the following: adverse general economic and market conditions; increased competition; pricing and policy term trends; fluctuations in the actions of rating agencies and the Company’s ability to maintain and improve its ratings; investment performance; the loss of key personnel; the adequacy of the Company’s loss reserves, severity and/or frequency of losses, greater than expected loss ratios and adverse development on claim and/or claim expense liabilities; greater frequency or severity of unpredictable natural and man-made catastrophic events, including pandemics such as COVID-19; the impact of acts of terrorism and acts of war; changes in regulations and/or tax laws in the United States or elsewhere; ability to successfully integrate, establish and maintain operating procedures as well as integrate the businesses the Company has acquired or may acquire into the existing operations; changes in accounting principles or policies; material differences between actual and expected assessments for guaranty funds and mandatory pooling arrangements; availability and cost to the Company of reinsurance to manage the our gross and net exposures; the failure of others to meet their obligations to the Company; a disruption caused by cyber-attacks or other technology breaches or failures on the Company or the Company’s business partners and service providers, which could negatively impact the Company’s business and/or expose the Company to litigation; and other factors identified in our filings with the U.S. Securities and Exchange Commission (“SEC”).
The foregoing review of important factors should not be construed as exhaustive and should be read in conjunction with other cautionary statements that are included herein or elsewhere. All subsequent written and oral forward−looking statements attributable to us or persons acting on the Company’s behalf are expressly qualified in their entirety by these cautionary statements. The Company undertakes no obligation to publicly update or revise any forward−looking statement, whether as a result of new information, future events or otherwise.
Source — Arch Insurance North America Tag — arch-insurance
