American Airlines Invests $1.1 Billion in Team Member Training and Development, Empowering Employees With New Skills and Career Growth Opportunities
American Airlines invested $1.1 billion in employee training and development in 2023, averaging nearly $8,000 per person. Key programs include:
1. New Hire Orientation: Completed by 14,000 team members, totaling 38,000 hours.
2. Women's Leadership Program: Over 300 participants in 10 events.
3. Learning Hub: Processed 9 million course registrations with 119,372 monthly users.
Total training hours reached 9.9 million, averaging 70 hours per employee. The company's 300-acre Skyview campus in Fort Worth, including the new Skyview 6 hospitality complex, hosted over 40,000 team members for training in 2023.
American Airlines ha investito 1,1 miliardi di dollari nella formazione e nello sviluppo dei dipendenti nel 2023, con una media di quasi 8.000 dollari a persona. I programmi chiave includono:
1. Orientamento per nuovi assunti: Completato da 14.000 membri del team, per un totale di 38.000 ore.
2. Programma di Leadership Femminile: Oltre 300 partecipanti in 10 eventi.
3. Learning Hub: Ha elaborato 9 milioni di registrazioni ai corsi con 119.372 utenti mensili.
Le ore totali di formazione hanno raggiunto 9,9 milioni, con una media di 70 ore per dipendente. Il campus Skyview dell'azienda, di 300 acri a Fort Worth, incluso il nuovo complesso di ospitalità Skyview 6, ha ospitato oltre 40.000 membri del team per la formazione nel 2023.
American Airlines invirtió 1.1 mil millones de dólares en la formación y desarrollo de empleados en 2023, promediando casi 8,000 dólares por persona. Los programas clave incluyen:
1. Orientación para Nuevos Contratados: Completada por 14,000 miembros del equipo, totalizando 38,000 horas.
2. Programa de Liderazgo Femenino: Más de 300 participantes en 10 eventos.
3. Learning Hub: Procesó 9 millones de inscripciones a cursos con 119,372 usuarios mensuales.
Las horas totales de capacitación alcanzaron 9.9 millones, promediando 70 horas por empleado. El campus Skyview de la compañía, de 300 acres en Fort Worth, incluido el nuevo complejo de hospitalidad Skyview 6, recibió a más de 40,000 miembros del equipo para capacitación en 2023.
아메리칸 항공은 2023년에 직원 교육 및 개발에 11억 달러를 투자했으며, 한 사람당 거의 8,000 달러를 평균으로 하였습니다. 주요 프로그램은 다음과 같습니다:
1. 신규 채용 오리엔테이션: 14,000명의 팀원이 참여하며 총 38,000시간이 소요되었습니다.
2. 여성 리더십 프로그램: 10개 이벤트에 300명 이상의 참가자.
3. 학습 허브: 900만 개의 과정 등록을 처리하며 월 119,372명의 사용자가 이용했습니다.
총 교육 시간은 990만 시간에 달하며, 직원당 평균 70시간입니다. 포트 워스의 300에이커 규모의 스카이뷰 캠퍼스는 새로운 스카이뷰 6 호스피탈리티 단지를 포함하여 2023년에 40,000명 이상의 팀원이 교육을 위해 방문했습니다.
American Airlines a investi 1,1 milliard de dollars dans la formation et le développement des employés en 2023, avec une moyenne de près de 8 000 dollars par personne. Les programmes clés incluent :
1. Orientation des Nouveaux Employés : Réalisée par 14 000 membres de l’équipe, totalisant 38 000 heures.
2. Programme de Leadership Féminin : Plus de 300 participants à 10 événements.
3. Learning Hub : A traité 9 millions d'inscriptions aux cours avec 119 372 utilisateurs mensuels.
Le nombre total d'heures de formation a atteint 9,9 millions, avec une moyenne de 70 heures par employé. Le campus Skyview de l'entreprise, d'une superficie de 300 acres à Fort Worth, y compris le nouveau complexe d'accueil Skyview 6, a accueilli plus de 40 000 membres de l'équipe pour la formation en 2023.
American Airlines investierte 1,1 Milliarden Dollar in die Ausbildung und Entwicklung von Mitarbeitern im Jahr 2023, mit durchschnittlich nahezu 8.000 Dollar pro Person. Zu den wichtigsten Programmen gehören:
1. Einführung für neue Mitarbeiter: Abgeschlossen von 14.000 Teammitgliedern, insgesamt 38.000 Stunden.
2. Frauenförderungsprogramm: Über 300 Teilnehmer bei 10 Veranstaltungen.
3. Learning Hub: Verarbeitete 9 Millionen Kursanmeldungen mit 119.372 monatlichen Nutzern.
Die gesamten Ausbildungsstunden beliefen sich auf 9,9 Millionen, was durchschnittlich 70 Stunden pro Mitarbeiter entspricht. Der 300 Acres große Skyview-Campus des Unternehmens in Fort Worth, einschließlich des neuen Skyview 6-Hospitality-Komplexes, beherbergte 2023 über 40.000 Teammitglieder zur Schulung.
- Significant investment of $1.1 billion in employee training and development
- High average training spend of $8,000 per employee
- Extensive training programs covering various aspects of the business
- Large-scale participation in training initiatives (e.g., 14,000 in New Hire Orientation)
- Opening of new Skyview 6 hospitality complex for improved training facilities
- None.
Insights
American Airlines' substantial
The diverse range of programs, from new hire orientation to specialized leadership training, demonstrates a comprehensive approach to skill development. The 9.9 million total training hours, averaging 70 hours per employee, is substantial and could lead to a more skilled and adaptable workforce.
However, the impact on the company's bottom line may not be immediately apparent. While this investment could lead to increased productivity and reduced turnover costs, it also represents a significant expense. Investors should monitor future financial reports for improvements in operational metrics and employee satisfaction to gauge the return on this investment.
The
Investors should consider this investment in the context of American Airlines' overall financial health. With a market cap of
The focus on diverse training programs, including technical and leadership development, may help American Airlines address industry-wide challenges such as pilot shortages and evolving customer service expectations. However, the return on this investment should be closely monitored in future earnings reports.
NORTHAMPTON, MA / ACCESSWIRE / October 16, 2024 / American Airlines:
Originally published in American Airlines' 2023 Sustainability Report
Training and development are vital to giving our team members the tools and resources they need to do their best. Our company training programs provide opportunities for career growth as well as professional and personal development. Our annual performance review process for eligible team members reinforces our focus on equipping them with the skills they need to succeed while also aligning their goals with the company's objectives.
American spent
New Hire Orientation. We believe that all new team members should receive a welcoming experience that empowers them with the knowledge, skills and resources they need to succeed in their roles. That's why new team members across all divisions of the company complete this orientation within 30 days of being hired. It is grounded in American's purpose to care for people on life's journey, introduces our culture and articulates our support of our workforce and customers. In 2023, nearly 14,000 team members spent 38,000 hours in this orientation. Participants completed self-paced modules and attended a live welcome session with leaders.
Women's Leadership Program. This program fosters a community that connects, develops and supports female leaders and pilots. Men are welcome as allies. Learning sessions last for about an hour, and they are followed by networking receptions that enable women leaders and pilots to engage with each other. The Women's Leadership Program includes valuable mentoring opportunities as well. We had more than 300 participants at 10 different women's leadership and development events in 2023.
Learning Hub. This is our primary learning management system and home base for all mandatory, safety and regulatory compliance training. In 2023, Learning Hub processed more than 9 million course registrations, with an average of 119,372 unique users accessing the system every month.
2023 Training and Development Hours
Mainline Operations
Airports and Cargo
Airports and Cargo receives role-specific technical and safety training. 1.95 million
Flight Operations
Flight Operations - which consists of all pilots - undergoes a significant amount of training, including time spent in the simulator, annual and recurrent evaluations, onboarding for new hires and instructor-to-instructor training. 1.07 million
Inflight
Inflight encompasses our flight attendants, who undergo a significant amount of safety and technical training in addition to data security and specialized courses such as human trafficking awareness. 1.37 million
Reservations
Reservations training includes customer service, technical and compliance training. 1.05 million
Technical Operations
Technical Operations - or maintenance - professionals undergo a significant amount of safety training in addition to technical courses. 910,400
Regional Carriers
Training for our regional carriers - Envoy, PSA and Piedmont - includes a mixture of web-based and in-person courses related to safety, compliance and many role-specific offerings. Workgroups covered include pilots, flight attendants, maintenance staff and, in some cases, dispatchers and customer service representatives. The aggregation includes new-hire and recurrent training. Envoy: 1.68 million Piedmont: 898,400 PSA: 681,400
Management and Support Staff
Management and support staff largely fulfill corporate functions, and training varies greatly by position. The hours reflected include mandated and role-specific courses, as well as professional development opportunities. 374,400
Team member training totaled more than 9.9 million hours in 2023, averaging approximately 70 hours per person.
Bringing employees together for training and development
Each year, thousands of team members from around the globe visit American's 300- acre Skyview campus in Fort Worth for training. Some are new hires, while others come to complete their annual recertification or prepare for new roles. Our Skyview 6 hospitality complex, which opened in January 2023, has simplified this experience by hosting visiting team members on-site. It has also provided greater opportunities for collaboration.
In its first year of operation, more than 40,000 team members took advantage of its convenient location and many amenities. In addition to its 600 guest rooms, Skyview 6 includes study lounges on each guest floor, multiple dining options, a fitness center, outdoor exercise pool and courts for basketball, tennis, pickleball and volleyball.
Our Skyview 6 hospitality complex for team members opened in January 2023.
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Contact Info:
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SOURCE: American Airlines
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