Company Description
Mr. Cooper Group Inc (NASDAQ: COOP) was the largest residential mortgage servicer in the United States by loan count. The company specialized in mortgage servicing, origination, and related services, managing mortgage portfolios on behalf of homeowners, investors, and financial institutions. Mr. Cooper Group merged with Rocket Companies, combining America's largest mortgage servicer with the nation's largest retail mortgage lender.
Business Model and Operations
Mr. Cooper Group operated primarily through two business segments: Servicing and Originations. The Servicing segment managed mortgage loans for third-party investors and its own portfolio, collecting payments, managing escrow accounts, and handling loss mitigation activities. The Originations segment focused on acquiring new mortgage customers through correspondent lending channels, direct-to-consumer marketing, and refinancing existing customers in its servicing portfolio.
The company's servicing-focused business model provided relatively stable revenue streams compared to origination-heavy competitors. Mortgage servicers earn fees based on the unpaid principal balance of loans under management, creating recurring income that is less sensitive to interest rate fluctuations than mortgage origination volume. This made Mr. Cooper an attractive partner for the merger with Rocket Companies.
Industry Position
Mr. Cooper distinguished itself as a non-bank mortgage servicer, operating without the traditional banking infrastructure and regulatory requirements of depository institutions. The company grew to become America's largest servicer through strategic acquisitions of mortgage servicing rights portfolios and by building proprietary technology platforms to manage large-scale servicing operations efficiently.
The residential mortgage servicing industry in the United States involves managing trillions of dollars in outstanding mortgage debt. Servicers act as intermediaries between borrowers and investors who own mortgage-backed securities, handling day-to-day loan administration, customer service, and compliance with investor and regulatory requirements.
Merger with Rocket Companies
Mr. Cooper Group merged with Rocket Companies, creating a combined entity that spans the full mortgage lifecycle from origination through servicing. The merger brought together Rocket's dominant position in direct-to-consumer mortgage origination with Mr. Cooper's scale in mortgage servicing. Investors tracking the COOP ticker should note that shares converted to Rocket Companies stock as part of the transaction.
Xome Subsidiary
Mr. Cooper Group also owned Xome, a real estate services platform providing title insurance, property valuation, and default-related services. Xome served both Mr. Cooper's internal needs and external clients, offering technology-enabled real estate transaction services. The Xome business was included in the merger transaction with Rocket Companies.
Historical Context
The company was formerly known as Nationstar Mortgage Holdings Inc. before rebranding as Mr. Cooper Group Inc. The name change reflected the company's consumer-facing brand for mortgage servicing customers. Headquartered in Dallas, Texas, Mr. Cooper built its scale through organic growth and acquisitions of servicing portfolios from banks and other financial institutions exiting the mortgage servicing business.