Zoom Workplace for Frontline now available to improve on-shift communications and work management for frontline workers
Zoom (NASDAQ: ZM) has launched Zoom Workplace for Frontline, a mobile-first solution designed to enhance communication and work management for frontline workers across retail, manufacturing, healthcare, and first responder sectors. The platform integrates with Zoom AI Companion for all paid Zoom account holders.
The solution features three key components:
- On-shift communications including real-time activity feed, auto-generated chat groups, and push-to-talk functionality
- Work management capabilities offering shift swapping, task management, and shift summaries
- AI Companion features providing automatic shift reporting, smart search, and automatic translation
According to Smita Hashim, Zoom's chief product officer, this initiative extends beyond knowledge workers to address the needs of frontline workers, who comprise over 80% of the global workforce. The platform aims to improve access to critical information, streamline daily tasks, and foster a more connected workforce.
Zoom (NASDAQ: ZM) ha lanciato Zoom Workplace for Frontline, una soluzione mobile-first pensata per migliorare la comunicazione e la gestione del lavoro per i lavoratori in prima linea nei settori del retail, manifatturiero, sanitario e dei soccorritori. La piattaforma si integra con Zoom AI Companion per tutti gli account Zoom a pagamento.
La soluzione comprende tre componenti principali:
- Comunicazioni durante il turno con feed attività in tempo reale, gruppi chat generati automaticamente e funzionalità push-to-talk
- Capacità di gestione del lavoro che includono lo scambio di turni, la gestione delle attività e i riepiloghi dei turni
- Funzionalità AI Companion che offrono report automatici sui turni, ricerca intelligente e traduzione automatica
Secondo Smita Hashim, chief product officer di Zoom, questa iniziativa va oltre i lavoratori della conoscenza per rispondere alle esigenze dei lavoratori in prima linea, che rappresentano oltre l’80% della forza lavoro globale. La piattaforma mira a migliorare l’accesso alle informazioni critiche, semplificare le attività quotidiane e favorire una forza lavoro più connessa.
Zoom (NASDAQ: ZM) ha lanzado Zoom Workplace for Frontline, una solución mobile-first diseñada para mejorar la comunicación y la gestión del trabajo de los trabajadores de primera línea en los sectores de retail, manufactura, salud y servicios de emergencia. La plataforma se integra con Zoom AI Companion para todos los usuarios con cuentas Zoom de pago.
La solución incluye tres componentes clave:
- Comunicaciones en turno con un feed de actividad en tiempo real, grupos de chat generados automáticamente y función push-to-talk
- Capacidades de gestión laboral que ofrecen intercambio de turnos, gestión de tareas y resúmenes de turno
- Funciones de AI Companion que proporcionan reportes automáticos de turnos, búsqueda inteligente y traducción automática
Según Smita Hashim, directora de producto de Zoom, esta iniciativa va más allá de los trabajadores del conocimiento para atender las necesidades de los trabajadores de primera línea, que representan más del 80% de la fuerza laboral mundial. La plataforma busca mejorar el acceso a información crítica, optimizar las tareas diarias y fomentar una fuerza laboral más conectada.
Zoom (NASDAQ: ZM)은 소매업, 제조업, 의료 및 응급 구조 분야의 최전선 근로자들의 소통과 업무 관리를 강화하기 위해 모바일 우선 솔루션인 Zoom Workplace for Frontline을 출시했습니다. 이 플랫폼은 유료 Zoom 계정 사용자 모두에게 Zoom AI Companion과 통합됩니다.
이 솔루션은 세 가지 주요 구성 요소를 포함합니다:
- 근무 중 커뮤니케이션으로 실시간 활동 피드, 자동 생성 채팅 그룹, 푸시 투 토크 기능 제공
- 업무 관리 기능으로 교대 근무 교환, 작업 관리, 근무 요약 제공
- AI Companion 기능으로 자동 근무 보고, 스마트 검색, 자동 번역 지원
Zoom의 최고 제품 책임자인 스미타 하심에 따르면, 이 이니셔티브는 지식 근로자를 넘어 전 세계 노동력의 80% 이상을 차지하는 최전선 근로자의 요구를 충족시키기 위한 것입니다. 이 플랫폼은 중요한 정보 접근성을 향상시키고 일상 업무를 간소화하며 더 연결된 노동력을 조성하는 것을 목표로 합니다.
Zoom (NASDAQ: ZM) a lancé Zoom Workplace for Frontline, une solution mobile-first conçue pour améliorer la communication et la gestion du travail des travailleurs en première ligne dans les secteurs du commerce de détail, de la fabrication, de la santé et des premiers secours. La plateforme s’intègre avec Zoom AI Companion pour tous les titulaires de comptes Zoom payants.
La solution comprend trois éléments clés :
- Communications en service avec un fil d’activité en temps réel, des groupes de discussion générés automatiquement et une fonction push-to-talk
- Fonctionnalités de gestion du travail offrant l’échange de postes, la gestion des tâches et des résumés de service
- Fonctions AI Companion fournissant des rapports automatiques de service, une recherche intelligente et une traduction automatique
Selon Smita Hashim, directrice produit chez Zoom, cette initiative va au-delà des travailleurs du savoir pour répondre aux besoins des travailleurs en première ligne, qui représentent plus de 80 % de la main-d’œuvre mondiale. La plateforme vise à améliorer l’accès aux informations critiques, à simplifier les tâches quotidiennes et à favoriser une main-d’œuvre plus connectée.
Zoom (NASDAQ: ZM) hat Zoom Workplace for Frontline vorgestellt, eine mobile-first Lösung, die Kommunikation und Arbeitsmanagement für Mitarbeiter an vorderster Front in den Bereichen Einzelhandel, Fertigung, Gesundheitswesen und Rettungsdienste verbessert. Die Plattform integriert sich mit Zoom AI Companion für alle zahlenden Zoom-Kontoinhaber.
Die Lösung umfasst drei Hauptkomponenten:
- Kommunikation während der Schicht mit Echtzeit-Aktivitätsfeed, automatisch erstellten Chat-Gruppen und Push-to-Talk-Funktionalität
- Arbeitsmanagement-Funktionen wie Schichttausch, Aufgabenverwaltung und Schichtzusammenfassungen
- Funktionen des AI Companion mit automatischer Schichtberichterstattung, intelligenter Suche und automatischer Übersetzung
Laut Smita Hashim, Chief Product Officer von Zoom, geht diese Initiative über Wissensarbeiter hinaus und richtet sich an die Bedürfnisse der Mitarbeiter an vorderster Front, die über 80 % der weltweiten Arbeitskräfte ausmachen. Die Plattform zielt darauf ab, den Zugang zu wichtigen Informationen zu verbessern, tägliche Aufgaben zu vereinfachen und eine besser vernetzte Belegschaft zu fördern.
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SAN JOSE, Calif., April 16, 2025 (GLOBE NEWSWIRE) -- Today, Zoom Communications, Inc. (NASDAQ: ZM), announced the launch of Zoom Workplace for Frontline, a purpose-built mobile-first solution that unlocks agentic Zoom AI Companion skills for all frontline workers and managers with paid Zoom accounts. Zoom Workplace for Frontline is designed to streamline on-shift communications and work management tools to help frontline workers—ranging from retail and manufacturing to healthcare and first responders—get more done, do better work, and strengthen relationships.
“Our mission of delivering an AI-first open work platform isn’t just limited to knowledge workers; we’re also thinking about how we can address the needs of frontline workers, who represent over
Key features of Zoom Workplace for Frontline include:
On-shift communications:
- Real-time activity feed on Zoom’s mobile app: Enables workers to access critical shift communications and resources, and tasks at hand to get the job done quickly.
- Auto-generated on-shift chat groups: Instantly connects employees, clearly identifying on-floor workers and managers, and removes the tedious task of manually creating new chats for every shift.
- Push-to-talk functionality: Enables seamless real-time voice communication at the push of a button.
Work management capabilities:
- Shift swapping: Allows employees to request and manage shift swaps directly from their mobile devices.
- Task management: Streamlines work assignments and progress tracking for improved efficiency with Zoom Tasks.
- Shift summaries: Provides an overview of key conversations, pending tasks, and other important updates for the incoming shift. Enables shift managers to have oversight on shift progress, attendance, and task reports.
Zoom AI Companion:
- Automatic shift reporting: AI-generated shift discussion summaries, attendance reports, and task reports expedite shift handoffs.
- Smart, natural search: Access information trained on knowledge bases.
- Automatic translation: Chat messages in the user’s preferred supported language.
To learn more about Zoom’s commitment to frontline workers, click here.
About Zoom
Zoom’s mission is to provide one platform that delivers limitless human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer care teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ: ZM) and headquartered in San Jose, California. Get more information at zoom.com.
Zoom Public Relations
Bridget Moriarty
press@zoom.us
FAQ
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