Zoom Communications Reports Fourth Quarter and Fiscal Year 2025 Financial Results
Zoom Communications (NASDAQ: ZM) reported strong Q4 and FY2025 financial results. Q4 total revenue reached $1,184.1 million, up 3.3% year-over-year, with Enterprise revenue growing 5.9% to $706.8 million. Full fiscal year revenue increased 3.1% to $4,665.4 million.
Q4 GAAP operating margin improved to 19.0%, while non-GAAP operating margin reached 39.5%. Operating cash flow for Q4 grew 20.9% to $424.6 million, with full-year operating cash flow up 21.7% to $1,945.3 million.
The company reported 4,088 customers contributing over $100,000 in trailing 12-month revenue, up 7.3% year-over-year. For FY2026, Zoom projects revenue between $4.785-$4.795 billion and non-GAAP EPS of $5.34-$5.37.
Zoom Communications (NASDAQ: ZM) ha riportato risultati finanziari solidi per il quarto trimestre e l'anno fiscale 2025. Il fatturato totale del quarto trimestre ha raggiunto 1.184,1 milioni di dollari, in aumento del 3,3% rispetto all'anno precedente, con i ricavi dell'Enterprise che sono cresciuti del 5,9% a 706,8 milioni di dollari. Il fatturato totale dell'anno fiscale è aumentato del 3,1% a 4.665,4 milioni di dollari.
Il margine operativo GAAP del quarto trimestre è migliorato al 19,0%, mentre il margine operativo non-GAAP ha raggiunto il 39,5%. Il flusso di cassa operativo per il quarto trimestre è cresciuto del 20,9% a 424,6 milioni di dollari, con un aumento del flusso di cassa operativo per l'intero anno del 21,7% a 1.945,3 milioni di dollari.
L'azienda ha riportato 4.088 clienti che hanno contribuito con oltre 100.000 dollari di fatturato negli ultimi 12 mesi, in aumento del 7,3% rispetto all'anno precedente. Per l'anno fiscale 2026, Zoom prevede un fatturato tra 4,785 e 4,795 miliardi di dollari e un EPS non-GAAP di 5,34-5,37 dollari.
Zoom Communications (NASDAQ: ZM) informó resultados financieros sólidos para el cuarto trimestre y el año fiscal 2025. Los ingresos totales del cuarto trimestre alcanzaron 1,184.1 millones de dólares, un aumento del 3.3% interanual, con ingresos empresariales que crecieron un 5.9% a 706.8 millones de dólares. Los ingresos totales del año fiscal aumentaron un 3.1% a 4,665.4 millones de dólares.
El margen operativo GAAP del cuarto trimestre mejoró al 19.0%, mientras que el margen operativo no-GAAP alcanzó el 39.5%. El flujo de caja operativo para el cuarto trimestre creció un 20.9% a 424.6 millones de dólares, con un aumento del flujo de caja operativo del 21.7% para el año completo a 1,945.3 millones de dólares.
La compañía reportó 4,088 clientes que contribuyeron con más de 100,000 dólares en ingresos de los últimos 12 meses, un aumento del 7.3% interanual. Para el año fiscal 2026, Zoom proyecta ingresos entre 4,785 y 4,795 millones de dólares y un EPS no-GAAP de 5.34 a 5.37 dólares.
줌 커뮤니케이션즈 (NASDAQ: ZM)는 2025 회계연도 4분기 및 연간 재무 결과를 발표했습니다. 4분기 총 수익은 11억 8,410만 달러에 달하며, 전년 대비 3.3% 증가했습니다. 기업 부문 수익은 5.9% 증가하여 7억 6,800만 달러에 달했습니다. 전체 회계 연도 수익은 3.1% 증가하여 46억 6,540만 달러에 도달했습니다.
4분기 GAAP 운영 마진은 19.0%로 개선되었고, 비-GAAP 운영 마진은 39.5%에 도달했습니다. 4분기 운영 현금 흐름은 20.9% 증가하여 4억 2,460만 달러에 달했으며, 연간 운영 현금 흐름은 21.7% 증가하여 19억 4,530만 달러에 도달했습니다.
회사는 지난 12개월 동안 10만 달러 이상의 수익을 기여한 4,088명의 고객을 보고했으며, 이는 전년 대비 7.3% 증가한 수치입니다. 2026 회계연도에 대해 줌은 47억 8,500만 달러에서 47억 9,500만 달러 사이의 수익과 비-GAAP EPS를 5.34~5.37 달러로 예상하고 있습니다.
Zoom Communications (NASDAQ: ZM) a annoncé des résultats financiers solides pour le quatrième trimestre et l'exercice fiscal 2025. Le chiffre d'affaires total du quatrième trimestre a atteint 1,184.1 millions de dollars, en hausse de 3,3% par rapport à l'année précédente, avec des revenus d'entreprise en hausse de 5,9% à 706,8 millions de dollars. Le chiffre d'affaires total pour l'exercice fiscal a augmenté de 3,1% pour atteindre 4,665.4 millions de dollars.
La marge opérationnelle GAAP du quatrième trimestre s'est améliorée à 19,0%, tandis que la marge opérationnelle non-GAAP a atteint 39,5%. Le flux de trésorerie opérationnel pour le quatrième trimestre a augmenté de 20,9% pour atteindre 424,6 millions de dollars, avec un flux de trésorerie opérationnel annuel en hausse de 21,7% à 1,945.3 millions de dollars.
L'entreprise a rapporté 4,088 clients ayant contribué à plus de 100,000 dollars de revenus au cours des 12 derniers mois, soit une augmentation de 7,3% par rapport à l'année précédente. Pour l'exercice fiscal 2026, Zoom prévoit un chiffre d'affaires compris entre 4,785 et 4,795 milliards de dollars et un BPA non-GAAP de 5,34 à 5,37 dollars.
Zoom Communications (NASDAQ: ZM) hat starke Finanzzahlen für das vierte Quartal und das Geschäftsjahr 2025 berichtet. Der Gesamtumsatz im vierten Quartal erreichte 1.184,1 Millionen Dollar, was einem Anstieg von 3,3% im Jahresvergleich entspricht, während die Unternehmensumsätze um 5,9% auf 706,8 Millionen Dollar wuchsen. Der Gesamtumsatz für das gesamte Geschäftsjahr stieg um 3,1% auf 4.665,4 Millionen Dollar.
Die GAAP-Betriebsgewinnmarge verbesserte sich im vierten Quartal auf 19,0%, während die Non-GAAP-Betriebsgewinnmarge 39,5% erreichte. Der operative Cashflow für das vierte Quartal wuchs um 20,9% auf 424,6 Millionen Dollar, während der operative Cashflow für das gesamte Jahr um 21,7% auf 1.945,3 Millionen Dollar anstieg.
Das Unternehmen berichtete von 4.088 Kunden, die in den letzten 12 Monaten über 100.000 Dollar Umsatz generierten, was einem Anstieg von 7,3% im Jahresvergleich entspricht. Für das Geschäftsjahr 2026 prognostiziert Zoom einen Umsatz zwischen 4,785 und 4,795 Milliarden Dollar sowie ein Non-GAAP EPS von 5,34 bis 5,37 Dollar.
- Q4 revenue increased 3.3% YoY to $1,184.1 million
- Enterprise revenue grew 5.9% YoY to $706.8 million
- Operating cash flow up 21.7% YoY to $1,945.3 million
- GAAP operating margin improved 430 bps to 19.0%
- 7.3% growth in high-value customers ($100k+ revenue)
- Share repurchase of 15.9 million shares during FY2025
- Online revenue declined 0.4% YoY in Q4
- Enterprise customer net dollar expansion rate at 98%, indicating slight contraction
- Online average monthly churn of 2.8%
Insights
Zoom's Q4 and FY25 results reveal a company successfully transitioning from a pure video communications provider to an AI-first enterprise platform, while significantly improving profitability metrics. The 3.3% revenue growth to $1.18B reflects a maturing core business, but the 5.9% growth in Enterprise revenue signals successful upmarket penetration.
The standout metrics center on operational efficiency and cash generation. The 430bps expansion in GAAP operating margin to 19.0% and 21.7% growth in annual operating cash flow to $1.95B demonstrate exceptional execution in cost management and operational optimization. The 41.7% operating cash flow margin ranks among the highest in the enterprise software sector, reflecting the business model's inherent leverage.
Several key indicators warrant attention:
- The 98% Enterprise net dollar expansion rate suggests some challenges in driving upsell within the existing customer base, though this remains within acceptable range for enterprise SaaS companies
- The strategic focus on AI Companion and agentic AI capabilities positions Zoom to capture higher-value enterprise workflows
- The $7.8B cash position provides significant strategic flexibility for M&A, product development, or capital returns
The FY26 guidance projecting revenue of $4.79B at the midpoint implies continued modest growth but sustained high profitability with non-GAAP operating margins around 39%. The decision to discontinue reporting Enterprise customer counts suggests a blurring of traditional customer segmentation as Zoom optimizes its go-to-market strategy.
The combination of robust cash generation, strategic AI investments, and margin expansion demonstrates effective business transformation, though investors should monitor Enterprise growth rates and customer expansion metrics as key indicators of long-term success.
- Fourth quarter total revenue of
$1,184.1 million , up3.3% year over year as reported and3.6% in constant currency; full fiscal year total revenue of$4,665.4 million , up3.1% year over year as reported and3.3% in constant currency - Fourth quarter Enterprise revenue of
$706.8 million , up5.9% year over year; full fiscal year Enterprise revenue of$2,754.2 million , up5.2% year over year - Fourth quarter operating cash flow of
$424.6 million , up20.9% year over year; full fiscal year operating cash flow of$1,945.3 million , up21.7% year over year; full fiscal year operating cash flow margin of41.7% - Fourth quarter GAAP operating margin of
19.0% , up 430 bps year over year, and non-GAAP operating margin of39.5% , up 80 bps year over year; full fiscal year GAAP operating margin of17.4% , up 580 bps year over year, and non-GAAP operating margin of39.4% , up 20 bps year over year - Number of customers contributing more than
$100,000 in trailing 12 months revenue up7.3% year over year - Repurchased approximately 4.3 million shares of common stock in fourth quarter and approximately 15.9 million shares of common stock during full fiscal year
SAN JOSE, Calif., Feb. 24, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM), an AI-first work platform for human connection, today announced financial results for the fourth quarter and fiscal year ended January 31, 2025.
“In FY25, Zoom AI Companion emerged as the driving force behind our transformation into an AI-first company, enabling our customers to discover enhanced productivity opportunities. As Zoom AI Companion becomes increasingly agentic, we look forward to continuing to help our customers fully realize the benefits of AI and discover what’s possible with AI agents,” said Eric S. Yuan, Zoom's founder and CEO. "Both Contact Center and Workvivo had incredible years capped by excellent Q4s in terms of strategic logo wins, upmarket momentum and broader customer growth. As we rapidly innovated for our customers, we delivered a robust 5.8-point expansion in FY25 GAAP operating margin driven by increased focus on prioritizing investments and controlling share-based compensation, and grew FY25 operating cash flow
Fourth Quarter Fiscal Year 2025 Financial Highlights:
- Revenue: Total revenue for the fourth quarter was
$1,184.1 million , up3.3% year over year. After adjusting for foreign currency impact, revenue in constant currency was$1,188.0 million , up3.6% year over year. Enterprise revenue was$706.8 million , up5.9% year over year, and Online revenue was$477.3 million , down0.4% year over year. - Income from Operations and Operating Margin: GAAP income from operations for the fourth quarter was
$225.1 million , compared to GAAP income from operations of$168.5 million in the fourth quarter of fiscal year 2024. Non-GAAP income from operations, which adjusts for stock-based compensation expense and related payroll taxes, and acquisition-related expenses, was$468.0 million for the fourth quarter, compared to non-GAAP income from operations of$443.7 million in the fourth quarter of fiscal year 2024. For the fourth quarter, GAAP and non-GAAP operating margin was19.0% and39.5% , respectively, up from14.7% and38.7% , respectively, in the fourth quarter of fiscal year 2024. - Net Income and Diluted Net Income Per Share: GAAP net income for the fourth quarter was
$367.9 million , or$1.16 per share, compared to GAAP net income of$298.8 million , or$0.95 per share in the fourth quarter of fiscal year 2024.
Non-GAAP net income, which adjusts for stock-based compensation expense and related payroll taxes, gains on strategic investments, net, acquisition-related expenses, and the tax effects on non-GAAP adjustments, was$446.9 million for the fourth quarter. Non-GAAP net income per share was$1.41 in the fourth quarter. In the fourth quarter of fiscal year 2024, non-GAAP net income was$444.0 million , or$1.42 per share.
- Cash and Marketable Securities: Total cash, cash equivalents, and marketable securities, excluding restricted cash, as of January 31, 2025 was
$7.8 billion . - Cash Flow: Net cash provided by operating activities was
$424.6 million for the fourth quarter, compared to$351.2 million in the fourth quarter of fiscal year 2024, up20.9% year over year. Free cash flow, which is net cash provided by operating activities less purchases of property and equipment, was$416.2 million in the fourth quarter, compared to$332.7 million in the fourth quarter of fiscal year 2024, up25.1% year over year.
Full Fiscal Year 2025 Financial Highlights:
- Revenue: Total revenue for the fiscal year was
$4,665.4 million , up3.1% year over year. After adjusting for foreign currency impact, revenue in constant currency was$4,675.0 million , up3.3% year over year. Enterprise revenue was$2,754.2 million , up5.2% year over year, and Online revenue was$1,911.2 million , up0.2% year over year. - Income from Operations and Operating Margin: GAAP income from operations for the fiscal year was
$813.3 million , compared to GAAP income from operations of$525.3 million for fiscal year 2024. Non-GAAP income from operations, which adjusts for stock-based compensation expense and related payroll taxes, litigation settlements, net, and acquisition-related expenses, was$1,837.9 million for the fiscal year, compared to non-GAAP income from operations of$1,774.9 million for fiscal year 2024. For the fiscal year, GAAP and non-GAAP operating margin was17.4% and39.4% respectively, up from11.6% and39.2% , respectively, in the fourth quarter of fiscal year 2024. - Net Income and Diluted Net Income Per Share: GAAP net income for the fiscal year was
$1,010.2 million , or$3.21 per share, compared to GAAP net income of$637.5 million , or$2.07 per share for fiscal year 2024.
Non-GAAP net income, which adjusts for stock-based compensation expense and related payroll taxes, litigation settlements, net, gains on strategic investments, net, acquisition-related expenses, and the tax effects on non-GAAP adjustments, was$1,744.8 million for the fiscal year. Non-GAAP net income per share was$5.54 . In fiscal year 2024, non-GAAP net income was$1,608.0 million , or$5.21 per share.
- Cash Flow: Net cash provided by operating activities was
$1,945.3 million for the fiscal year, compared to$1,598.8 million for fiscal year 2024 up21.7% year over year. Free cash flow, which is net cash provided by operating activities less purchases of property and equipment, was$1,808.7 million , compared to$1,471.9 million for fiscal year 2024, up22.9% year over year.
Customer Metrics: Drivers of revenue included acquiring new customers and expanding across existing customers. At the end of the fourth quarter of fiscal year 2025, Zoom had:
- Approximately 192,600 Enterprise customers.
- A trailing 12-month net dollar expansion rate for Enterprise customers of
98% . - 4,088 customers contributing more than
$100,000 in trailing 12 months revenue, up approximately7.3% from the same quarter last fiscal year. - Online average monthly churn of
2.8% for the fourth quarter, down 20 bps from the same quarter last fiscal year. - At the end of the fourth quarter, the percentage of total Online MRR from Online customers with a continual term of service of at least 16 months was
75.1% , up 90 bps year over year.
As Zoom continues to expand and evolve, we have seen an increasing overlap between our Enterprise and Online customer categories. Over time, customers with lower MRR are expected to move from Enterprise to Online as we optimize our sales strategies. While these moves do not have a material impact on other customer metrics, the number of customers between these two groups has become less meaningful as a customer metric. Therefore, beginning in the first quarter of fiscal year 2026, we will no longer report the number of Enterprise customers as a customer metric. However, we will continue to provide this metric in the appendix of our investor deck through the end of fiscal year 2026, which will be accessible on our investor relations website (investors.zoom.us).
Financial Outlook: Zoom is providing the following guidance for its first quarter of fiscal year 2026 and its full fiscal year 2026.
- First Quarter Fiscal Year 2026: Total revenue is expected to be between
$1.16 2 billion and$1.16 7 billion and revenue in constant currency is expected to be between$1.16 8 billion and$1.17 3 billion. Non-GAAP income from operations is expected to be between$440.0 million and$445.0 million . First quarter non-GAAP diluted EPS is expected to be between$1.29 and$1.31 with approximately 316 million non-GAAP weighted average shares outstanding. - Full Fiscal Year 2026: Total revenue is expected to be between
$4.78 5 billion and$4.79 5 billion and revenue in constant currency is expected to be between$4.80 3 billion and$4.81 3 billion. Non-GAAP income from operations is expected to be between$1.85 0 billion and$1.86 0 billion. Full fiscal year non-GAAP diluted EPS is expected to be between$5.34 and$5.37 with approximately 318 million non-GAAP weighted average shares outstanding. Full fiscal year free cash flow is expected to be between$1.68 0 billion and$1.72 0 billion.
The EPS and share count figures do not include any impact from
Additional information on Zoom's reported results, including a reconciliation of the non-GAAP results to their most comparable GAAP measures, is included in the financial tables below. A reconciliation of non-GAAP guidance measures to corresponding GAAP measures is not available on a forward-looking basis without unreasonable effort due to the uncertainty of expenses that may be incurred in the future, although it is important to note that these factors could be material to Zoom's results computed in accordance with GAAP.
A supplemental financial presentation and other information can be accessed through Zoom’s investor relations website at investors.zoom.us.
Zoom Video Earnings Call
Zoom will host a Zoom Video Webinar for investors on February 24, 2025 at 2:00 p.m. Pacific Time / 5:00 p.m. Eastern Time to discuss the company’s financial results, business highlights and financial outlook. Investors are invited to join the Zoom Video Webinar by visiting: https://investors.zoom.us/
About Zoom
Zoom’s mission is to provide an AI-first platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer care teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com.
Forward-Looking Statements
This press release contains express and implied “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding Zoom's financial outlook for the first quarter of fiscal year 2026 and full fiscal year 2026, Zoom’s market position, opportunities, and growth strategy, product initiatives, including future product and feature releases and the potential of agentic AI, and go-to-market motions and the expected benefits resulting from the same, market trends, and Zoom's stock repurchase program. In some cases, you can identify forward-looking statements by terms such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “project,” “will,” “would,” “should,” “could,” “can,” “predict,” “potential,” “target,” “explore,” “continue,” or the negative of these terms, and similar expressions intended to identify forward-looking statements. By their nature, these statements are subject to numerous uncertainties and risks, including factors beyond our control, that could cause actual results, performance or achievement to differ materially and adversely from those anticipated or implied in the statements, including: declines in new customers, renewals or upgrades, or decline in demand for our platform, difficulties in evaluating our prospects and future results of operations given our limited operating history, competition from other providers of communications platforms, the effect of macroeconomic conditions on our business, including tariffs and trade tensions, inflationary pressures and market volatility, lengthened sales cycles with large organizations, delays or outages in services from our co-located data centers, failures in internet infrastructure or interference with broadband access, compromised security measures, including ours and those of the third parties upon which we rely, and global security concerns and their potential impact on regional and global economies and supply chains. Additional risks and uncertainties that could cause actual outcomes and results to differ materially from those contemplated by the forward-looking statements are included under the caption “Risk Factors” and elsewhere in our most recent filings with the Securities and Exchange Commission (the “SEC”), including our quarterly report on Form 10-Q for the fiscal quarter ended October 31, 2024. Forward-looking statements speak only as of the date the statements are made and are based on information available to Zoom at the time those statements are made and/or management's good faith belief as of that time with respect to future events. Zoom assumes no obligation to update forward-looking statements to reflect events or circumstances after the date they were made, except as required by law.
Non-GAAP Financial Measures
Zoom has provided in this press release financial information that has not been prepared in accordance with generally accepted accounting principles in the United States (“GAAP”). Zoom uses these non-GAAP financial measures internally in analyzing its financial results and believes that use of these non-GAAP financial measures is useful to investors as an additional tool to evaluate ongoing operating results and trends and in comparing Zoom’s financial results with other companies in its industry, many of which present similar non-GAAP financial measures.
Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP financial measures and should be read only in conjunction with Zoom’s condensed consolidated financial statements prepared in accordance with GAAP. A reconciliation of Zoom’s historical non-GAAP financial measures to the most directly comparable GAAP measures has been provided in the financial statement tables included in this press release, and investors are encouraged to review the reconciliation.
Non-GAAP Income from Operations and Non-GAAP Operating Margin. Zoom defines non-GAAP income from operations as income from operations excluding stock-based compensation expense and related payroll taxes, acquisition-related expenses, restructuring expenses, and litigation settlements, net. Zoom excludes stock-based compensation expense because it is non-cash in nature and excluding this expense provides meaningful supplemental information regarding Zoom’s operational performance and allows investors the ability to make more meaningful comparisons between Zoom’s operating results and those of other companies. Zoom excludes the amount of employer payroll taxes related to employee stock plans, which is a cash expense, in order for investors to see the full effect that excluding stock-based compensation expense had on Zoom's operating results. In particular, this expense is dependent on the price of our common stock and other factors that are beyond our control and do not correlate to the operation of the business. Zoom views acquisition-related expenses when applicable, such as amortization of acquired intangible assets, transaction costs, and acquisition-related retention payments that are directly related to business combinations as events that are not necessarily reflective of operational performance during a period. Restructuring expenses are expenses associated with a formal restructuring plan and may include employee notice period costs, severance payments, and other related expenses. Zoom excludes these restructuring expenses because they are distinct from ongoing operational costs and Zoom does not believe they are reflective of current and expected future business performance and operating results. Zoom excludes significant litigation settlements, net of amounts covered by insurance, that we deem not to be in the ordinary course of our business. In fact, Zoom believes the consideration of measures that exclude such expenses can assist in the comparison of operational performance in different periods that may or may not include such expenses and assist in the comparison with the results of other companies in the industry. Zoom defines non-GAAP operating margin as non-GAAP income from operations divided by GAAP revenue.
Non-GAAP Net Income and Non-GAAP Net Income Per Share, Basic and Diluted. Zoom defines non-GAAP net income as GAAP net income adjusted to exclude stock-based compensation expense and related payroll taxes, acquisition-related expenses, restructuring expenses, gains on strategic investments, net, litigation settlements, net, income tax benefits from discrete activities, and the tax effects of all non-GAAP adjustments. Zoom excludes these items because they are considered by management to be outside of Zoom’s core operating results. These adjustments are intended to provide investors and management with greater visibility to the underlying performance of Zoom’s business operations, facilitate comparison of its results with other periods, and may also facilitate comparison with the results of other companies in the industry. Zoom defines non-GAAP net income per share, basic and diluted, as non-GAAP net income divided by the number of shares outstanding, basic and diluted, calculated in accordance with GAAP.
Free Cash Flow and Free Cash Flow Margin. Zoom defines free cash flow as GAAP net cash provided by operating activities less purchases of property and equipment. Zoom considers free cash flow to be a liquidity measure that provides useful information to management and investors regarding net cash provided by operating activities and cash used for investments in property and equipment required to maintain and grow the business. Zoom defines free cash flow margin as free cash flow divided by GAAP revenue.
Revenue in Constant Currency. Zoom defines revenue in constant currency as GAAP revenue adjusted for revenue reported in currencies other than United States dollars as if they were converted into United States dollars using the average exchange rates from the comparative period rather than the actual exchange rates in effect during the respective periods. Zoom provides revenue in constant currency information as a framework for assessing how Zoom's underlying businesses performed period to period, excluding the effects of foreign currency fluctuations.
Customer Metrics
Zoom defines a customer as a separate and distinct buying entity, which can be a single paid user or an organization of any size (including a distinct unit of an organization) that has multiple users. Zoom defines Enterprise customers as distinct business units that have been engaged by either our direct sales team, resellers, or strategic partners. All other customers that subscribe to our services directly through our website are referred to as Online customers.
Zoom calculates net dollar expansion rate as of a period end by starting with the annual recurring revenue (“ARR”) from Enterprise customers as of 12 months prior (“Prior Period ARR”). Zoom defines ARR as the annualized revenue run rate of subscription agreements from all customers at a point in time. Zoom calculates ARR by taking the monthly recurring revenue (“MRR”) and multiplying it by 12. MRR is defined as the recurring revenue run-rate of subscription agreements from all Enterprise customers for the last month of the period, including revenue from monthly subscribers who have not provided any indication that they intend to cancel their subscriptions. Zoom then calculates the ARR from these Enterprise customers as of the current period end (“Current Period ARR”), which includes any upsells, contraction, and attrition. Zoom divides the Current Period ARR by the Prior Period ARR to arrive at the net dollar expansion rate. For the trailing 12 months calculation, Zoom takes an average of the net dollar expansion rate over the trailing 12 months.
Zoom calculates online average monthly churn by starting with the Online customer MRR as of the beginning of the applicable quarter (“Entry MRR”). Zoom defines Entry MRR as the recurring revenue run-rate of subscription agreements from all Online customers except for subscriptions that Zoom recorded as churn in a previous quarter based on the customers' earlier indication to us of their intention to cancel that subscription. Zoom then determines the MRR related to customers who canceled or downgraded their subscription or notified us of that intention during the applicable quarter (“Applicable Quarter MRR Churn”) and divides the Applicable Quarter MRR Churn by the applicable quarter Entry MRR to arrive at the MRR churn rate for Online Customers for the applicable quarter. Zoom then divides that amount by three to calculate the online average monthly churn.
Public Relations
Colleen Rodriguez
Head of Global Public Relations
press@zoom.us
Investor Relations
Charles Eveslage
Head of Investor Relations
investors@zoom.us
Zoom Communications, Inc.
Consolidated Balance Sheets
(In thousands)
| As of January 31, | ||||||
| 2025 | 2024 | |||||
| Assets | (unaudited) | |||||
| Current assets: | ||||||
| Cash and cash equivalents | $ | 1,349,380 | $ | 1,558,252 | ||
| Marketable securities | 6,442,329 | 5,404,233 | ||||
| Accounts receivable, net | 495,228 | 536,078 | ||||
| Deferred contract acquisition costs, current | 188,358 | 208,474 | ||||
| Prepaid expenses and other current assets | 200,679 | 219,182 | ||||
| Total current assets | 8,675,974 | 7,926,219 | ||||
| Deferred contract acquisition costs, noncurrent | 123,464 | 138,724 | ||||
| Property and equipment, net | 330,475 | 293,704 | ||||
| Operating lease right-of-use assets | 55,900 | 58,975 | ||||
| Strategic investments | 591,481 | 409,222 | ||||
| Goodwill | 307,295 | 307,295 | ||||
| Deferred tax assets | 749,759 | 662,177 | ||||
| Other assets, noncurrent | 154,073 | 133,477 | ||||
| Total assets | $ | 10,988,421 | $ | 9,929,793 | ||
| Liabilities and stockholders’ equity | ||||||
| Current liabilities: | ||||||
| Accounts payable | $ | 8,345 | $ | 10,175 | ||
| Accrued expenses and other current liabilities | 558,562 | 500,164 | ||||
| Deferred revenue, current | 1,336,387 | 1,251,848 | ||||
| Total current liabilities | 1,903,294 | 1,762,187 | ||||
| Deferred revenue, noncurrent | 17,274 | 18,514 | ||||
| Operating lease liabilities, noncurrent | 37,406 | 48,308 | ||||
| Other liabilities, noncurrent | 95,363 | 81,378 | ||||
| Total liabilities | 2,053,337 | 1,910,387 | ||||
| Stockholders’ equity: | ||||||
| Common stock | 305 | 307 | ||||
| Additional paid-in capital | 5,130,271 | 5,228,756 | ||||
| Accumulated other comprehensive income | 4,990 | 1,063 | ||||
| Retained earnings | 3,799,518 | 2,789,280 | ||||
| Total stockholders’ equity | 8,935,084 | 8,019,406 | ||||
| Total liabilities and stockholders’ equity | $ | 10,988,421 | $ | 9,929,793 | ||
Note: The amount of unbilled accounts receivable included within accounts receivable, net on the consolidated balance sheets was
Zoom Communications, Inc.
Consolidated Statements of Operations
(Unaudited, in thousands, except share and per share amounts)
| Three Months Ended January 31, | Year Ended January 31, | |||||||||||
| 2025 | 2024 | 2025 | 2024 | |||||||||
| Revenue | $ | 1,184,138 | $ | 1,146,457 | $ | 4,665,433 | $ | 4,527,224 | ||||
| Cost of revenue | 287,355 | 276,307 | 1,129,627 | 1,077,801 | ||||||||
| Gross profit | 896,783 | 870,150 | 3,535,806 | 3,449,423 | ||||||||
| Operating expenses: | ||||||||||||
| Research and development | 217,121 | 205,282 | 852,415 | 803,187 | ||||||||
| Sales and marketing | 358,903 | 371,052 | 1,427,384 | 1,541,307 | ||||||||
| General and administrative | 95,696 | 125,286 | 442,712 | 579,650 | ||||||||
| Total operating expenses | 671,720 | 701,620 | 2,722,511 | 2,924,144 | ||||||||
| Income from operations | 225,063 | 168,530 | 813,295 | 525,279 | ||||||||
| Gains on strategic investments, net | 150,357 | 101,296 | 177,142 | 109,770 | ||||||||
| Other income, net | 74,899 | 83,057 | 325,147 | 197,263 | ||||||||
| Income before provision for income taxes | 450,319 | 352,883 | 1,315,584 | 832,312 | ||||||||
| Provision for income taxes | 82,454 | 54,051 | 305,346 | 194,850 | ||||||||
| Net income | 367,865 | 298,832 | 1,010,238 | 637,462 | ||||||||
| Net income per share: | ||||||||||||
| Basic | $ | 1.20 | $ | 0.98 | $ | 3.28 | $ | 2.12 | ||||
| Diluted | $ | 1.16 | $ | 0.95 | $ | 3.21 | $ | 2.07 | ||||
| Weighted-average shares used in computing net income per share: | ||||||||||||
| Basic | 306,553,952 | 305,822,936 | 307,981,971 | 300,748,162 | ||||||||
| Diluted | 316,693,346 | 313,467,303 | 315,069,582 | 308,519,897 | ||||||||
Zoom Communications, Inc.
Consolidated Statements of Cash Flows
(Unaudited, in thousands)
| Three Months Ended January 31, | Year Ended January 31, | |||||||||||||||
| 2025 | 2024 | 2025 | 2024 | |||||||||||||
| Cash flows from operating activities: | ||||||||||||||||
| Net income | $ | 367,865 | $ | 298,832 | $ | 1,010,238 | $ | 637,462 | ||||||||
| Adjustments to reconcile net income to net cash provided by operating activities: | ||||||||||||||||
| Stock-based compensation expense | 222,939 | 254,373 | 931,309 | 1,057,161 | ||||||||||||
| Deferred income taxes | (18,416 | ) | (136,735 | ) | (90,551 | ) | (116,679 | ) | ||||||||
| Amortization of deferred contract acquisition costs | 71,063 | 66,793 | 282,103 | 270,701 | ||||||||||||
| Gains on strategic investments, net | (150,357 | ) | (101,296 | ) | (177,142 | ) | (109,770 | ) | ||||||||
| Depreciation and amortization | 34,591 | 27,272 | 122,632 | 104,451 | ||||||||||||
| Provision for accounts receivable allowances | 2,983 | 6,182 | 20,022 | 35,244 | ||||||||||||
| Unrealized foreign exchange losses (gains) | 12,364 | (11,022 | ) | 17,165 | 12,259 | |||||||||||
| Non-cash operating lease cost | 6,205 | 5,225 | 24,066 | 21,066 | ||||||||||||
| Amortization of discount/premium on marketable securities | (16,871 | ) | (17,463 | ) | (71,636 | ) | (50,770 | ) | ||||||||
| Other | 630 | (2,419 | ) | 4,048 | (7,670 | ) | ||||||||||
| Changes in operating assets and liabilities: | ||||||||||||||||
| Accounts receivable | (47,632 | ) | (18,723 | ) | 26,640 | 53,270 | ||||||||||
| Prepaid expenses and other assets | (11,360 | ) | 53,208 | (17,114 | ) | (71,247 | ) | |||||||||
| Deferred contract acquisition costs | (79,932 | ) | (68,303 | ) | (246,727 | ) | (214,657 | ) | ||||||||
| Accounts payable | (1,686 | ) | (2,158 | ) | (3,133 | ) | (4,416 | ) | ||||||||
| Accrued expenses and other liabilities | 65,245 | 51,989 | 62,277 | 51,974 | ||||||||||||
| Deferred revenue | (26,253 | ) | (48,637 | ) | 79,995 | (46,719 | ) | |||||||||
| Operating lease liabilities, net | (6,812 | ) | (5,893 | ) | (28,884 | ) | (22,824 | ) | ||||||||
| Net cash provided by operating activities | 424,566 | 351,225 | 1,945,308 | 1,598,836 | ||||||||||||
| Cash flows from investing activities: | ||||||||||||||||
| Purchases of marketable securities | (919,938 | ) | (1,120,371 | ) | (4,622,104 | ) | (4,083,968 | ) | ||||||||
| Maturities of marketable securities | 919,856 | 773,341 | 3,610,274 | 3,131,419 | ||||||||||||
| Sales of marketable securities | — | 1,191 | 47,482 | 1,191 | ||||||||||||
| Purchases of property and equipment | (8,334 | ) | (18,540 | ) | (136,560 | ) | (126,953 | ) | ||||||||
| Purchases of strategic investments | (5,000 | ) | (17,727 | ) | (18,500 | ) | (70,527 | ) | ||||||||
| Proceeds from strategic investments | 8,530 | 62,823 | 13,384 | 170,067 | ||||||||||||
| Cash paid for acquisition, net of cash acquired | — | — | — | (204,918 | ) | |||||||||||
| Net cash used in investing activities | (4,886 | ) | (319,283 | ) | (1,106,024 | ) | (1,183,689 | ) | ||||||||
| Cash flows from financing activities: | ||||||||||||||||
| Cash paid for repurchases of common stock | (354,567 | ) | — | (1,093,878 | ) | — | ||||||||||
| Proceeds from issuance of common stock for employee stock purchase plan | 19,745 | 21,584 | 54,008 | 54,097 | ||||||||||||
| Proceeds from exercise of stock options | 867 | 1,859 | 4,619 | 10,195 | ||||||||||||
| Proceeds from employee equity transactions to be remitted (remitted) to employees and tax authorities, net | 4,984 | 791 | 7,174 | (4,106 | ) | |||||||||||
| Net cash (used in) provided by financing activities | (328,971 | ) | 24,234 | (1,028,077 | ) | 60,186 | ||||||||||
| Effect of exchange rate changes on cash, cash equivalents, and restricted cash | (12,150 | ) | 11,077 | (15,170 | ) | (10,196 | ) | |||||||||
| Net increase (decrease) in cash, cash equivalents, and restricted cash | 78,559 | 67,253 | (203,963 | ) | 465,137 | |||||||||||
| Cash, cash equivalents, and restricted cash—beginning of year | 1,282,858 | 1,498,127 | 1,565,380 | 1,100,243 | ||||||||||||
| Cash, cash equivalents, and restricted cash—end of year | $ | 1,361,417 | $ | 1,565,380 | $ | 1,361,417 | $ | 1,565,380 | ||||||||
Zoom Communications, Inc.
Reconciliation of GAAP to Non-GAAP Measures
(Unaudited, in thousands, except share and per share amounts)
| Three Months Ended January 31, | Year Ended January 31, | |||||||||||||||
| 2025 | 2024 | 2025 | 2024 | |||||||||||||
| GAAP income from operations | $ | 225,063 | $ | 168,530 | $ | 813,295 | $ | 525,279 | ||||||||
| Add: | ||||||||||||||||
| Stock-based compensation expense and related payroll taxes | 232,983 | 262,754 | 966,732 | 1,076,212 | ||||||||||||
| Litigation settlements, net | — | — | 16,250 | 52,500 | ||||||||||||
| Acquisition-related expenses | 9,916 | 12,465 | 41,618 | 47,904 | ||||||||||||
| Restructuring expenses | — | — | — | 72,993 | ||||||||||||
| Non-GAAP income from operations | $ | 467,962 | $ | 443,749 | $ | 1,837,895 | $ | 1,774,888 | ||||||||
| GAAP operating margin | 19.0 | % | 14.7 | % | 17.4 | % | 11.6 | % | ||||||||
| Non-GAAP operating margin | 39.5 | % | 38.7 | % | 39.4 | % | 39.2 | % | ||||||||
| GAAP net income | $ | 367,865 | $ | 298,832 | $ | 1,010,238 | $ | 637,462 | ||||||||
| Add: | ||||||||||||||||
| Stock-based compensation expense and related payroll taxes | 232,983 | 262,754 | 966,732 | 1,076,212 | ||||||||||||
| Litigation settlements, net | — | — | 16,250 | 52,500 | ||||||||||||
| Gains on strategic investments, net | (150,357 | ) | (101,296 | ) | (177,142 | ) | (109,770 | ) | ||||||||
| Acquisition-related expenses | 9,916 | 12,465 | 41,618 | 47,904 | ||||||||||||
| Restructuring expenses | — | — | — | 72,993 | ||||||||||||
| Income tax benefits from discrete activities | — | (8,272 | ) | — | (8,272 | ) | ||||||||||
| Tax effects on non-GAAP adjustments | (13,461 | ) | (20,512 | ) | (112,945 | ) | (161,006 | ) | ||||||||
| Non-GAAP net income | $ | 446,946 | $ | 443,971 | $ | 1,744,751 | $ | 1,608,023 | ||||||||
| Net income per share - basic and diluted: | ||||||||||||||||
| GAAP net income per share - basic | $ | 1.20 | $ | 0.98 | $ | 3.28 | $ | 2.12 | ||||||||
| Non-GAAP net income per share - basic | $ | 1.46 | $ | 1.45 | $ | 5.67 | $ | 5.35 | ||||||||
| GAAP net income per share - diluted | $ | 1.16 | $ | 0.95 | $ | 3.21 | $ | 2.07 | ||||||||
| Non-GAAP net income per share - diluted | $ | 1.41 | $ | 1.42 | $ | 5.54 | $ | 5.21 | ||||||||
| GAAP and non-GAAP weighted-average shares used to compute net income per share - basic | 306,553,952 | 305,822,936 | 307,981,971 | 300,748,162 | ||||||||||||
| GAAP and non-GAAP weighted-average shares used to compute net income per share - diluted | 316,693,346 | 313,467,303 | 315,069,582 | 308,519,897 | ||||||||||||
| Net cash provided by operating activities | $ | 424,566 | $ | 351,225 | $ | 1,945,308 | $ | 1,598,836 | ||||||||
| Less: Purchases of property and equipment | (8,334 | ) | (18,540 | ) | (136,560 | ) | (126,953 | ) | ||||||||
| Free cash flow (non-GAAP) | 416,232 | 332,685 | 1,808,748 | 1,471,883 | ||||||||||||
| Net cash used in investing activities | $ | (4,886 | ) | $ | (319,283 | ) | $ | (1,106,024 | ) | $ | (1,183,689 | ) | ||||
| Net cash provided by financing activities | $ | (328,971 | ) | $ | 24,234 | $ | (1,028,077 | ) | $ | 60,186 | ||||||
| Operating cash flow margin (GAAP) | 35.9 | % | 30.6 | % | 41.7 | % | 35.3 | % | ||||||||
| Free cash flow margin (non-GAAP) | 35.2 | % | 29.0 | % | 38.8 | % | 32.5 | % | ||||||||
| Three Months Ended January 31, | Year Ended January 31, | |||||||||||||||
| 2025 | 2025 | |||||||||||||||
| Revenue | YoY Revenue Growth (%) | Revenue | YoY Revenue Growth (%) | |||||||||||||
| GAAP revenue | $ | 1,184,138 | 3.3 | % | $ | 4,665,433 | 3.1 | % | ||||||||
| Add: Constant currency impact | 3,835 | 0.3 | % | 9,545 | 0.2 | % | ||||||||||
| Revenue in constant currency (non-GAAP) | $ | 1,187,973 | 3.6 | % | $ | 4,674,978 | 3.3 | % | ||||||||
FAQ
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