Zoom Showcases Innovative Customer Experience Solutions at CEM Africa 2024
Zoom Video Communications showcased its advanced customer engagement technologies at the Customer Experience Management (CEM) Africa Summit 2024 in Cape Town, South Africa. The event, held from July 30 to August 1, featured interactive workshops and a dedicated exhibition booth where Zoom demonstrated its latest AI tools for improving customer and agent interactions.
Mohannad AlKalash, Managing Director for the Middle East, Turkey, Africa, and Pakistan (METAP) regions, emphasized Zoom's commitment to propelling regional growth and fostering local talent. The summit included presentations from Zoom experts on AI integration in customer experiences, personalized customer journey mapping, and advanced communication strategies.
The CEM Africa Summit attracted over 600 participants, including CX professionals, industry leaders, and business executives, featuring discussions and presentations from approximately 95 speakers.
Zoom Video Communications ha presentato le sue tecnologie avanzate per il coinvolgimento dei clienti al Customer Experience Management (CEM) Africa Summit 2024 a Cape Town, Sudafrica. L'evento, tenutosi dal 30 luglio al 1 agosto, ha incluso laboratori interattivi e uno stand espositivo dedicato dove Zoom ha mostrato i suoi ultimi strumenti di intelligenza artificiale per migliorare le interazioni tra clienti e agenti.
Mohannad AlKalash, Direttore Generale per le regioni del Medio Oriente, Turchia, Africa e Pakistan (METAP), ha sottolineato l'impegno di Zoom nel promuovere la crescita regionale e nel valorizzare il talento locale. Il summit ha incluso presentazioni di esperti Zoom su integrazione dell'IA nelle esperienze dei clienti, mappatura del viaggio del cliente personalizzata e strategie di comunicazione avanzate.
Il CEM Africa Summit ha attratto oltre 600 partecipanti, tra cui professionisti CX, leader del settore e dirigenti aziendali, con discussioni e presentazioni di circa 95 relatori.
Zoom Video Communications presentó sus tecnologías avanzadas para el compromiso del cliente en la Cumbre de Gestión de la Experiencia del Cliente (CEM) África 2024 en Ciudad del Cabo, Sudáfrica. El evento, celebrado del 30 de julio al 1 de agosto, contó con talleres interactivos y un stand de exhibición dedicado donde Zoom demostró sus últimas herramientas de inteligencia artificial para mejorar las interacciones entre clientes y agentes.
Mohannad AlKalash, Director General para las regiones de Medio Oriente, Turquía, África y Pakistán (METAP), enfatizó el compromiso de Zoom para impulsar el crecimiento regional y fomentar el talento local. La cumbre incluyó presentaciones de expertos de Zoom sobre integración de IA en las experiencias del cliente, mapeo del viaje del cliente personalizado y estrategias de comunicación avanzadas.
La Cumbre CEM África atrajo a más de 600 participantes, incluidos profesionales de CX, líderes de la industria y ejecutivos de negocios, con discusiones y presentaciones de aproximadamente 95 oradores.
줌 비디오 커뮤니케이션즈는 2024년 아프리카 고객 경험 관리(CEM) 정상 회담에서 고객 참여 기술을 선보였습니다. 이 행사는 남아프리카 공화국 케이프타운에서 7월 30일부터 8월 1일까지 개최되었으며, 인터랙티브 워크숍과 전용 전시 부스가 마련되어 줌이 고객과 에이전트 간의 상호작용 향상을 위한 최신 AI 도구를 시연했습니다.
모한나드 알칼라쉬(Mohannad AlKalash) 중동, 터키, 아프리카 및 파키스탄(METAP) 지역 관리 이사는 줌의 지역 성장 촉진과 현지 인재 양성에 대한 의지를 강조했습니다. 이번 정상 회담에는 고객 경험에 대한 인공지능 통합, 개인화된 고객 여정 맵 작성 및 고급 커뮤니케이션 전략에 대한 줌 전문가의 발표가 포함되었습니다.
CEM 아프리카 정상 회담에는 CX 전문가, 업계 리더 및 비즈니스 경영자 등 600명 이상의 참가자가 참석했으며, 약 95명의 발표자가 참여하여 토론 및 발표가 이루어졌습니다.
Zoom Video Communications a présenté ses technologies avancées d'engagement client lors du Customer Experience Management (CEM) Africa Summit 2024 à Cape Town, en Afrique du Sud. L'événement, qui s'est tenu du 30 juillet au 1er août, a comporté des ateliers interactifs et un stand d'exposition dédié où Zoom a démontré ses derniers outils d'IA pour améliorer les interactions entre clients et agents.
Mohannad AlKalash, directeur général pour les régions du Moyen-Orient, de la Turquie, d'Afrique et du Pakistan (METAP), a souligné l'engagement de Zoom à propulser la croissance régionale et à favoriser les talents locaux. Le sommet a inclus des présentations d'experts de Zoom sur l'intégration de l'IA dans l'expérience client, la cartographie personnalisée du parcours client et les stratégies de communication avancées.
Le CEM Africa Summit a attiré plus de 600 participants, y compris des professionnels CX, des leaders du secteur et des dirigeants d'entreprise, avec des discussions et des présentations d'environ 95 intervenants.
Zoom Video Communications präsentierte seine fortschrittlichen Technologien zur Kundenbindung beim Customer Experience Management (CEM) Afrika-Gipfel 2024 in Kapstadt, Südafrika. Die Veranstaltung fand vom 30. Juli bis 1. August statt und umfasste interaktive Workshops und einen speziellen Ausstellungsstand, an dem Zoom seine neuesten KI-Tools zur Verbesserung der Interaktionen zwischen Kunden und Agenten demonstrierte.
Mohannad AlKalash, Geschäftsführer für die Regionen Naher Osten, Türkei, Afrika und Pakistan (METAP), betonte das Engagement von Zoom, das regionale Wachstum voranzutreiben und lokale Talente zu fördern. Der Gipfel beinhaltete Präsentationen von Zoom-Experten zu KI-Integration in Kundenerfahrungen, personalisierte Kundenreiseplanungen und fortschrittliche Kommunikationsstrategien.
Der CEM Afrika-Gipfel zog über 600 Teilnehmer an, darunter CX-Profis, Branchenführer und Unternehmensleiter, und bot Diskussionen und Präsentationen von rund 95 Referenten.
- Zoom demonstrated commitment to the METAP region by showcasing advanced customer engagement technologies
- Participation in a major industry event (CEM Africa Summit) with over 600 attendees
- Presentation of latest AI tools for improving customer and agent interactions
- None.
Zoom hosted interactive workshops and a dedicated exhibition booth at the event, showcasing the latest AI tools for improving customer and agent interactions.
Mohannad AlKalash, Managing Director for the
Mohannad AlKalash, Managing Director for the
The summit featured a lineup of Zoom experts including Mohannad AlKalash, Managing Director for METAP, Laura Ball, CX AI Lead for EMEA, Jacques Smith, Contact Center Specialist, and Ahmed Yousef, Solutions Engineer. These sessions focused on the integration of AI into customer experiences, offering in-depth discussions on personalized customer journey mapping and advanced communication strategies.
Zoom also featured a dedicated exhibition booth where summit attendees could interact with Zoom's experts and explore advanced solutions aimed at enhancing both customer and agent interactions through innovative AI and digital tools.
Zoom's engagement at the CEM Africa Summit underscores its commitment to fostering deep connections with customers and stakeholders across the
The CEM Africa Summit hosted over 600 participants, including CX professionals, industry leaders, and business executives, to discuss trends and strategies in customer experience management. This event also featured insightful discussions, expert-led workshops, and presentations from approximately 95 speakers.
About Zoom
Zoom’s mission is to provide one platform that delivers limitless human connection. Zoom Workplace — the company’s AI-powered, open collaboration platform built for modern work — will streamline communications, increase employee engagement, optimize in-person time, improve productivity, and offer customer choice with third-party apps and integrations. Zoom Workplace, powered by Zoom AI Companion, will include collaboration solutions like meetings, team chat, phone, scheduler, whiteboard, spaces, Workvivo, and more. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer care teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in
Source: AETOSWire
View source version on businesswire.com: https://www.businesswire.com/news/home/20240731655172/en/
Ribal Temraz
APCO
Email: rtemraz@apcoworldwide.com
Mobile: 00971552826792
Source: Zoom
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