Zoom Phone Now Available in India
Zoom Video Communications has launched Zoom Phone in India, starting with the Maharashtra Telecom Circle (Pune). This cloud phone solution, licensed by the Department of Telecommunications (DoT), offers native India phone numbers and will expand to other major technology centers. Zoom India received the Unified License with Access and Long Distance licenses in April 2023.
Zoom Phone provides local telephony services and integrates with Zoom Workplace, offering features like AI Companion capabilities for enhanced call productivity. The service is available as an add-on for existing paid Zoom customers and supports inbound and outbound calling through the public switched telephone network (PSTN).
This launch demonstrates Zoom's commitment to the Indian market and its ability to provide a compliant, reliable collaboration platform for multinational corporations and local businesses.
Zoom Video Communications ha lanciato Zoom Phone in India, iniziando con il Circolo Telecom di Maharashtra (Pune). Questa soluzione di telefonia cloud, concessa dal Dipartimento delle Telecomunicazioni (DoT), offre numeri di telefono indiani nativi e si espanderà in altri importanti centri tecnologici. Zoom India ha ricevuto la Licenza Unificata con licenze di Accesso e Long Distance nell'aprile 2023.
Zoom Phone fornisce servizi di telefonia locale e si integra con Zoom Workplace, offrendo funzionalità come capacità dell'AI Companion per migliorare la produttività delle chiamate. Il servizio è disponibile come componente aggiuntivo per i clienti Zoom paganti esistenti e supporta chiamate in entrata e in uscita attraverso la rete telefonica pubblica commutata (PSTN).
Questo lancio dimostra l'impegno di Zoom nel mercato indiano e la sua capacità di fornire una piattaforma di collaborazione conforme e affidabile per le multinazionali e le imprese locali.
Zoom Video Communications ha lanzado Zoom Phone en India, comenzando con el Círculo de Telecomunicaciones de Maharashtra (Pune). Esta solución de teléfono en la nube, licenciada por el Departamento de Telecomunicaciones (DoT), ofrece números de teléfono nativos de India y se expandirá a otros importantes centros tecnológicos. Zoom India recibió la Licencia Unificada con licencias de Acceso y Larga Distancia en abril de 2023.
Zoom Phone proporciona servicios de telefonía local e integra con Zoom Workplace, ofreciendo características como capacidades de AI Companion para mejorar la productividad de las llamadas. El servicio está disponible como un complemento para los clientes de Zoom de pago existentes y admite llamadas entrantes y salientes a través de la red telefónica pública conmutada (PSTN).
Este lanzamiento demuestra el compromiso de Zoom con el mercado indio y su capacidad para proporcionar una plataforma de colaboración confiable y conforme para corporaciones multinacionales y negocios locales.
Zoom 비디오 커뮤니케이션즈가 인도에서 Zoom Phone을 출시했습니다, 마하라슈트라 통신 서클(푸네)에서 시작합니다. 이 클라우드 전화 솔루션은 전자통신부(DoT)에서 라이선스를 받고 인도 현지 전화번호를 제공하며 다른 주요 기술 센터로 확장될 예정입니다. Zoom 인도는 2023년 4월에 접근 및 장거리 라이센스가 포함된 통합 라이센스를 받았습니다.
Zoom Phone은 지역 전화 서비스를 제공하며 Zoom Workplace와 통합되어 통화 생산성을 향상시키기 위한 AI Companion 기능과 같은 특징을 제공합니다. 이 서비스는 기존 유료 Zoom 고객을 위한 추가 기능으로 제공되며 공공 스위치 전화망(PSTN)을 통해 발신 및 수신 전화를 지원합니다.
이번 출시는 인도 시장에 대한 Zoom의 헌신과 다국적 기업 및 지역 비즈니스를 위한 준수하고 신뢰할 수 있는 협업 플랫폼을 제공할 수 있는 능력을 보여줍니다.
Zoom Video Communications a lancé Zoom Phone en Inde, en commençant par le cercle télécom de Maharashtra (Pune). Cette solution de téléphone cloud, agréée par le Département des Télécommunications (DoT), offre des numéros de téléphone indiens natifs et sera étendue à d’autres grands centres technologiques. Zoom India a reçu la Licence Unique avec des licences d'Accès et de Longue Distance en avril 2023.
Zoom Phone fournit des services de téléphonie locale et s'intègre avec Zoom Workplace, offrant des fonctionnalités comme les capacités d'AI Companion pour améliorer la productivité des appels. Le service est disponible en tant qu'option supplémentaire pour les clients Zoom payants existants et prend en charge les appels entrants et sortants via le réseau téléphonique commuté public (PSTN).
Ce lancement démontre l'engagement de Zoom envers le marché indien et sa capacité à fournir une plateforme de collaboration fiable et conforme pour les multinationales et les entreprises locales.
Zoom Video Communications hat Zoom Phone in Indien eingeführt, beginnend mit dem Telekomkreises Maharashtra (Pune). Diese Cloud-Telefonlösung, die vom Ministerium für Telekommunikation (DoT) lizenziert ist, bietet einheimische indische Telefonnummern und wird in andere große Technologiezentren expandieren. Zoom Indien erhielt im April 2023 die einheitliche Lizenz mit Zugangs- und Fernlizenz.
Zoom Phone bietet lokale Telefondienste und integriert sich mit Zoom Workplace, indem es Funktionen wie AI Companion-Fähigkeiten zur Steigerung der Anrufproduktivität bereitstellt. Der Dienst ist als Zusatzoption für bestehende zahlende Zoom-Kunden verfügbar und unterstützt eingehende und ausgehende Anrufe über das öffentliche Telefonnetz (PSTN).
Dieser Start zeigt Zooms Engagement für den indischen Markt und seine Fähigkeit, eine konforme, zuverlässige Plattform für die Zusammenarbeit für multinationale Unternehmen und lokale Unternehmen bereitzustellen.
- Expansion of Zoom Phone service to India, starting with Maharashtra Telecom Circle
- Received Unified License with Access and Long Distance licenses from DoT
- First-of-its-kind licensed cloud PBX service with local phone numbers in India
- Integration with Zoom Workplace and AI Companion capabilities
- Compliance with local regulatory requirements
- None.
Insights
Zoom's launch of Zoom Phone in India marks a significant expansion of their cloud-based communication services. This move positions Zoom to compete directly in the Indian enterprise telephony market, potentially disrupting traditional PBX providers. The phased rollout starting with major tech hubs like Pune and Bangalore targets key business centers, indicating a strategic approach to market penetration.
The compliance with DoT regulations and investment in local infrastructure demonstrates Zoom's commitment to the Indian market, which could boost trust among enterprise customers. The integration of AI capabilities for call productivity and the seamless connection with Zoom's existing collaboration tools create a compelling unified communications package.
For investors, this expansion represents a new revenue stream in a large, growing market. However, success will depend on Zoom's ability to compete with established local and international players in India's telecom sector. The five 100k+ seat customers globally for Zoom Phone suggests strong enterprise adoption, which could translate well to the Indian market if replicated.
Zoom's entry into India's cloud telephony market is timely, aligning with the growing demand for Unified Communications as a Service (UCaaS) solutions. This move could significantly impact Zoom's market share and revenue potential in India, a country with a vast and rapidly digitalizing business landscape.
The integration of Zoom Phone with Zoom Workplace and AI Companion creates a comprehensive communication ecosystem, which is likely to appeal to both multinational corporations and local businesses looking to streamline their operations. The phased rollout across major tech hubs indicates a targeted approach to capture high-value markets first.
Investors should note the potential for increased Average Revenue Per User (ARPU) as existing Zoom customers may add Phone services. However, challenges include competition from established telecom providers and potential regulatory hurdles in a complex market. The success of this venture could significantly influence Zoom's long-term growth trajectory in emerging markets.
Multinational organizations and businesses can now have access to Zoom India’s first cloud phone solution licensed by the Department of Telecommunications (DoT) India
SAN JOSE, Calif., Oct. 03, 2024 (GLOBE NEWSWIRE) -- Zoom Video Communications, Inc. (NASDAQ: ZM) today announced the launch of its industry-leading Zoom Phone in India, commencing with the availability of Zoom Phone service with native India phone numbers in the Maharashtra Telecom Circle (Pune). Zoom Phone brings multinational corporations (MNCs) with a domestic presence and homegrown companies unrivaled simplicity and modern functionality to their distributed hybrid workforce, as well as global native coverage in 50 countries and territories.
The native phone number support will be available starting with the Maharashtra Telecom Circle (Pune), followed by Karnataka (Bangalore), Tamil Nadu (Chennai), Andhra Pradesh (Hyderabad), Mumbai and Delhi telecom circles, covering all the major technology centers in India.
Zoom India received the Unified License with Access — All/PAN India and Long Distance licenses from the Department of Telecommunications (DoT), Government of India, in April 2023. Thereafter, Zoom India focused on establishing its dedicated domestic infrastructure for Zoom Phone in India and complying with regulatory requirements. This effort enables Zoom to lead the industry with the launch of the first-of-its-kind licensed cloud private branch exchange (PBX) service bundled with local phone numbers for India.
“Zoom’s cloud PBX service meets the requirements of India’s Unified Telecom license which requires building the dedicated local interconnection infrastructure in accordance with the regulatory requirements. This demonstrates Zoom’s commitment to bringing a trusted service that our customers want,” said Velchamy Sankarlingam, president of product and engineering, Zoom. “Globally, Zoom Phone saw continued expansion in the market, amassing five Zoom Phone customers with 100k+ seats in Q1 FY251, demonstrating our customers’ trust in Zoom for critical employee and customer experience processes. Our latest offering reaffirms Zoom’s leadership in delivering seamless cloud services on a global scale, enhanced by local investments to help ensure compliance and service excellence in every market, including India.”
With an intuitive and familiar interface, Zoom Phone offers reliable, secure, and flexible voice communication features that seamlessly integrate with Zoom Workplace, the company’s open collaboration platform with Zoom AI Companion. Zoom Phone provides local telephony services and is available as an add-on to Zoom's existing paid customers. With support for inbound and outbound calling through the public switched telephone network (PSTN), enterprise customers can seamlessly replace their existing PBX solution and consolidate their business communication requirements into one platform.
“We are excited to bring Zoom Phone to India, first rolling it out in the Maharashtra Telecom Circle (Pune), empowering multinational enterprises and homegrown companies of all sizes to support dynamic workstyles, improve employee engagement, and elevate the customer experience,” said Sameer Raje, general manager and head of India & SAARC region, Zoom. “The launch of Zoom Phone marks a significant milestone in Zoom’s commitment to the Indian market. This achievement represents our dedication to delivering a reliable collaboration platform that powers limitless human connection and solves real business problems for our customers.”
In addition to its comprehensive features, Zoom Phone is now boosted with AI Companion capabilities to enhance call productivity. Users can request post-call summaries and next steps, allowing them to focus on conversations instead of taking notes. Voicemail prioritization elevates urgent messages, moving them to the top of the queue, while voicemail task extraction delivers tasks from voicemails, helping users understand the next steps without listening to every message. Zoom Phone integrates with leading business applications, contact center partners, and hardware providers, offering an all-in-one collaboration platform for MNCs with a domestic presence and businesses of all sizes.
“The availability of Zoom Phone is timely, reflecting the trend of strong demand for Unified Communications as a Service solutions integrated with telephony in India. By offering a single platform with enterprise-class features, Zoom Phone addresses the growing modern collaboration needs of local companies and global businesses with presence in India as they look to unify their employee and customer communication channels with a solid foundation in voice,” said Krishna Baidya, senior industry director, Frost & Sullivan. “In addition to streamlining communications with one platform, Zoom Phone stands out with its scalability, security, and user-friendly interface.”
To learn more about Zoom Phone, please visit the Zoom Phone page.
About Zoom
Zoom’s mission is to provide one platform that delivers limitless human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer care teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com.
Zoom Press Contact
Hayley Yap
APAC Communications Lead
press@zoom.us
1 https://investors.zoom.us/static-files/213084f3-4584-4e9f-8e74-fe5d9741cec2
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