Chorus.ai Cited As A Strong Performer in New Report by Independent Research Firm

Rhea-AI Summary

Chorus.ai, a leader in Conversation Intelligence and part of ZoomInfo, has been recognized as a strong performer in Forrester's Q4 2021 Conversation Intelligence report. The company achieved top scores in key areas such as Sales Performance Measurement and Ease of Use. Chorus' innovative features, like linking video conversations to presentation slides, set it apart from competitors. This recognition builds on previous accolades, including being named the top product in SoftwareReviews' 2021 Conversation Intelligence Data Quadrant. Chorus helps companies enhance revenue team effectiveness and customer insights.

Positive

• Achieved highest scores in Sales Performance Measurement, Sales Modeling, and Ease of Use in Forrester's report.
• Innovative feature linking video conversations to presentation slides enhances product differentiation.
• Recognized multiple times this year, reflecting strong market position and customer satisfaction.

Negative

• None.

SAN FRANCISCO, Oct. 13, 2021 /PRNewswire/ -- Chorus.ai, a ZoomInfo company and Conversation Intelligence platform leader, was recognized today as a strong performer in The Forrester Wave™: Conversation Intelligence, Q4 2021 report by leading global research and advisory firm Forrester Research, Inc. Evaluated according to 24 criteria, Chorus earned the highest score possible in the following categories:

• Sales Performance Measurement
• Sales Modeling and Forecasting
• Postcall Coaching
• Ease of Use
• Language Models
• Static Insights
• Product and Technology Innovation Roadmap
• Partner Ecosystem

According to the report, "While all B2B conversation intelligence providers have focused on video to support working from home during the pandemic, Chorus.ai, acquired by ZoomInfo, stands out above the rest. It added differentiated features, such as linking video conversations to corresponding [presentation] slides using keyframe detection." The report also notes, "Chorus.ai is a great choice for B2B organizations looking to use a product with a strong focus on providing advanced postcall CI capabilities."

"Enterprise revenue teams have hundreds or even thousands of conversations daily without truly understanding what is happening in those interactions," said Chris Hays, President and Chief Operating Officer of ZoomInfo. "Conversation Intelligence helps revenue leaders unlock growth through understanding the voice of the customer. This leads to stronger team performance, deal acceleration, more accurate forecasts, and stronger go-to-market strategies. We believe being named as a strong performer in this Wave validates what our customers say about the impact Chorus has on their business."

Chorus' recognition as a strong performer by Forrester continues its streak of accolades this year in the Conversation Intelligence category. The company was recently recognized as the top-rated product in SoftwareReviews' 2021 Conversation Intelligence Data Quadrant. Chorus was also recognized by G2 on seven of their 2021 Best Software Awards lists as well as by TrustRadius naming it to its 2021 Top Rated Awards list for Conversation Intelligence.

To view a copy of the Forrester Wave™: Conversation Intelligence Q4 2021 report, please visit Chorus.ai.

About Chorus.ai
Chorus is the leader in Conversation Intelligence and an integral part of ZoomInfo's (NASDAQ: ZI) leading modern go-to-market software, data, and intelligence for more than 20,000 companies worldwide. Chorus' Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights serve as the foundation of an effective coaching strategy for sales and customer success teams and provide insight into the voice of the customer across the entire organization. Customers like Zoom, Mavenlink, Qualtrics, Adobe, TripActions, and GitLab ramp new hires to productivity 30-50% faster and see an increase in quota attainment from 20-100%.

Media Contacts
Zach Weismiller
BLASTmedia for Chorus.ai
chorus@blastmedia.com
317-806-1900 ext 119

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SOURCE Chorus.ai

FAQ

What did Forrester say about Chorus.ai in their Q4 2021 report?

Forrester recognized Chorus.ai as a strong performer, highlighting its top scores in various evaluation criteria including sales performance measurement and ease of use.

How does Chorus.ai help revenue teams?

Chorus.ai aids revenue teams by providing insights into customer conversations, enhancing performance, and accelerating deal closures.

What accolades has Chorus.ai received recently?

Chorus.ai has been acknowledged as the top-rated product in SoftwareReviews' 2021 Conversation Intelligence Data Quadrant and has received multiple recognitions from G2 and TrustRadius.

What is Chorus.ai's relationship with ZoomInfo?

Chorus.ai operates as a leader in conversation intelligence as part of ZoomInfo's suite of modern go-to-market software.

What key features does Chorus.ai offer?

Chorus.ai offers features such as sales performance measurement, postcall coaching, and advanced language models to analyze customer interactions.