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Zenvia Inc. (NASDAQ: ZENV) is a leading technology company in Latin America that offers a versatile cloud-based platform designed to enhance customer experiences through unified multi-channel solutions. Zenvia empowers businesses to transform their interactions with their customers, making them more engaging, scalable, and personalized. The company's platform supports a wide range of communication channels, including SMS, Voice, WhatsApp, Instagram, and Webchat, enabling businesses to tailor their communications based on customer preferences.
Zenvia operates through two main segments: Communication Platform as a Service (CPaaS) and Software as a Service (SaaS). The CPaaS segment has shown recovery in SMS volumes, with a focus on profitability and strategic pricing, particularly among large enterprises. This segment's versatility is exemplified by its adoption of Google's Rich Communication Services (RCS), enhancing customer engagement with interactive and secure messaging options. Through partnerships like the one with Google, Zenvia continues to innovate and lead in the communications space.
The SaaS segment provides comprehensive solutions designed for marketing campaigns, sales team support, customer service, and engagement. Zenvia's platform includes advanced tools like APIs, chatbots, single customer views, journey designers, documents composer, and authentication features. Recent SaaS achievements include the integration of AI tools like ChatGPT to improve customer service interactions and fraud detection capabilities, as well as successful case studies with leading companies such as Ânima Educação and Crédito Real, which have significantly improved their customer engagement and operational efficiency.
Financially, Zenvia has demonstrated robust performance with continuous positive EBITDA over recent quarters, a testament to its strategic focus on balancing revenue growth with profitability. The company reported a 13.3% sequential revenue growth in Q3 2023, driven by both CPaaS and SaaS segments. The company also successfully renegotiated debt obligations to better align its financial structure with its business operations, ensuring sustainable growth and investor confidence.
Zenvia's shares are traded on Nasdaq under the ticker ZENV. The company remains committed to its vision of creating a new world of experiences, leveraging its robust platform to help businesses amplify their brand presence, escalate sales, and elevate customer support across Latin America.
Zenvia Inc. (NASDAQ: ZENV) has launched Zenvia Customer Cloud, an AI-powered CX solution designed to revolutionize customer experiences. This innovative tool integrates management solutions for the entire customer journey, from marketing and sales to customer service and relationship management. The platform aims to unlock profitable growth and gain customer insights through AI-enabled automation.
Key features of Zenvia Customer Cloud include:
- Unified customer interaction processes across various communication channels
- AI-assisted sales and customer service capabilities
- Centralized customer data for context-driven decision-making
- Intelligent automation for increased productivity
- Personalized interactions adapting to individual customer needs
The solution is designed for companies of all sizes across various sectors, offering benefits such as cost savings, improved efficiency, and enhanced customer satisfaction. Zenvia Customer Cloud adheres to high security standards and can be easily integrated with existing systems.
Zenvia Inc. (NASDAQ: ZENV) reported Q2 2024 results with revenues up 19.8% year-over-year to BRL 231.2 million. Key highlights:
- Normalized EBITDA of BRL 33.7 million in Q2, up 126.1% YoY
- Non-GAAP Adjusted Gross Profit up 20.4% YoY to BRL 100.2 million
- SaaS revenue grew 15.6% YoY to BRL 78.0 million
- CPaaS revenue increased 22.1% YoY to BRL 153.2 million
- Launched Generative AI Chatbot solution in June
- Soft launch of Zenvia Customer Cloud underway
- Reaffirmed FY 2024 guidance of BRL 930-970 million revenue and BRL 120-140 million Normalized EBITDA
Management highlighted strong revenue growth, margin improvement, and progress on new product launches as key drivers for the quarter.
Zenvia Inc. (NASDAQ: ZENV), a leading cloud-based CX platform in Latin America, has announced the release date for its fiscal 2024 second quarter and first half results. The results will be made public after the market close on Thursday, September 5, 2024. Following this, the company's senior management team will host a webcast on Friday, September 6, 2024, at 10:00 am ET to discuss the results and provide a business outlook.
Investors and interested parties can access the webcast presentation through a provided link. For additional information about Zenvia, the company's investor relations website is available at https://investors.zenvia.com. The announcement also includes contact information for Investor Relations and Media Relations representatives.
Zenvia Inc. (NASDAQ: ZENV) reported Q1 2024 results with revenues of BRL 212.6 million, up 18.8% year-over-year. The company achieved a Normalized EBITDA of BRL 23.5 million, a 200.2% increase from Q1 2023. Key highlights include:
- Soft launch of Zenvia Customer Cloud for select clients
- SaaS revenue grew 12.0% YoY to BRL 76.8 million
- CPaaS revenue increased 23.0% YoY to BRL 135.8 million
- Non-GAAP Adjusted Gross Margin decreased to 44.0% from 51.6% in Q1 2023
- Total active customers remained stable at 13,257
Zenvia reaffirmed its FY 2024 guidance, projecting revenues of BRL 930-970 million and Normalized EBITDA of BRL 120-140 million. The company also announced the hiring of a new Chief Revenue Officer to drive profitable growth and oversee the rollout of Zenvia Customer Cloud.
Zenvia, a leading CX platform in Latin America, announces the launch of its Generative AI Chatbot. This innovative solution simplifies chatbot development, enabling businesses to improve and automate customer service easily. Key features include user-friendly customization, efficient multi-channel integration, and the ability to match the chatbot's tone to the brand. Extensive development and testing have shown significant improvements in user engagement and satisfaction. The chatbot uses advanced natural language processing for accurate, contextually relevant answers, promising enhanced productivity and streamlined communication processes. Future enhancements will include real-time sentiment analysis and continuous learning capabilities.
Zenvia (NASDAQ: ZENV), a prominent cloud-based CX solution provider in Latin America, has filed its annual report on Form 20-F for the fiscal year ending December 31, 2023, with the SEC. The report is accessible on the company's investor relations website and the SEC's website. Shareholders can request a free hard copy of the audited consolidated financial statements by contacting the Investor Relations Department via email.
Zenvia (NASDAQ: ZENV) reported its Q4 2023 and FY 2023 results, with significant improvements in key financial metrics.
Q4 2023 revenue rose 24.1% YoY to BRL 217.0 million, driven by SaaS (16.1% YoY growth) and CPaaS (29.7% YoY growth). FY 2023 revenue increased 6.7% YoY to BRL 807.6 million. Non-GAAP Adjusted Gross Profit rose 19.2% YoY to BRL 122.2 million in Q4 2023, while Adjusted EBITDA was positive BRL 22.1 million, up from a negative BRL 52.4 million in Q4 2022. The company's CEO, Cassio Bobsin, highlighted strategic financial renegotiations and personal investments as important steps for future growth. CFO Shay Chor announced a new EBITDA guidance for 2024, forecasting a 70% YoY increase to between BRL 120 million and BRL 140 million.
Key metrics include a 3.1% decline in active customers to 12,929, a 14.4% increase in Gross Profit YoY to BRL 330.5 million, and a 75% reduction in losses for the period to BRL 60.8 million YoY.
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