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Pipedrive Launches Zendesk Integration to Enhance Salespeople’s Customer Communication
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Rhea-AI Summary
Pipedrive has launched a native integration with Zendesk (NYSE: ZEN), enhancing the customer service experience for sales teams. This integration allows seamless access to customer data, enabling faster resolution of queries. CPO Krishna Panicker highlighted Pipedrive's mission to transform CRM into a revenue platform, aiding small businesses in nurturing customer relationships and boosting revenue. Pipedrive now offers over 300 apps in its marketplace, with upcoming integrations across various software, improving efficiency and reporting for small businesses.
Positive
Launch of native integration with Zendesk enhances customer service capabilities.
Integration allows sales reps to access Pipedrive customer data seamlessly from Zendesk.
Pipedrive's platform supports small businesses with improved customer relationship management and revenue growth.
Currently offers over 300 apps, indicating strong growth in integration capabilities.
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NEW YORK--(BUSINESS WIRE)--
Pipedrive, the sales-first CRM and intelligent revenue management platform for small businesses, today launched a native integration with customer service software leader Zendesk (NYSE:ZEN). Using the new integration, sales reps can access their Pipedrive customer data from Zendesk and vice versa, promoting both a speedy resolution and a better sales workflow.
The integration between Zendesk and Pipedrive helps sales reps determine who to contact and when. Now users will be able to see all the information they need to quickly solve customer queries and enhance the customer experience. Krishna Panicker, Chief Product Officer (CPO) and long-term product visionary at Pipedrive said, “Pipedrive is on a mission to turn CRM into a revenue platform that connects all the tools that small businesses need for growth. Our goal is to support small businesses’ evolving needs, help them to get more qualified leads and close deals faster, nurture their customer relationships, and grow their revenue. The new integration between Pipedrive and Zendesk helps our users strengthen people-centric business approach and nurture meaningful and compelling connections with their customers and prospects.”
Today Pipedrive has more than 300 apps in the marketplace with more to come. Further integrations will span marketing, communications, leads, accounting and invoicing, process management, planning, and customer support application integrations with major leading software providers trusted by millions of users. Recently Pipedrive launched strategic integrations with major software, including Microsoft Teams, Zoom and Google Meet, QuickBooks, Xero, Trello, and Monday.com.
These native integrations allow CRM users a unified enterprise application experience without the need to move between tabs, tools, or windows. A wide functionality is accessible seamlessly within Pipedrive, helping revenue teams focus on learning and repeating their most effective processes and closing deals. The platform also provides SMBs with more timely, detailed, and accurate sales reporting and revenue projections.
About Pipedrive
Founded in 2010, Pipedrive is the sales-first CRM and intelligent revenue management platform for small businesses. Today, Pipedrive is used by revenue teams at more than 95,000 companies worldwide. Pipedrive is headquartered in New York and has offices across Europe and in the US. The company is backed by a majority holder Vista Equity Partners, and Bessemer Venture Partners, Insight Partners, Atomico, DTCP, and Rembrandt Venture Partners. Learn more at www.pipedrive.com.
