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Zendesk (symbol: ZEN) is a leading customer service software company that provides innovative support and sales products designed to enhance customer relationships. The company's core belief is that every great customer relationship begins with a conversation. Zendesk’s solutions aim to bring powerful and innovative customer experiences within reach for companies of all sizes and across various industries.
Serving over 170,000 customers globally and supporting more than 30 languages, Zendesk has a significant presence in the industry. The company's product suite includes advanced tools for customer support, sales, and workforce engagement management (WEM). A recent notable achievement is the acquisition of Klaus, an AI-powered quality management platform. This acquisition, announced on January 8, 2024, reflects Zendesk's commitment to leveraging AI to drive improvements in customer service. Klaus will enable Zendesk customers to deliver consistent, high-quality service across all channels, from human agents to digital bots.
Zendesk's Chief Technology Officer, Adrian McDermott, highlights that AI-powered quality assurance is essential in today's fast-paced customer service environment. By integrating Klaus' capabilities, Zendesk aims to help businesses identify and address gaps in their service operations, ensuring that both digital and human agents provide personalized and empathetic support.
Founded in Copenhagen, Denmark, Zendesk has grown to operate in over 20 countries, with a mission to simplify business complexities and foster meaningful connections between companies and their customers. The company's recent strategic moves, such as acquiring Tymeshift in June 2023 and now Klaus, underscore its dedication to expanding its WEM solutions and driving customer satisfaction through advanced technology.
Legion Partners Asset Management has publicly opposed the proposed merger between Momentive Global Inc. (MNTV) and Zendesk (ZEN). They criticize the Momentive Board's rejection of a
JANA Partners LLC has urged Zendesk's Board of Directors to halt the acquisition of Momentive (formerly SurveyMonkey). This letter reflects JANA's concerns regarding the strategic fit and financial implications of the deal. The demand comes as the proposed acquisition raises questions about potential impacts on shareholder value and company direction. JANA's communication highlights growing shareholder discontent over the acquisition strategy, emphasizing the need for immediate reconsideration.
Zendesk (NYSE:ZEN) has announced its participation in several investor conferences. CFO Shelagh Glaser and Head of Investor Relations Jason Tsai will present at the Credit Suisse Annual Technology Conference on November 30, 2021, at 5:40 p.m. ET. Tsai will also present virtually at the Wells Fargo TMT Summit the same day at 12:40 p.m. ET, followed by presentations at the UBS Tech Conference on December 7, 2021, at 8:00 a.m. ET, and the Barclays TMT Conference on December 8, 2021, at 12:05 p.m. ET. Webcasts will be available on Zendesk's investor website.
Zendesk reported strong financial results for Q3 2021, with revenue increasing by 32% year-over-year to $347.0 million. The company experienced a GAAP net loss of $54.4 million, translating to a loss per share of $0.45. However, non-GAAP metrics showed an operating income of $27.0 million and a net income of $21.7 million. Looking ahead, Zendesk anticipates revenue for Q4 to be between $366 - $372 million and a full-year forecast of $1.329 - $1.335 billion. These results come amidst planned expenses related to share-based compensation and acquisition-related costs.
Zendesk (NYSE: ZEN) will hold its 2021 Investor Day on November 18, 2021, at 9am ET in New York with limited in-person attendance. The event will also be live-streamed and available for replay on the Zendesk Investor Relations website. Executive presentations will occur, followed by a Q&A session. Interested participants should register by contacting ir@zendesk.com.
Zendesk began in 2007, revolutionizing customer service, connecting over 100,000 brands with millions of customers globally.
Exante Data has established an Advisory Board featuring prominent executives from technology firms, including Irina Novoselsky, Morten Primdahl, and Pascal Schaary. The company aims to enhance its capabilities in delivering alternative data insights to institutional investors. Founder & CEO Jens Nordvig emphasized the growth and future expansion plans, leveraging the advisors' expertise for product development and capital raising. The Advisory Board is expected to drive innovation in FinTech offerings and attract a broader client base.
Zendesk, Inc. (NYSE: ZEN) will release its third fiscal quarter financial results for the period ended September 30, 2021, after U.S. market close on October 28, 2021. A detailed shareholder letter will accompany the earnings release and be accessible on their Investor Relations website. The company will also conduct a live video webcast at 2:00 p.m. Pacific Time on the same day to discuss the results, with a replay available for 12 months.
New research by Zendesk (NYSE: ZEN) and Enterprise Strategy Group reveals that firms investing in customer experience (CX) are 10 times more resilient during the pandemic and three times more likely to grow their customer base. The study, surveying over 3,000 CX decision-makers, shows that Champions in CX maturity increased from 6% to 14% since 2020, with notable growth in North America. Companies that prioritize CX see improvements in customer satisfaction and revenue, highlighting the importance of investment and innovation in this area.
Zendesk reported Q2 2021 revenue of $318.2 million, reflecting a 29% increase year-over-year. The company faced a GAAP net loss of $58.4 million, equating to a $0.49 loss per share. Non-GAAP net income stood at $17.1 million, or $0.14 per share (basic). Guidance for Q3 2021 suggests revenue between $332 million and $337 million with expected GAAP losses between $(43) million and $(39) million. For the full year, revenue is projected between $1.310 billion and $1.318 billion.
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