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Zendesk (symbol: ZEN) is a leading customer service software company that provides innovative support and sales products designed to enhance customer relationships. The company's core belief is that every great customer relationship begins with a conversation. Zendesk’s solutions aim to bring powerful and innovative customer experiences within reach for companies of all sizes and across various industries.
Serving over 170,000 customers globally and supporting more than 30 languages, Zendesk has a significant presence in the industry. The company's product suite includes advanced tools for customer support, sales, and workforce engagement management (WEM). A recent notable achievement is the acquisition of Klaus, an AI-powered quality management platform. This acquisition, announced on January 8, 2024, reflects Zendesk's commitment to leveraging AI to drive improvements in customer service. Klaus will enable Zendesk customers to deliver consistent, high-quality service across all channels, from human agents to digital bots.
Zendesk's Chief Technology Officer, Adrian McDermott, highlights that AI-powered quality assurance is essential in today's fast-paced customer service environment. By integrating Klaus' capabilities, Zendesk aims to help businesses identify and address gaps in their service operations, ensuring that both digital and human agents provide personalized and empathetic support.
Founded in Copenhagen, Denmark, Zendesk has grown to operate in over 20 countries, with a mission to simplify business complexities and foster meaningful connections between companies and their customers. The company's recent strategic moves, such as acquiring Tymeshift in June 2023 and now Klaus, underscore its dedication to expanding its WEM solutions and driving customer satisfaction through advanced technology.
Zendesk, Inc. (NYSE: ZEN) is set to release its financial results for the second fiscal quarter ending June 30, 2021, after U.S. market close on July 29, 2021. Accompanying the earnings report, a detailed shareholder letter will be available on the Investor Relations website. A live video webcast discussing the results will take place at 2:00 p.m. PT (5:00 p.m. ET) the same day, with a replay available for 12 months. Founded in 2007, Zendesk has grown to support over 100,000 brands globally, facilitating billions of customer interactions.
Yext, Inc. (NYSE: YEXT) has announced new integrations with Zendesk, Inc. (NYSE: ZEN) to enhance customer support capabilities. The features include Help Center Search, which allows customers to find answers using Yext's AI search on Zendesk; Agent Workspace Search, enhancing agent efficiency; and Case Deflection, helping reduce ticket submissions. These improvements aim to streamline the resolution process and elevate customer satisfaction. Yext emphasizes the synergy between customer support and AI search, with both companies collaborating further to advance customer experiences.
Zendesk (NYSE:ZEN) announced its participation in four upcoming investor conferences. These include:
- William Blair 41st Annual Growth Stock Conference on June 1, 2021, at 2:40 p.m. CT.
- Cowen 49th Annual Technology, Media & Telecom Conference on June 2, 2021, at 2:30 p.m. ET.
- Stifel 2021 Virtual Cross Sector Insight Conference on June 8, 2021, at 3:20 p.m. ET.
- BofA Securities 2021 Global Technology Conference on June 10, 2021, at 12:45 p.m. ET.
Live webcasts will be available on Zendesk's investor website.
Zendesk reported Q1 2021 revenue of $298.0 million, reflecting a 26% increase year-over-year. However, the company faced a GAAP net loss of $49.0 million, equating to a loss per share of $0.42. Non-GAAP results show a net income of $21.4 million, with adjusted earnings per share of $0.18 (basic) and $0.17 (diluted). Zendesk also announced the appointment of Shelagh Glaser as CFO, effective May 28, 2021. Looking ahead, the company expects Q2 2021 revenue between $317 - 322 million and full-year revenue ranging from $1.298 - 1.318 billion.
ibex (NASDAQ: IBEX) announced a strategic integration with Zendesk (NYSE: ZEN), enhancing its Wave X technology platform. This collaboration aims to elevate customer experience through advanced digital solutions, reinforcing ibex's position as a leader in BPO 2.0.
Jim Ferrato, ibex's CIO, highlighted the importance of integrating sophisticated technologies to drive client growth. Wave X, developed by nearly 300 engineers, offers a range of solutions to improve customer interactions and outcomes, aligning with the firm’s goal to innovate in customer engagement.
Zendesk, Inc. (NYSE: ZEN) will release its financial results for the first fiscal quarter ended March 31, 2021 on April 29, 2021, post market close. Alongside the earnings report, a detailed shareholder letter will be available on its Investor Relations website. A live video webcast is scheduled for the same day at 2:00 p.m. PT to discuss the results, with a replay accessible for 12 months. Zendesk, founded in 2007, connects over 100,000 brands with customers through various communication channels, enhancing customer service experiences globally.
Zendesk, Inc. (NYSE: ZEN) announces several strategic leadership appointments to foster continued growth. Effective May 10, Alex Constantinople joins as Chief Marketing Officer, while Brandon Gayle and Steve Johnson join the Board of Directors as of March 31. Current CMO Jeff Titterton expands his role to Chief Operating Officer. Constantinople's experience in strategic marketing is expected to enhance Zendesk's brand identity and messaging, leveraging last year's revenue of $1 billion. The appointments aim to align the company’s mission with its growth trajectory as it transitions to a multi-billion dollar entity.
Zendesk (NYSE:ZEN) announced its participation in two investor conferences. Norman Gennaro and Marc Cabi will present at the JMP Securities Technology Conference on March 2, 2021, at 1:30 p.m. ET. On March 3, 2021, Elena Gomez and Marc Cabi will present at the Morgan Stanley Technology, Media and Telecom Conference at 12:30 p.m. ET. Both presentations will stream live on Zendesk’s investor website, with archived access available for six months. Zendesk is a leader in customer service software, supporting over 170,000 customers globally.
Zendesk reported a 23% year-over-year revenue increase, reaching $283.5 million for Q4 2020, and a 26% rise to $1.030 billion for the full year. GAAP net loss for Q4 was $70 million ($0.60 per share), with a non-GAAP net income of $13.1 million ($0.11 per share). For Q1 2021, Zendesk projects revenue between $291 - 296 million and a GAAP operating loss of $(48) - (44) million. The company also announced CFO Elena Gomez's upcoming departure, initiating a search for her successor.
Zendesk, Inc. (NYSE: ZEN) has announced the launch of its new comprehensive messaging solution, integrated within the Zendesk Suite. This offering promises to improve customer interactions by enabling seamless communication across various channels, including WhatsApp and social media. The messaging solution supports businesses with features like proactive notifications and direct transactions. With an increase in social messaging usage reported at 110%, Zendesk aims to enhance customer relationships through real-time, personalized support, emphasizing the need for modern, agile technology in customer service.
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