CLEAR Partners with Wellstar Health System to Launch Seamless and Secure Check-in Across Locations
CLEAR (NYSE: YOU) has partnered with Wellstar Health System to introduce a streamlined and secure patient check-in process. This initiative, now live at its first pilot location, will expand throughout 2024. The integration allows Wellstar patients to use CLEAR Verified technology to pre-verify their identity, speeding up on-site check-ins. Patients opting in will receive a text to check-in via CLEAR days before their appointment and complete the process with a selfie at the kiosk. Wellstar, the first health system to use this technology, aims to enhance efficiency and safety in patient experiences.
- Implementation of CLEAR's secure technology expected to enhance patient check-in efficiency.
- Pilot launch shows potential for broader rollout in the second half of 2024, suggesting scalability.
- Integration with Wellstar, a major healthcare system, may open doors for future partnerships.
- Patients can check-in ahead of time, potentially reducing wait times and administrative burden.
- Pilot project success uncertain until full rollout and operational data are available.
- Potential security concerns as technology involves sensitive patient data.
- Dependence on patient opt-in may limit immediate widespread adoption.
- Financial impact on CLEAR not disclosed; unclear if significant revenue increase.
Insights
Integrating CLEAR's biometric identity verification technology with Wellstar Health System represents a significant step forward in the use of advanced technology in healthcare. The ability for patients to check in using facial recognition streamlines the often cumbersome and time-consuming check-in process. This could potentially enhance patient satisfaction and operational efficiency by reducing wait times and administrative burdens on staff.
However, the success of this integration hinges on user adoption and the accuracy of the technology. While CLEAR has a track record in airport security, healthcare presents unique challenges, particularly concerning patient demographics and varying levels of tech literacy. Thus, training and support will be important to ensure a smooth rollout and ongoing success.
From a technology standpoint, the integration with Epic, a leading electronic health record system, is a strategic move. It allows for seamless data flow and minimizes the need for redundant data entry, which can mitigate errors and enhance data accuracy. Overall, the scalability of this solution could lead to widespread adoption across other healthcare systems, presenting a significant growth opportunity for CLEAR.
This partnership between CLEAR and Wellstar Health System offers potential market advantages for both entities. Wellstar gains a competitive edge by offering a unique, tech-forward patient experience, while CLEAR expands its footprint beyond its traditional airport security niche into healthcare, a sector that shows robust growth and a need for efficiency improvements.
The healthcare market is increasingly adopting digital solutions aimed at enhancing patient experience and the integration of biometric verification systems is in line with this trend. Moreover, the success of this pilot could pave the way for similar integrations with other health systems that use Epic, expanding CLEAR's market reach and possibly driving revenue growth. However, the initial success of the rollout will be important in building confidence among potential new clients.
Given the increasing emphasis on data security and privacy in healthcare, CLEAR's established reputation for secure identity verification may provide reassurance to both patients and healthcare providers. This initiative also aligns well with broader industry trends towards digital transformation and patient-centered care.
Wellstar patients will be able to use CLEAR to provide a streamlined consumer experience during their appointment check-in process
CLEAR has successfully integrated with Wellstar to enable patient registration and on-site check-in through CLEAR Verified. Wellstar co-developed the integration and is the first health system to utilize the CLEAR Verified technology application, which will become an out-of-the-box integration that CLEAR can easily implement for other healthcare partners who use Epic.
Wellstar patients who opt-in to use CLEAR's proven technology will enjoy a smooth on-site check-in by simply verifying their identity ahead of time. Wellstar patients will receive a text a few days before their scheduled appointment to check-in using CLEAR. On appointment day participating patients simply need to take a selfie at the Wellstar CLEAR Verified kiosk to check-in for their appointment.
"Identity is foundational to making patient experiences safer, easier, and more efficient in healthcare," said CLEAR CEO, Caryn Seidman Becker. "CLEAR's collaboration with Wellstar Health System will bring a streamlined and secure check-in experience for patients. With the launch of this new experience, CLEAR is one step closer in our effort to replace the clipboard in healthcare."
"Our patients' time is precious. Introducing CLEAR's proven secure technology will help make the check-in process even more efficient and safe," said Dr. Hank Capps, FAAFP, EVP and Chief Information and Digital Officer for Wellstar Health System, and President of Catalyst by Wellstar. "We are committed to building an ecosystem of care that includes technologies that have never been used in healthcare. When combined with compassionate care from Wellstar clinicians, we will deliver a truly world-class experience."
About CLEAR
CLEAR's mission is to create frictionless experiences. With more than 22 million members and a growing network of partners across the world, CLEAR's identity platform is transforming the way people live, work, and travel. Whether you are traveling, at the stadium, or on your phone, CLEAR connects you to the things that make you, you – making everyday experiences easier, more secure, and friction-free. CLEAR is committed to privacy done right. Members are always in control of their own information, and we never sell member data. For more information, visit clearme.com.
Forward-Looking Statements
This release may contain statements that constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Investors are cautioned that any and such forward-looking statements are not guarantees of future performance or results and involve risks and uncertainties, and that actual results, developments and events may differ materially from those in the forward-looking statements as a result of various factors, including those described in the Company's filings within the Securities and Exchange Commission, including the sections titled "Risk Factors" in our Annual Report on Form 10- K. The Company disclaims any obligation to update any forward-looking statements contained herein.
Epic is a registered trademark of Epic Systems Corporation.
Contact
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SOURCE CLEAR
FAQ
What is the new partnership between CLEAR and Wellstar Health System?
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