Surescripts, CLEAR Collaborate to Deliver Enhanced Trust, Speed and Security Across the Healthcare Ecosystem, Illustrated in New Case Study

Rhea-AI Summary

CLEAR (NYSE: YOU) and Surescripts have released a joint case study showcasing their collaboration to enhance healthcare identity security and provider access. The partnership has delivered significant improvements in identity verification:

- 2x higher verification success rate: Providers achieved 80% success rate with CLEAR vs 41% with legacy solution
- 40% faster process: Quick one-time setup with selfie verification
- 50% boost in provider onboarding completion

The collaboration focuses on implementing IAL2 compliance across Surescripts' network, utilizing CLEAR's biometric authentication and source corroboration. This partnership addresses growing security concerns, particularly notable as over 156 million Americans had their healthcare records compromised in 2024.

Positive

• Achieved 2x higher verification success rate (80% vs 41%)
• Reduced verification process time by 40%
• Increased provider onboarding completion by 50%
• Enhanced security through IAL2 compliance and biometric authentication

Negative

• None.

Insights

Cybersecurity Analyst

CLEAR's partnership with Surescripts demonstrates significant advancements in healthcare identity verification with concrete performance metrics that validate their technology's effectiveness. Replacing cumbersome knowledge-based authentication with biometric verification has yielded 2x higher verification success rates (80% versus 41%), a 40% faster process, and 50% higher onboarding completion rates.

This collaboration addresses a critical challenge in healthcare, particularly as the sector faces unprecedented cybersecurity threats. The article notes over 156 million Americans had their healthcare records compromised in 2024 - creating urgent demand for stronger security solutions that don't sacrifice usability.

CLEAR's Identity Assurance Level 2 (IAL2) compliance is particularly significant, as it meets rigorous NIST 800-63-3 standards while delivering improved user experience. The reusable digital identity aspect creates valuable network effects, allowing verified providers to maintain high security without repeated verification processes.

This case study represents important validation of CLEAR's enterprise business potential beyond its consumer-facing travel and venue security operations. By demonstrating effectiveness in healthcare - a highly regulated industry with stringent compliance requirements - CLEAR strengthens its position as a specialized identity provider capable of delivering solutions for complex security environments.

Healthcare Technology Consultant

This partnership addresses a fundamental friction point in healthcare operations - balancing rigorous security with provider efficiency. Surescripts' strategic enforcement of IAL2 compliance across its network demonstrates the healthcare industry's shift toward higher identity verification standards, with CLEAR providing the technological solution that makes this transition successful.

The demonstrated improvements are substantial: a 40% faster verification process combined with doubled success rates means providers gain faster access to critical clinical tools with less administrative burden. This efficiency gain directly supports Surescripts' core mission of enabling providers to focus on patient care rather than administrative hurdles.

What's particularly valuable is the scalability of this implementation. The case study specifically mentions future expansion potential for the verified digital identities across Surescripts' network, including clinical messaging and credential recovery. This indicates CLEAR's technology could become more deeply integrated into healthcare workflows.

The partnership timing is notable given 2024's record-setting healthcare data breaches. By implementing biometric authentication that significantly outperforms traditional knowledge-based verification methods, CLEAR demonstrates its ability to solve mission-critical problems for enterprise clients. This case study serves as powerful validation of CLEAR's technology effectiveness in addressing healthcare's unique security and compliance challenges.

With a focus on IAL2 compliance, CLEAR and Surescripts enhance provider access and advance healthcare identity security

ARLINGTON, Va. & NEW YORK--(BUSINESS WIRE)-- Surescripts®, the nation's leading health intelligence network, and CLEAR (NYSE: YOU), the secure identity platform, released a joint case study, Surescripts and CLEAR: Enhancing Provider Access & Security, highlighting how their collaboration is helping to raise the bar for identity security, compliance and provider access across the healthcare ecosystem while also delivering fast, secure, and scalable identity verification for Surescripts Network Alliance® participants.

Surescripts and CLEAR’s partnership is enhancing identity verification protections and bringing greater workflow efficiency for care providers, with immediate and impactful results. With CLEAR’s technology in place, Surescripts saw improvements that enabled more providers to successfully verify their identities and gain access to critical tools that allow them to spend less time on administrative tasks, and more time focused on providing safe, quality and less costly care for their patients.

Key Impacts:

• 2x higher verification success rate – By replacing a cumbersome verification process with CLEAR’s user-friendly, Identity Assurance Level 2 (IAL2)-compliant solution, providers achieved an 80% success rate with CLEAR vs. 41% with the legacy solution, a major improvement given IAL2’s rigorous requirements.
• 40% faster process – CLEAR replaces a lengthy, multistep process with a quick, one-time setup and instant verification with a selfie, unlocking faster activation compared to previous knowledge-based authentication.
• 50% boost in pull-through – More providers are completing onboarding and getting to work faster.

“With growing security risks, particularly around sensitive patient health information, Surescripts is continuously raising the bar for security across the network and is proud to partner with CLEAR to continue advancing this important work,” said Frank Harvey, Chief Executive Officer for Surescripts. “This collaboration has enabled stronger protection of sensitive health information, while significantly improving provider onboarding rates and accelerating access to critical clinical tools that enable care providers to focus instead on providing safe, quality care for their patients.”

To stay ahead of these risks, Surescripts made the strategic decision to enforce IAL2 compliance across its network. As part of this effort, Surescripts partnered with CLEAR to deliver a more modern, secure, and scalable identity verification experience, enforcing rigorous security standards while maintaining efficiency and usability for care providers.

“At CLEAR, we believe identity is foundational to trust, which is essential to healthcare,” said David Bardan, GM & Head of Healthcare at CLEAR. “Together with Surescripts, we’re proving that strong security, and a great user experience can go hand in hand. Once a provider completes IAL2 verification, they can reuse that trusted identity for future actions while maintaining the highest level of assurance. We’re proud to help raise the bar on identity standards and make it easier for providers to access the tools they need.”

The success of the program reflects a shared commitment to federal IAL2 standards—ensuring that only verified individuals can access sensitive data and services. Unlike alternative methods that rely on knowledge-based questions or device verification, CLEAR simplifies the identity verification process while also enhancing security through biometric authentication, source corroboration, and a reusable digital identity.

“Surescripts’ partnership with CLEAR reinforces our commitment to protecting patient information while delivering fast, reliable access to the right data at the right time for healthcare providers across our network,” said Judy Hatchett, Vice President and Chief Information Security Officer for Surescripts. “With CLEAR, we’re enhancing the security and efficiency of provider access, which is foundational to ensuring better, more informed care. And because this IAL2-compliant identity is reusable, it sets the stage for future use cases across our network, from clinical messaging to secure credential recovery.”

The CLEAR and Surescripts partnership was forged against the backdrop of a rapidly evolving threat landscape. In 2024, more than 156 million Americans had their healthcare records compromised, according to the U.S. Department of Health and Human Services—a record-setting number.

The case study is available here.

As part of their shared mission to modernize identity infrastructure in healthcare, David Bardan, GM & Head of Healthcare at CLEAR, and Frank Harvey, Chief Executive Officer for Surescripts will share more about the importance of IAL2 compliance, interoperability, and cybersecurity resilience in a rapidly evolving threat landscape during a panel at this year’s Health Evolution Summit on April 10, 2025.

Background:

CLEAR is a Full Service Identity Provider, certified by the Kantara Initiative, meeting NIST 800-63-3 IAL2 and AAL2 standards. CLEAR delivers this through a simplified process that requires just one strong ID and backend source corroboration—eliminating friction while maintaining high assurance. The platform also benefits from CLEAR’s 15+ years of experience operating in regulated environments like airports, and its commitment to privacy done right.

About CLEAR

CLEAR's mission is to strengthen security and create frictionless experiences. With over 30 million Members and a growing network of partners across the world, CLEAR's identity platform is transforming the way people live, work, and travel. Whether you are traveling, at the stadium, or on your phone, CLEAR connects you to the things that make you, you – making everyday experiences easier, more secure, and friction-free. CLEAR is committed to privacy done right. Members are always in control of their own information, and we never sell Member data. For more information, visit clearme.com.

About Surescripts

Our purpose is to serve the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. At Surescripts, we bring healthcare together to inform and accelerate decisions, helping keep patient care on track. With the Surescripts Network Alliance®, we’re empowering the healthcare ecosystem with intelligence and interoperability for smarter, faster prescribing, prior authorization, treatment, care management and more. Visit us at surescripts.com and follow us on LinkedIn.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250408583545/en/

Media Contacts:

Surescripts

Kate Giaquinto

(571) 290-6859

Kate.Giaquinto@surescripts.com

CLEAR

media@clearme.com

Source: Surescripts

FAQ

What improvements has CLEAR (YOU) brought to Surescripts' identity verification system?

CLEAR doubled the verification success rate to 80%, made the process 40% faster, and increased provider onboarding completion by 50% through simplified biometric authentication.

How does CLEAR's (YOU) partnership with Surescripts address healthcare security concerns?

The partnership implements IAL2 compliance standards using biometric authentication and source corroboration, protecting against healthcare data breaches that affected 156 million Americans in 2024.

What are the key benefits of CLEAR's (YOU) identity verification solution for healthcare providers?

Providers benefit from a streamlined one-time setup with selfie verification, faster activation compared to knowledge-based authentication, and reusable digital identity for future actions.

When will CLEAR (YOU) and Surescripts present their partnership findings?

They will present at the Health Evolution Summit on April 10, 2025, discussing IAL2 compliance, interoperability, and cybersecurity resilience.