Yext Fall '20 Release Now Available for Early Access

Rhea-AI Summary

Yext, Inc. (NYSE: YEXT) announced the Fall '20 Release, now available for early access, enhancing its Search Experience Cloud platform. Key features include new implementation options for Yext Answers, allowing businesses to embed search functionalities on their websites or use an overlay option. The Yext Knowledge Graph now offers custom sections for organizing business information, and businesses can view customer suggestions from Bing to improve accuracy in listings. These updates aim to help businesses efficiently respond to customer inquiries in an ever-evolving digital landscape.

Positive

• Introduction of new implementation options for Yext Answers enhances usability.
• Custom sections in the Yext Knowledge Graph enable better organization of business information.
• Integration of Bing suggestions allows businesses to address inaccuracies in their listings.

Negative

• None.

NEW YORK, Oct. 29, 2020 /PRNewswire/ -- Yext, Inc. (NYSE: YEXT), the Search Experience Cloud company, today announced the availability of its Fall '20 Release for early access.

The release introduces several enhancements to the Yext platform, including additional options for implementing Yext Answers (the company's revolutionary site search product), organizing information in the Yext Knowledge Graph (a brain-like database of structured facts about a business), and viewing customer suggestions to business facts from Bing.

"One thing we've seen over the course of this year is that digital is a business's most important asset, especially as their customers have new and different questions every day," said Marc Ferrentino, Chief Strategy Officer of Yext. "The features in our Fall '20 Release further enable businesses to be fast and flexible in this environment and deliver the official answers customers are looking for when they need them."

The Fall '20 Release includes the following features:

• New implementation options: Businesses leveraging Yext Answers can already embed the search bar directly on their website. Now, with a new overlay option, brands can also choose to add a prompt button to the corner of their website that expands into an Answers experience when clicked. Additionally, a new plugin allows WordPress users to seamlessly integrate Answers on their websites built on the WordPress platform.
• Custom sections: When organizing information in the Yext Knowledge Graph, brands can now reorder and group the fields on entities based on their preferences. This includes, for example, having a venue name appear before the date and time of an event, or uniting venue name, address, latitude, and longitude fields under one location-themed group.
• Bing Suggestions: Consumers are often a brand's eyes and ears on the ground, pointing out any inaccuracies about their digital information like hours of operation or addresses in online listings. Now, alongside consumer-suggested edits from Google and Facebook, businesses can also see and act on suggestions from Bing in the Yext platform if they are located in the United States.

Visit the Fall '20 Release Notes for more information.

About Yext
The ultimate source for official answers about a business online should be the business itself. However, when consumers ask questions on company websites, too often they are left in the dark with wrong answers. Yext (NYSE: YEXT), the Search Experience Cloud, solves this problem by organizing a business's facts so it can provide official answers to consumer questions — wherever people search. Starting with the company website, then extending across search engines and voice assistants, businesses around the world, like T-Mobile, Jaguar Land Rover, BBVA USA, and Kiehl's — as well as organizations like the U.S. State Department and World Health Organization — trust Yext to radically improve the search experience on their websites and across the entire search ecosystem.

Yext's mission is to help businesses and organizations around the world deliver official answers everywhere people search. Yext has been named a Best Place to Work by Fortune and Great Place to Work®, as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Amsterdam, Berlin, Chicago, Dallas, Geneva, London, Miami, Milan, Paris, San Francisco, Shanghai, Tokyo, and the Washington, D.C. area — and work-from-home offices all around the world.

CONTACT: Amanda Kontor, pr@yext.com

 

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SOURCE Yext, Inc.

FAQ

What new features were introduced in Yext's Fall '20 Release?

The Fall '20 Release introduced new implementation options for Yext Answers, custom sections for the Yext Knowledge Graph, and the ability to view customer suggestions from Bing.

How does Yext's latest update improve customer experience?

The update enhances customer experience by providing businesses with better tools to answer queries and improve accuracy in their digital presence.

When was the Fall '20 Release for Yext announced?

The Fall '20 Release was announced on October 29, 2020.

Where can I find more information about Yext's Fall '20 Release?

More information can be found in the Fall '20 Release Notes available on Yext's website.