Qualtrics Announces First Quarter 2023 Financial Results
Qualtrics (NASDAQ: XM) reported Q1 2023 total revenue of $409.8 million, reflecting a 22% increase year over year, with subscription revenue at $339.8 million up 21%. The company's remaining performance obligations rose to $2,135.1 million, a 21% increase year over year, while the next 12 months' obligations reached $1,206.0 million, up 17%. Despite a q/q improvement, the operating loss was $(253.8) million, down from $(290.5) million. Non-GAAP operating income stood at $21.6 million, a notable recovery from $4.1 million a year prior. However, the net loss was $(259.0) million, or $(0.43) per share, better than $(292.3) million or $(0.51) a year ago. The firm has a strong cash position with $806.7 million in cash and equivalents.
- Total revenue of $409.8 million, up 22% year over year.
- Subscription revenue increased to $339.8 million, up 21% year over year.
- Non-GAAP operating income improved to $21.6 million from $4.1 million year over year.
- Remaining performance obligations totaled $2,135.1 million, up 21% year over year.
- Operating loss was $(253.8) million, despite improvement from $(290.5) million.
- Net loss was $(259.0) million or $(0.43) per share, although less than the previous year's loss.
-
Q1 2023 total revenue of
, up$409.8M 22% year over year -
Q1 2023 subscription revenue of
$339.8M , up21% year over year -
Total remaining performance obligations1 of
, up$2,135.1M 21% year over year -
Next 12 months remaining performance obligations of
, up$1,206.0M 17% year over year
First Quarter 2023 Financial Highlights:
-
Revenue: Total revenue for the first quarter was
, up from$409.8 million one year ago, an increase of$335.6 million 22% year over year. Subscription revenue for the first quarter was , up from$339.8 million one year ago, an increase of$280.8 million 21% year over year. -
Operating Income (Loss) and Margin: First quarter operating loss was
, compared to$(253.8) million one year ago. Non-GAAP operating income (see discussion of non-GAAP operating income and margin measures below) was$(290.5) million , compared to non-GAAP operating income of$21.6 million one year ago. For the first quarter, GAAP operating margin was (62)% and non-GAAP operating margin was$4.1 million 5% , compared to GAAP operating margin of (87)% and non-GAAP operating margin of1% one year ago. -
Net Income (Loss) and Net Income (Loss) Per Share: First quarter net loss was
, or$(259.0) million per share, compared to$(0.43) , or$(292.3) million per share in the first quarter of fiscal year 2022. Non-GAAP net income (see discussion of the non-GAAP net income measure below) for the first quarter was$(0.51) , or$14.3 million per share, compared to non-GAAP net income of$0.02 , or$3.4 million per share in the first quarter of fiscal year 2022.$0.01 -
Cash and Cash Equivalents: Total cash and cash equivalents as of
March 31, 2023 was .$806.7 million
Confirming Status of Definitive Merger Agreement
In
Q1 Business Highlights
-
Formed new relationships and expanded with global organizations including DISH, LinkedIn, Banco Compartamos, Lumen Technologies, ISS Worldwide, State Employees’
Credit Union , Dairy Queen and PayPal. -
Launched 18 new products and major features, including:
- A set of purpose-built applications for the frontline—every physical or digital intersection between a customer and a company—including Customer Journey Optimizer and Digital Experience Analytics
- Real-time Brand Intelligence and Research Hub, innovations that leverage the power of Qualtrics’ advanced AI to provide 24/7 insights on how marketing activations are driving customer acquisition and engagement.
-
Expanded partnerships with Twilio, Five9 and Merkle to bring
Qualtrics experience data and operational data together and extend the power of the XM Platform to drive critical business decisions. -
Hosted X4, the Experience Management Summit, gathering in
Salt Lake City more than 10,000 attendees from 52 countries—with 120+ breakout sessions, more than 64 hours of streaming content and business and celebrity speakers including Delta CEOEd Bastian ,Martha Stewart andMalala Yousafzai .
1 Remaining performance obligations represent all contracted future revenue that has not yet been recognized, including both deferred revenue and non-cancelable contracted amounts that will be invoiced and recognized as revenue in future periods.
Conference Call and Financial Outlook
About
Forward-Looking Statements
This press release contains express and implied “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding our financial outlook for the full year 2023. In some cases, you can identify forward-looking statements by terms such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “project,” “will,” “would,” “should,” “could,” “can,” “predict,” “potential,” “target,” “explore,” “continue,” or the negative of these terms, and similar expressions intended to identify forward-looking statements. By their nature, these statements are subject to numerous uncertainties and risks, including factors beyond our control, that could cause actual results, performance, or achievement to differ materially and adversely from those anticipated or implied in the statements, including: the ability of the parties to consummate the Merger in a timely manner or at all; the satisfaction (or waiver) of the closing conditions to the consummation of the Merger; potential delays in consummating the Merger; the ability of
Non-GAAP Financial Measures
To supplement our financial results, which are prepared and presented in accordance with US GAAP (“GAAP”), we use certain non-GAAP financial measures, as described below, to understand and evaluate our core operating performance. These non-GAAP financial measures, which may be different than similarly-titled measures used by other companies, are presented to enhance investors’ overall understanding of our financial performance and should not be considered a substitute for, or superior to, the financial information prepared and presented in accordance with GAAP.
We believe that these non-GAAP financial measures provide useful information about our financial performance, enhance the overall understanding of our past performance and future prospects, and allow for greater transparency with respect to important metrics used by our management for financial and operational decision-making. We are presenting these non-GAAP measures to assist investors in seeing our financial performance using a management view, and because we believe that these measures provide an additional tool for investors to use in comparing our core financial performance over multiple periods with other companies in our industry. You should consider non-GAAP results alongside other financial performance measures and results presented in accordance with GAAP. In addition, in evaluating non-GAAP results, you should be aware that in the future we will incur expenses such as those that are the subject of adjustments in deriving non-GAAP results and you should not infer from our non-GAAP results that our future results will not be affected by these expenses or any unusual or non-recurring items.
Non-GAAP gross profit, non-GAAP gross margin, non-GAAP operating income, non-GAAP operating margin, non-GAAP net income, non-GAAP net income per share, free cash flow, free cash flow margin: We define these non-GAAP financial measures as the respective GAAP measures, excluding equity and cash settled stock-based compensation expenses, including employer payroll tax on employee stock transactions, amortization of acquired intangible assets, expenses related to the pending Merger transaction, restructuring expenses, acquisition related costs, changes in the fair value of our distribution liability for our tax sharing agreement with SAP, and the tax impact of the non-GAAP adjustments, as applicable.
We revised our non-GAAP definitions during the current quarter to exclude expenses related to the pending Merger transaction and restructuring expenses. These expenses are believed to be non-recurring and contain factors that are beyond our control and do not correlate with the core operation of our business. The revisions to these definitions had no impact on our reported non-GAAP financial measures for periods prior to the three months ended
When evaluating the performance of our business and making operating plans, we do not consider the items excluded from our non-GAAP definitions (for example, when considering the impact of equity award grants, we place a greater emphasis on overall stockholder dilution rather than the accounting charges associated with such grants). We believe it is useful to exclude these items in order to better understand the long-term performance of our core business and to facilitate comparison of our results to those of peer companies and over multiple periods.
Consolidated Balance Sheets (Unaudited, in thousands, except number of shares and par value) |
|||||||
|
As of |
|
As of
|
||||
Assets |
|
|
|
||||
Current assets: |
|
|
|
||||
Cash and cash equivalents |
$ |
806,718 |
|
|
$ |
719,892 |
|
Accounts receivable, net of allowances |
|
384,501 |
|
|
|
537,037 |
|
Deferred contract acquisition costs, net |
|
88,056 |
|
|
|
81,130 |
|
Prepaid expenses and other current assets |
|
78,015 |
|
|
|
68,224 |
|
Total current assets |
|
1,357,290 |
|
|
|
1,406,283 |
|
Non-current assets: |
|
|
|
||||
Property and equipment, net |
|
223,328 |
|
|
|
215,645 |
|
Right-of-use assets from operating leases |
|
213,616 |
|
|
|
216,514 |
|
|
|
1,117,915 |
|
|
|
1,117,915 |
|
Other intangible assets, net |
|
199,734 |
|
|
|
210,415 |
|
Deferred contract acquisition costs, net of current portion |
|
189,578 |
|
|
|
183,741 |
|
Deferred tax assets |
|
9,318 |
|
|
|
9,625 |
|
Other assets |
|
36,872 |
|
|
|
35,713 |
|
Total assets |
$ |
3,347,651 |
|
|
$ |
3,395,851 |
|
|
|
|
|
||||
Liabilities and equity |
|
|
|
||||
Current liabilities: |
|
|
|
||||
Lease liabilities |
$ |
17,564 |
|
|
$ |
17,081 |
|
Accounts payable |
|
129,579 |
|
|
|
142,293 |
|
Accrued liabilities |
|
130,383 |
|
|
|
155,291 |
|
Liability-classified, stock-based awards |
|
510 |
|
|
|
1,053 |
|
Deferred revenue |
|
848,445 |
|
|
|
858,186 |
|
Total current liabilities |
|
1,126,481 |
|
|
|
1,173,904 |
|
Non-current liabilities: |
|
|
|
||||
Lease liabilities, net of current portion |
|
259,855 |
|
|
|
261,097 |
|
Deferred revenue, net of current portion |
|
14,387 |
|
|
|
16,717 |
|
Deferred tax liabilities |
|
11,228 |
|
|
|
12,447 |
|
Other liabilities |
|
35,884 |
|
|
|
27,666 |
|
Total liabilities |
$ |
1,447,835 |
|
|
$ |
1,491,831 |
|
Commitments and contingencies |
|
|
|
||||
Equity |
|
|
|
||||
Preferred stock, par value |
|
— |
|
|
|
— |
|
Class A common stock, par value |
|
18 |
|
|
|
17 |
|
Class B common stock, par value |
|
42 |
|
|
|
42 |
|
Additional paid-in capital |
|
5,682,305 |
|
|
|
5,428,297 |
|
Accumulated other comprehensive loss |
|
(4,194 |
) |
|
|
(4,945 |
) |
Accumulated deficit |
|
(3,778,355 |
) |
|
|
(3,519,391 |
) |
Total equity |
|
1,899,816 |
|
|
|
1,904,020 |
|
Total liabilities and equity |
$ |
3,347,651 |
|
|
$ |
3,395,851 |
|
Consolidated Statements of Operations (Unaudited, in thousands, except share and per share data) |
|||||||
|
Three Months Ended |
||||||
|
2023 |
|
2022 |
||||
Revenue: |
|
|
|
||||
Subscription |
$ |
339,803 |
|
|
$ |
280,808 |
|
Professional services and other |
|
69,967 |
|
|
|
54,839 |
|
Total revenue |
|
409,770 |
|
|
|
335,647 |
|
Cost of revenue: |
|
|
|
||||
Subscription |
|
54,671 |
|
|
|
44,774 |
|
Professional services and other |
|
68,511 |
|
|
|
54,493 |
|
Total cost of revenue |
|
123,182 |
|
|
|
99,267 |
|
Gross profit |
|
286,588 |
|
|
|
236,380 |
|
Operating expenses: |
|
|
|
||||
Research and development |
|
108,975 |
|
|
|
105,999 |
|
Sales and marketing |
|
252,772 |
|
|
|
218,330 |
|
General and administrative |
|
178,672 |
|
|
|
202,589 |
|
Total operating expenses |
|
540,419 |
|
|
|
526,918 |
|
Operating loss |
|
(253,831 |
) |
|
|
(290,538 |
) |
Other non-operating income, net |
|
1,655 |
|
|
|
674 |
|
Loss before income taxes |
|
(252,176 |
) |
|
|
(289,864 |
) |
Provision for income taxes |
|
6,788 |
|
|
|
2,461 |
|
Net loss |
$ |
(258,964 |
) |
|
$ |
(292,325 |
) |
|
|
|
|
||||
Net loss per share attributable to common stockholders, basic and diluted |
$ |
(0.43 |
) |
|
$ |
(0.51 |
) |
Weighted-average Class A and Class B shares used in computing net loss per share attributable to common stockholders, basic and diluted |
|
599,314,127 |
|
|
|
575,700,568 |
|
Cost of revenue and operating expenses includes: | |||||
Stock-based compensation expense(a) as follows: |
|||||
|
Three Months Ended |
||||
in thousands |
2023 |
|
2022 |
||
Cost of subscription revenue |
$ |
5,063 |
|
$ |
4,544 |
Cost of professional services and other revenue |
|
8,593 |
|
|
8,066 |
Research and development |
|
40,646 |
|
|
41,275 |
Sales and marketing |
|
52,196 |
|
|
49,053 |
General and administrative |
|
125,472 |
|
|
165,323 |
Total stock-based compensation expense, including cash settled(a) |
$ |
231,970 |
|
$ |
268,261 |
________________
(a) During the three months ended
Amortization of acquired intangible assets as follows: |
|||||
|
Three Months Ended |
||||
in thousands |
2023 |
|
2022 |
||
Cost of revenue |
$ |
7,358 |
|
$ |
7,572 |
Sales and marketing |
|
5,531 |
|
|
5,527 |
General and administrative |
|
42 |
|
|
318 |
Total amortization of acquired intangible assets |
$ |
12,931 |
|
$ |
13,417 |
Consolidated Statements of Cash Flows (Unaudited, in thousands) |
|||||||
|
Three Months Ended |
||||||
|
2023 |
|
2022 |
||||
Cash flows from operating activities |
|
|
|
||||
Net loss |
$ |
(258,964 |
) |
|
$ |
(292,325 |
) |
Adjustments to reconcile net loss to net cash provided by operating activities |
|
|
|
||||
Depreciation and amortization |
|
26,368 |
|
|
|
23,355 |
|
Gain on disposal of property and equipment |
|
(25 |
) |
|
|
(17 |
) |
Change in fair value of distribution liability for tax sharing agreement |
|
5,432 |
|
|
|
(1,500 |
) |
Reduction of right-of-use assets from operating leases |
|
6,626 |
|
|
|
7,501 |
|
Stock-based compensation expense, including cash settled |
|
231,970 |
|
|
|
268,261 |
|
Amortization of deferred contract acquisition costs |
|
22,439 |
|
|
|
15,812 |
|
Deferred income taxes |
|
(971 |
) |
|
|
(227 |
) |
Changes in assets and liabilities, excluding the effect of business combinations: |
|
|
|
||||
Accounts receivable, net of allowances |
|
152,267 |
|
|
|
95,414 |
|
Prepaid expenses and other current assets |
|
(9,752 |
) |
|
|
(7,259 |
) |
Deferred contract acquisitions costs |
|
(34,716 |
) |
|
|
(26,809 |
) |
Other assets |
|
(1,149 |
) |
|
|
(1,033 |
) |
Lease liabilities |
|
(4,598 |
) |
|
|
(3,723 |
) |
Accounts payable |
|
5,540 |
|
|
|
(13,472 |
) |
Accrued liabilities |
|
(25,318 |
) |
|
|
(40,146 |
) |
Deferred revenue |
|
(12,543 |
) |
|
|
1,969 |
|
Other liabilities |
|
2,667 |
|
|
|
(16 |
) |
Settlement of stock-based payments liabilities |
|
(994 |
) |
|
|
(2,682 |
) |
Net cash flows provided by operating activities |
|
104,279 |
|
|
|
23,103 |
|
|
|
|
|
||||
Cash flows from investing activities |
|
|
|
||||
Purchases of property and equipment |
|
(21,811 |
) |
|
|
(13,173 |
) |
Cash paid for intangible assets |
|
(2,050 |
) |
|
|
— |
|
Net cash flows used in investing activities |
|
(23,861 |
) |
|
|
(13,173 |
) |
|
|
|
|
||||
Cash flows from financing activities |
|
|
|
||||
Payments of tax sharing liabilities to SAP |
|
(12,119 |
) |
|
|
— |
|
Payments for taxes related to net share settlement of equity awards |
|
(2,849 |
) |
|
|
(208,920 |
) |
Issuance of common stock of Employee Stock Purchase Plan |
|
19,965 |
|
|
|
20,380 |
|
Proceeds from exercise of stock options |
|
866 |
|
|
|
614 |
|
Net cash flows provided by (used in) financing activities |
|
5,863 |
|
|
|
(187,926 |
) |
|
|
|
|
||||
Effect of changes in exchange rates on cash and cash equivalents |
|
545 |
|
|
|
(67 |
) |
Net increase (decrease) in cash and cash equivalents |
|
86,826 |
|
|
|
(178,063 |
) |
Cash and cash equivalents as of 1 January |
|
719,892 |
|
|
|
1,014,511 |
|
Cash and cash equivalents as of 31 March |
$ |
806,718 |
|
|
$ |
836,448 |
|
Reconciliation of GAAP to Non-GAAP Measures (Unaudited, in thousands) |
|||||||
Non-GAAP Gross Profit and Margin |
|||||||
|
Three Months Ended |
||||||
|
2023 |
|
2022 |
||||
|
(In thousands) |
||||||
GAAP gross profit |
$ |
286,588 |
|
|
$ |
236,380 |
|
Add: Stock-based compensation expense, including cash settled and employer payroll tax on employee stock transactions(1)(2) |
|
14,247 |
|
|
|
13,357 |
|
Add: Amortization of acquired intangible assets |
|
7,358 |
|
|
|
7,572 |
|
Add: Restructuring expenses |
|
204 |
|
|
|
— |
|
Non-GAAP gross profit |
$ |
308,397 |
|
|
$ |
257,309 |
|
Non-GAAP gross margin |
|
75 |
% |
|
|
77 |
% |
We calculate non-GAAP gross profit as GAAP gross profit excluding equity and cash settled stock-based compensation expense allocated to cost of revenue, including employer payroll tax on employee stock transactions, amortization of acquired intangible assets allocated to cost of revenue and restructuring expenses. Non-GAAP gross margin is calculated as non-GAAP gross profit divided by total revenue.
Non-GAAP Operating Income and Margin |
|||||||
|
Three Months Ended |
||||||
|
2023 |
|
2022 |
||||
|
(In thousands) |
||||||
GAAP operating loss |
$ |
(253,831 |
) |
|
$ |
(290,538 |
) |
Add: Stock-based compensation expense, including cash settled and employer payroll tax on employee stock transactions(1)(2) |
|
238,704 |
|
|
|
280,333 |
|
Add: Amortization of acquired intangible assets |
|
12,931 |
|
|
|
13,417 |
|
Add: Expenses related to pending Merger transaction |
|
16,285 |
|
|
|
— |
|
Add: Restructuring expenses |
|
7,521 |
|
|
|
— |
|
Add: Acquisition related costs |
|
21 |
|
|
|
839 |
|
Non-GAAP operating income |
$ |
21,631 |
|
|
$ |
4,051 |
|
Non-GAAP operating margin |
|
5 |
% |
|
|
1 |
% |
We calculate non-GAAP operating income as GAAP operating loss excluding equity and cash settled stock-based compensation expense, including employer payroll tax on employee stock transactions, amortization of acquired intangible assets, expenses incurred by the Company related to the pending Merger transaction, restructuring expenses and acquisition related costs. Non-GAAP operating margin is calculated as non-GAAP operating loss divided by total revenue.
Non-GAAP Net Income and Non-GAAP Net Income Per Share |
|||||||
|
Three Months Ended |
||||||
|
2023 |
|
2022 |
||||
|
(In thousands, except share and per
|
||||||
GAAP net loss |
$ |
(258,964 |
) |
|
$ |
(292,325 |
) |
Add: Stock-based compensation expense, including cash settled and employer payroll tax on employee stock transactions(1)(2) |
|
238,704 |
|
|
|
280,333 |
|
Add: Amortization of acquired intangible assets |
|
12,931 |
|
|
|
13,417 |
|
Add: Expenses related to pending Merger transaction |
|
16,285 |
|
|
|
— |
|
Add: Restructuring expenses |
|
7,521 |
|
|
|
— |
|
Add: Acquisition related costs |
|
21 |
|
|
|
839 |
|
Add (less): Change in fair value of distribution liability for tax sharing agreement |
|
5,432 |
|
|
|
(1,500 |
) |
(Less) add: Tax impact of the non-GAAP adjustments |
|
(7,631 |
) |
|
|
2,685 |
|
Non-GAAP net income |
$ |
14,299 |
|
|
$ |
3,449 |
|
|
|
|
|
||||
Weighted-average Class A and Class B shares used in computing non-GAAP net income per share attributable to common stockholders, basic |
|
599,314,127 |
|
|
|
575,700,568 |
|
Non-GAAP net income per share attributable to common stockholders, basic |
$ |
0.02 |
|
|
$ |
0.01 |
|
|
|
|
|
||||
Weighted-average Class A and Class B shares used in computing non-GAAP net income per share attributable to common stockholders, diluted |
|
599,552,141 |
|
|
|
576,606,156 |
|
Non-GAAP net income per share attributable to common stockholders, diluted |
$ |
0.02 |
|
|
$ |
0.01 |
|
We calculate non-GAAP net income as GAAP net loss excluding equity and cash settled stock-based compensation expense, including employer payroll tax on employee stock transactions, amortization of acquired intangible assets, expenses incurred by the Company related to the pending Merger transaction, restructuring expenses, acquisition related costs, changes in the fair value of our distribution liability for our tax sharing agreement with SAP and the tax impact of the non-GAAP adjustments. Non-GAAP net income per share is calculated as non-GAAP net income divided by the weighted-average Class A and Class B shares attributable to common stockholders.
Free Cash Flow and Margin |
||||||
|
Three Months Ended |
|||||
|
2023 |
|
2022 |
|||
|
(In thousands) |
|||||
Net cash provided by operating activities |
104,279 |
|
|
$ |
23,103 |
|
Less: Capital expenditures |
(21,811 |
) |
|
|
(13,173 |
) |
Free cash flow |
82,468 |
|
|
|
9,930 |
|
Free cash flow margin |
20 |
% |
|
|
3 |
% |
We calculate free cash flow as net cash provided by operating activities less capital expenditures. Free cash flow margin is calculated as free cash flow divided by total revenue. We incurred cash outflows in connection with the settlement of liability-classified, stock-based awards in accordance with SAP’s employee equity compensation programs. Our free cash flow for the three months ended
________________
(1) Our stock-based compensation expense reflects the recognition of both equity-classified awards and liability-classified awards. Liability-classified awards are settled in cash in accordance with SAP’s employee equity compensation programs. Liability-classified awards are recorded according to mark-to-market accounting. On
(2) During the three months ended
View source version on businesswire.com: https://www.businesswire.com/news/home/20230420005777/en/
Investor Relations:
Head of Investor Relations
investors@qualtrics.com
Public Relations:
Chief Communications Officer
press@qualtrics.com
Source:
FAQ
What were Qualtrics' Q1 2023 revenue results?
How did Qualtrics' subscription revenue perform in Q1 2023?
What is the status of Qualtrics' merger with Silver Lake Partners?
What are Qualtrics' remaining performance obligations for Q1 2023?