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Qualtrics, symbol XM, is a rapidly growing software-as-a-service company best known as the provider of the world’s leading insight platform. Over 8,000 enterprises globally, including half of the Fortune 100 and 99 of the top 100 business schools, rely on Qualtrics technology to capture valuable insights from customers, employees, and the market all in one place. These insights enable businesses to make informed, data-driven decisions.
Qualtrics offers a comprehensive suite to collect, analyze, and act on feedback, facilitating various applications such as customer satisfaction, employee engagement, 360-degree reviews, brand management, market research, and product concepts. The company’s clientele spans global enterprises, academic institutions, and government agencies.
Recent achievements include a partnership with Oculi Data to offer national benchmarking and reporting on nursing care metrics. This collaboration aims to enhance patient and nurse satisfaction by providing healthcare organizations with detailed data to support their Magnet Journey® and other quality improvement initiatives. The integration of Qualtrics’ patient and nurse satisfaction data with Oculi Data’s clinical metrics allows for a holistic approach to nursing excellence.
Qualtrics is also renowned for its flagship event, X4: The Experience Management Summit, which will return to Salt Lake City in May 2024. This event gathers over 10,000 professionals from various industries to discuss the latest trends and AI-powered innovations in experience management. Attendees have the opportunity to learn from industry leaders and gain insights into how experience management can make businesses more human.
Financially, Qualtrics is solid, backed by a vast universe of experience data forming the largest database of human sentiment in the world. The company operates from its co-headquarters in Provo, Utah, and Seattle, with 28 offices globally. The advanced AI technologies employed by Qualtrics help organizations listen, understand, and act on customer and employee feedback efficiently, ensuring secure data collection and analysis through HITRUST certification and FEDRAMP compliance.
New research from Qualtrics (NASDAQ: XM) reveals that 54% of US employees would accept a pay cut for better company values. Additionally, 56% would avoid companies misaligned with their values. Employees prioritize discussions on well-being (44%), wages (35%), and worker rights (33%) over divisive political issues. Only 15% want their companies to speak out less on social and environmental matters. The research also indicates employees feel their employer is more responsible for their health and safety compared to family or government.
Qualtrics has been selected by Shiseido Group to implement its EmployeeXM™ platform for enhancing employee wellbeing and productivity. This initiative will support Shiseido’s transition to diverse work styles for its 46,000 global employees. The platform will help identify key issues affecting employee experience and enable swift action to attract and retain talent. This alignment with Shiseido's First, One, Connected and Unified Shiseido (FOCUS) program aims to standardize employee experience globally while utilizing existing HRIS systems for operational efficiency.
Qualtrics’ Delighted survey reveals that 63% of startup leaders report business decline due to the pandemic. A mere 32% anticipate significant hiring growth, with 12% pausing or downsizing. Startup founders rank fundraising challenges as their top concern, with 88% worried about current conditions. Despite pressures, many plan to raise salaries (49%) and bonuses (43%), while 25% will hire remotely in lower-cost markets. Inflation concerns loom as 79% plan to raise prices. IPO aspirations are low, with only 3.2% planning for one, while M&A is the preferred exit strategy for 32%.
Qualtrics (NASDAQ: XM) has launched Community Pulse, a new technology solution designed for local and state governments to improve resident engagement and feedback. This tool helps governments gauge trust, satisfaction, and quality of life among constituents through a structured 27-item questionnaire. Notable partnerships include Kent County, Mich., and the City of Kitchener, Ontario, reflecting the solution's effectiveness in real-time feedback during the pandemic. The dashboard provides insights to enhance transparency, equity, and community relationships, ultimately fostering a better resident experience.
Qualtrics (NASDAQ: XM), leader in experience management, announced participation in key investor events on May 24 and June 2 and 9, 2022. Zig Serafin, CEO, and Rob Bachman, CFO, will participate in fireside chats at the J.P. Morgan Global Technology Conference, Jefferies Software Conference, and William Blair Growth Stock Conference. This engagement aims to enhance investor relations and provide insights into the company's strategies and performance. More details and webcast information can be found on Qualtrics' investor relations website.
Qualtrics (NASDAQ: XM) announces its expansion into the AWS London Region for local access to the Qualtrics XM/OS platform, set to go live in the second half of 2022. This move supports organizations in managing customer and employee experiences effectively. Additionally, a new office and customer experience center will open in London, enhancing collaboration. This expansion aims to meet the growing demand for experience management solutions in Europe, showcasing Qualtrics' commitment to its UK customer base.
Qualtrics (NASDAQ: XM) has announced a new integration of its XM Discover platform with SAP Service Cloud, leveraging AI and machine learning to enhance customer service. This integration aims to help organizations improve issue resolution, increase satisfaction, and understand customer sentiment more effectively. Set to be available in the second half of 2022, it allows for a comprehensive view of customer interactions and facilitates real-time actions to enhance customer experience.
Qualtrics (NASDAQ: XM) reports strong demand in Q1 2022, with numerous leading companies like Microsoft, Kroger, and Google Cloud adopting its experience management platform. Amid economic challenges, Qualtrics helps organizations enhance customer relationships by analyzing feedback across various channels. New features, including Digital Experience Metrics, offer insights that can increase customer spending by up to 37%. The company continues to expand its global footprint, empowering over 16,750 organizations with actionable experience data to improve customer, employee, product, and brand experiences.
Qualtrics (NASDAQ: XM) announced a surge in adoption of its experience management solutions by healthcare organizations in Q1 2022, including Blue Cross Blue Shield North Dakota and Providence Health. The adoption reflects a holistic approach to enhancing patient and caregiver experiences amidst a challenging healthcare environment. Qualtrics’ XM Platform empowers organizations to improve efficiency and satisfaction through real-time data analysis. Noteworthy implementations include advanced tracking systems for vaccinations at Carle Health and enhanced financial experience management at Providence.
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