XCPCNL Business Services Announces Launch of Customer Service Experience Predictor developed from Centiment Capital IP
XCPCNL Business Services Corporation (OTC Pink: XCPL) announced the successful development of a consumer product called the Customer Service Experience Predictor (CSEP). This innovative system uses AI to anticipate customer sentiment for inbound call centers, aiming to boost engagement, brand value, and customer satisfaction. Currently undergoing beta testing with a Fortune 100 banking client, XCPL plans to license the software post-test to generate new revenue. The CEO emphasizes this move supports long-term growth and shareholder value.
- Successful development and beta testing of CSEP with a Fortune 100 client.
- Anticipation of new revenue streams from licensing the product.
- Focus on enhancing customer sentiment analysis for call centers.
- The merger has not been completed, creating uncertainty.
- Dependence on beta testing outcomes for future revenue generation.
Charlotte, North Carolina, Dec. 05, 2022 (GLOBE NEWSWIRE) -- XCPCNL Business Services Corporation (OTC Pink: XCPL), a venture development business that leverages knowledge, skill, and experience in the consumer products industry, is excited to announce that the company has successfully developed a Centiment Capital IP that has been commercialized into a B2C product called CSEP(Customer Service Experience Predictor).
CSEP is a system that anticipates customer sentiment for inbound customer service call centers. The objective for clients will be the following:
- Building Effective Engagement and Brand Value
- Improving Customer Satisfaction
- Driving Effective Engagement, Market Share and ROI
Currently, we are in a beta test with a Fortune 100 client in the banking Industry, collecting and synthesizing their caller data from social media using known attributes. We then analyze the data using the Centiment.io AI IP to develop a sentiment rating for those callers. Once the beta test is completed, we will license the software to this client for them to sell to their clients, generating a new revenue stream for XCPCNL.
“This is a significant step for us, as we have stated our goal was to commercialize Centiment Capital IP’s to develop B2B and B2C products. Though we have not completed the merger in totality, we are creating revenue driving products to ensure XCPCNL’s long term growth and continue to build Shareholder value. This is the benefit of raising capital to cover development costs and IP development” said CEO Tim Matthews.
XCPCNL Business Services Corporation (OTC Pink: XCPL) encourages shareholders to visit their corporate Twitter account at https://twitter.com/RealXCPCNL.
Forward-Looking Statements Disclaimer:
This press release may include, and oral statements made from time to time by representatives of the Company may have, "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Statements regarding possible business combinations and the financing thereof and related matters, as well as all other statements other than statements of historical fact included in this press release, are forward-looking statements. When used in this press release, words such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "possible," "potential," "predict," "project," "should," "would" and similar expressions, as they relate to our management team or us, identify forward-looking statements. Such forward-looking statements are based on management's beliefs, as well as assumptions made by, and information currently available to, the Company's management. Actual results could differ materially from those contemplated by the forward-looking statements as a result of certain factors detailed in the Company's filing with the Over-the-Counter Market ("OTC"). All subsequent written or forward-looking oral statements attributable to persons or us acting on our behalf are qualified in their entirety by this paragraph. Forward-looking statements are subject to numerous conditions, many of which are beyond the control of the Company. The Company undertakes no obligation to update these statements for revisions or changes after the date of this release, except as required by law.
About XCPCNL
Charlotte, NC-based XCPCNL Business Services is a venture development business that leverages its knowledge, skills, and experience in the consumer products industry. Our primary mission is to provide marketing, technology, and other business services to fast-growing consumer product companies and big-box retailers. XCPCNL is a minority-owned and controlled firm. To learn more about our businesses, services, and opportunities, please contact: info@xcpcnl.com.
To learn more about XPCNL, visit www.xcpcnl.com.
For Inquiries:
Email: ir@xcpcnl.com
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