Aqua Pennsylvania Reminds Low-Income Families There Is Help to Pay Water Bills

Rhea-AI Summary

Aqua Pennsylvania is promoting its Helping Hand assistance program aimed at assisting low-income families struggling to pay water bills. The program offers a payment plan for overdue accounts, credits for timely payments, and conservation kits to help reduce water usage and bills. Eligibility requires household income to be under 200% of the federal poverty level, account being over 21 days overdue, and unpaid bills of at least $110. Interested customers can contact Aqua at 877.987.2782 to check qualification or contribute to the program.

Positive

• The Helping Hand program provides a structured payment plan for low-income families.
• Customers can earn monthly credits towards arrears for timely payments.
• The conservation kit aims to reduce water usage, potentially lowering bills.

Negative

• Eligibility requires household income below 200% of the federal poverty level, limiting access to some families.
• The account must be over 21 days past due to qualify, which may exacerbate financial stress for some customers.

Aqua Pennsylvania is reminding customers that its Helping Hand assistance program is available to low-income families who find it difficult to pay their water bills.

The Helping Hand program is multifaceted, offering customers a payment plan to pay down arrears and ensure their water isn’t turned off; an opportunity for customers who make payments on time to earn a monthly credit toward their arrears; and a conservation kit to help customers reduce usage and, therefore, reduce their bills. The conservation kit includes leak-detection tablets, a low-flow shower head, low-flow aerators for kitchen faucets and more.

Interested customers can call Aqua at 877.987.2782 to find out if they qualify for Helping Hand. Aqua will refer eligible customers to a local agency to apply.

The following requirements are among those that must be met for eligibility:

• The customer’s household income is less than 200 percent of the federal poverty level;
• the account is more than 21 days past due; and
• the customer has at least $110 in unpaid water bills.

Customers who wish to contribute to the Helping Hand program may also call Aqua at 877.987.2782 or log on to AquaAmerica.com.

Aqua Pennsylvania serves approximately 1.4 million people in 32 counties throughout the Commonwealth of Pennsylvania. Visit AquaAmerica.com for more information, or follow Aqua on Facebook at facebook.com/MyAquaAmerica and on Twitter at @MyAquaAmerica.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210428005967/en/

FAQ

What is the Helping Hand program by Aqua Pennsylvania?

The Helping Hand program aids low-income families with payment plans for overdue water bills, credits for timely payments, and conservation kits.

How can I qualify for the Helping Hand assistance program?

To qualify, your household income must be under 200% of the federal poverty level, the account must be overdue by over 21 days, and you should have at least $110 in unpaid water bills.

How can customers contact Aqua to get more information about Helping Hand?

Customers can call Aqua at 877.987.2782 for more information on the Helping Hand program.

What does the conservation kit from Aqua include?

The conservation kit includes leak-detection tablets, a low-flow shower head, and low-flow aerators for faucets to help reduce water usage.