Aqua Pennsylvania Reminds Customers to Apply for 2025 Water and Wastewater Bill Assistance
Aqua Pennsylvania, part of Essential Utilities, announces its Customer Assistance Program (CAP) for 2025, offering monthly discounts on water and wastewater bills to eligible customers. The program, administered through the Dollar Energy Fund (DEF), is available year-round to households meeting specific income criteria.
Customers can verify their eligibility using DEF's income calculator and apply through multiple channels, including phone (1-888-282-6816), online at www.hardshiptools.org/MyApp, or by visiting local community-based organizations. The initiative aims to ensure continued access to essential water and wastewater services for families facing financial challenges.
Aqua Pennsylvania, parte di Essential Utilities, annuncia il suo Programma di Assistenza Clienti (CAP) per il 2025, offrendo sconti mensili sulle bollette dell'acqua e delle acque reflue ai clienti idonei. Il programma, gestito attraverso il Dollar Energy Fund (DEF), è disponibile tutto l'anno per le famiglie che soddisfano specifici criteri di reddito.
I clienti possono verificare la loro idoneità utilizzando il calcolatore di reddito del DEF e fare domanda attraverso più canali, inclusi il telefono (1-888-282-6816), online su www.hardshiptools.org/MyApp, o visitando organizzazioni locali basate nella comunità. L'iniziativa mira a garantire un accesso continuo ai servizi essenziali di acqua e acque reflue per le famiglie che affrontano difficoltà finanziarie.
Aqua Pennsylvania, parte de Essential Utilities, anuncia su Programa de Asistencia al Cliente (CAP) para 2025, ofreciendo descuentos mensuales en las facturas de agua y aguas residuales a los clientes elegibles. El programa, administrado a través del Dollar Energy Fund (DEF), está disponible durante todo el año para los hogares que cumplen con criterios de ingresos específicos.
Los clientes pueden verificar su elegibilidad utilizando la calculadora de ingresos del DEF y solicitar a través de múltiples canales, incluyendo teléfono (1-888-282-6816), en línea en www.hardshiptools.org/MyApp, o visitando organizaciones comunitarias locales. La iniciativa tiene como objetivo garantizar el acceso continuo a servicios esenciales de agua y aguas residuales para las familias que enfrentan desafíos financieros.
Aqua Pennsylvania, Essential Utilities의 일부, 2025년을 위한 고객 지원 프로그램(CAP)을 발표하며, 자격이 있는 고객에게 수도 및 하수도 요금에 대한 월별 할인을 제공합니다. 이 프로그램은 Dollar Energy Fund(DEF)를 통해 관리되며, 특정 소득 기준을 충족하는 가정에 대해 연중 내내 이용 가능합니다.
고객은 DEF의 소득 계산기를 사용하여 자격을 확인하고 전화(1-888-282-6816), www.hardshiptools.org/MyApp에서 온라인 또는 지역 커뮤니티 기반 조직을 방문하여 신청할 수 있습니다. 이 이니셔티브는 재정적 어려움에 직면한 가족들이 필수적인 수도 및 하수도 서비스에 계속 접근할 수 있도록 보장하는 것을 목표로 합니다.
Aqua Pennsylvania, faisant partie d'Essential Utilities, annonce son Programme d'Assistance aux Clients (CAP) pour 2025, offrant des réductions mensuelles sur les factures d'eau et d'eaux usées aux clients éligibles. Le programme, administré par le Dollar Energy Fund (DEF), est disponible toute l'année pour les ménages répondant à des critères de revenu spécifiques.
Les clients peuvent vérifier leur éligibilité en utilisant le calculateur de revenu du DEF et postuler par plusieurs canaux, y compris par téléphone (1-888-282-6816), en ligne sur www.hardshiptools.org/MyApp, ou en visitant des organisations communautaires locales. L'initiative vise à garantir un accès continu aux services essentiels d'eau et d'eaux usées pour les familles confrontées à des défis financiers.
Aqua Pennsylvania, Teil von Essential Utilities, kündigt sein Kundenhilfeprogramm (CAP) für 2025 an, das monatliche Rabatte auf Wasser- und Abwasserrechnungen für berechtigte Kunden bietet. Das Programm wird über den Dollar Energy Fund (DEF) verwaltet und ist das ganze Jahr über für Haushalte verfügbar, die bestimmte Einkommensbedingungen erfüllen.
Kunden können ihre Berechtigung mit dem Einkommensrechner des DEF überprüfen und über mehrere Kanäle einen Antrag stellen, einschließlich Telefon (1-888-282-6816), online unter www.hardshiptools.org/MyApp oder durch den Besuch lokaler gemeinnütziger Organisationen. Die Initiative zielt darauf ab, den fortlaufenden Zugang zu wichtigen Wasser- und Abwasserdiensten für Familien, die mit finanziellen Herausforderungen konfrontiert sind, sicherzustellen.
- Implementation of customer assistance program shows commitment to service accessibility
- Year-round availability of financial support program
- None.
Eligible customers can enroll in Aqua's Customer Assistance Program to receive monthly discounts on water and wastewater bills.
“At Aqua, we understand that paying for essential services can be a challenge for some families, especially after the holiday season,” said Essential Utilities Director of Community Assistance Programs Rita Black. “CAP offers valuable support to help ensure our customers have access to safe and reliable water and wastewater services. We encourage anyone in need to apply for financial assistance through CAP today.”
Eligibility is determined based on household income. Customers can use DEF’s income calculator to check their eligibility status and reference the income guidelines* below:
*Income before taxes.
Household Size |
Gross Monthly Income |
Gross Annual Income |
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For each additional person add |
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How to Apply:
- Call 1-888-282-6816
- Visit www.hardshiptools.org/MyApp for detailed information and application instructions
- Visit your local community-based organization for help enrolling in the program. For more information, visit Aqua Pennsylvania’s CAP page.
Aqua has multiple programs to support customers who need a helping hand. Visit AquaWater.com to learn more.
About Aqua Pennsylvania
Aqua Pennsylvania provides water and wastewater service to approximately 1.5 million people in 32 counties throughout the Commonwealth of
About Essential
Essential Utilities, Inc. (NYSE: WTRG) delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. With a focus on water, wastewater and natural gas, Essential is committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.
Operating as the Aqua and Peoples brands, Essential serves approximately 5.5 million people across nine states. Essential is one of the most significant publicly traded water, wastewater service and natural gas providers in the
WTRGG
View source version on businesswire.com: https://www.businesswire.com/news/home/20250303205694/en/
Media Contact:
Patrick Wenger
Aqua Communications Manager
O: 610.645.1175
PMWenger@aquawater.com
Source: Aqua Pennsylvania
FAQ
How can customers apply for Aqua Pennsylvania's 2025 Customer Assistance Program (WTRG)?
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When can customers apply for Aqua Pennsylvania's CAP assistance (WTRG)?
