Wix Announces Integration with Meta for Business Owners to Seamlessly Connect with their Customers across WhatsApp, Instagram and Messenger

Rhea-AI Summary

Wix.com Ltd. (NASDAQ: WIX) announced an integration with WhatsApp, Instagram, and Messenger, enabling users to manage customer interactions through a unified inbox. This feature allows business owners to streamline communication and enhance customer relationships. The Wix Inbox also supports sending product suggestions, coupons, and auto-replies, enhancing business efficiency. With over one billion users connecting weekly on Meta's platforms, this integration aims to simplify marketing, sales, and support interactions.

Wix continues to innovate, with plans for further multi-channel enhancements to meet the growing needs of its users.

Positive

• New integration with WhatsApp, Instagram, and Messenger improves customer communication management.
• Wix Inbox allows for streamlined responses and enhanced customer relationship management.
• Over one billion users weekly on Meta's platforms indicate strong potential for user engagement.
• Wix's ongoing innovation suggests a commitment to meeting evolving business needs.

Negative

• None.

New integration will provide a central place for businesses to manage all their customer interactions across their social platforms with their website

NEW YORK, March 27, 2023 /PRNewswire/ -- Wix.com Ltd. (NASDAQ: WIX), a leading global SaaS platform to create, manage and grow an online presence, today announced expanded integrations with WhatsApp, Instagram and Messenger where Wix users can now connect their business accounts directly with their Wix Inbox. By integrating these channels, business owners can more efficiently manage all communication and interactions with their customers from one inbox in one place.

The Wix Inbox is designed to help business owners save time while providing the opportunity to easily create, strengthen, and personalize relationships with their customers. With the expanded social integrations, users receive streamlined communication to one inbox and can reply to all customer messages straight from the Wix dashboard. Wix's built-in messaging experience allows business owners to utilize their existing assets to not only reply, but also extend their business communication on these channels to include product suggestions, offer coupons, and create auto replies.

"We're always seeking new ways to provide business owners with every tool they need to be successful in their ventures," said Ronny Elkayam, SVP, Mobile, App Market & Strategic Products at Wix. "Integrating these top messaging platforms to the Wix Inbox will streamline communication and help business owners be more efficient. This direct and quick communication builds trust and will ultimately grow customer loyalty and retention. We look forward to continuing to grow multi-channel communication to support businesses as they grow and serve more customers."

"Today more than one billion users are connecting with a business account each week across WhatsApp, Messenger and Instagram. Businesses need an easy and streamlined way of managing these interactions across the entire customer journey – from marketing, sales and support outcomes – and we're excited to work with Wix on their new Inbox solution that will now integrate with all of Meta's top messaging platforms," said Kyle Jenke, Business Messaging Director of Partnerships at Meta.

Wix Inbox is a CRM messaging tool that allows users to view and respond to messages from many different channels including Wix Chat on the Wix website, email, SMS and now, WhatsApp, Instagram and Messenger business pages. Users can also initiate chats with live site visitors and reach out to anyone in their contact list. They can send visitors attachments, coupons, payment requests and links to their products and services. Wix Inbox empowers businesses built on Wix with a seamlessly integrated and fully extendible CRM platform to serve their growing needs.

The Wix CRM team is currently working on adding more channels and integrations to the Wix Inbox capabilities. This will allow third parties to add more channels to the communication integrations, and will be seamlessly integrated into one multichannel communications inbox.

About Wix.com Ltd. 
Wix is a leading platform to create, manage and grow a digital presence. What began as a website builder in 2006 is now a complete platform providing users with enterprise-grade performance, security and a reliable infrastructure. Offering a wide range of commerce and business solutions, advanced SEO and marketing tools, Wix enables users to have full ownership of their brand, their data and their relationships with their customers. With a focus on continuous innovation and delivery of new features and products, anyone can build a powerful digital presence to fulfill their dreams on Wix.

For more about Wix, please visit our Press Room  
Media Relations Contact: PR@wix.com

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SOURCE Wix.com Ltd.

FAQ

What new features has Wix introduced for business communication?

Wix has integrated WhatsApp, Instagram, and Messenger into their Wix Inbox, allowing users to manage customer interactions from one place.

How does the new Wix Inbox improve customer communication?

The Wix Inbox streamlines communication by consolidating messages from various social platforms, enabling efficient management and response.

When was the integration of Wix Inbox with Meta's messaging platforms announced?

The integration was announced on March 27, 2023.

What is the significance of the new Wix Inbox feature for businesses?

It allows businesses to enhance customer relationships through better communication management, including sending product suggestions and coupons.

How many users connect with business accounts on Meta's platforms each week?

Over one billion users interact with business accounts weekly across WhatsApp, Messenger, and Instagram.