National Grid Transforms its Business with Appirio and Salesforce
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) announced that its subsidiary, Appirio, is assisting National Grid in transforming its business by providing an omnichannel customer experience for 68 million customers globally. Appirio's work in integrating a hybrid platform earned it the Salesforce Partner Innovation Award for MuleSoft. The project enhances connectivity across multiple marketing channels, eliminates data silos, and utilizes APIs, demonstrating significant operational efficiency for National Grid's customer service.
- Appirio helps National Grid serve 68 million customers, enhancing customer experience.
- Awarded Salesforce Partner Innovation Award for MuleSoft, indicating high recognition.
- Integration of a hybrid platform improves operational efficiency across multiple marketing channels.
- None.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading global information technology, consulting and business process services company, today announced that Appirio, a Wipro company, is helping National Grid transform its business with an omnichannel customer experience by unifying its engagement with 68 million customers across two continents.
This global hybrid integration platform was recognized both for its positive business impact and for being among the first implementations of Runtime fabric for MuleSoft in the U.S. For this innovative work, Appirio has also been named the recipient of the Salesforce Partner Innovation Award for MuleSoft.
Appirio continues to work with National Grid to create a unified customer experience for 8 million customers across three U.S. states, five clouds, and eight subsidiary companies, as well as 60 million customers in the U.K. Working in a complex regulatory environment, Appirio is connecting multiple marketing channels, eliminating legacy system data silos, and extending its reach to customers and call centers with MuleSoft and reusable Application Programming Interface (APIs).
"More companies are recognizing the power of connected experiences. MuleSoft provides the scale and flexibility they would need to connect disparate systems,” said Hari Raja, Vice President, iDEAS - Apps and Data, Wipro Limited. “Our industry accelerators, delivery models, and MuleSoft expertise are helping enterprises achieve faster time to market and reduced operational costs. National Grid's phenomenal growth has coincided with one of the fastest-growing practices in the MuleSoft Partner Network. We thank Salesforce and MuleSoft for recognizing Appirio's contributions to these results, and we look forward to continuing to support National Grid and other customers in every step of their growth journey.”
“Congratulations to the Wipro/Appirio team for winning the prestigious Salesforce Innovation Award for MuleSoft,” said Amarendar Bura, Senior Director IT, Solutions Engineering CRM, and Digital Enablement, National Grid. “Very proud of what we achieved here at National Grid with your support in the last year, and how we continue to mature MuleSoft as our middleware platform powering API strategy to enable our digital transformation journey! This would not have been possible without a great partnership with Appirio/Wipro teams. Proud to work with this Rockstar team!”
“It’s inspiring to see Partner Innovation Award winners such as Appirio drive success for customers by delivering a unified 360 experience using a hybrid integration platform,” said Tyler Prince, Executive Vice President, Worldwide Alliances & Channels, Salesforce. “Now more than ever, companies need to accelerate their digital transformations—and trusted partners can elevate success for customers across industries.”
Salesforce, MuleSoft and others are among the trademarks of salesforce.com, inc.
About National Grid
National Grid (NYSE: NGG) is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York, Massachusetts, and Rhode Island. National Grid is transforming our electricity and natural gas networks with smarter, cleaner, and more resilient energy solutions to meet the goal of reducing greenhouse gas emissions.
For more information, please visit our website, follow us on Twitter, watch us on YouTube, friend us on Facebook, and find our photos on Instagram.
About Wipro Limited
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
Forward-Looking Statements
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