Wipro Launches TelcoAI360 at Mobile World Congress 2025

Rhea-AI Summary

Wipro (NYSE: WIT) has launched TelcoAI360, an AI-first Managed Services platform designed to transform operations for telecommunications companies. The platform, developed with Wipro's AI partners and ServiceNow's Telecommunications solutions, aims to help Communication Service Providers (CSPs) reduce operational costs and accelerate time-to-market for new services.

Key features of TelcoAI360 include:

• Unified platform integration for multiple telecom technologies
• Enhanced network performance through intelligent automation and predictive maintenance
• AI-enabled security with real-time threat detection
• Customizable portals for branded user experience
• Standardized APIs for system communication
• Multi-cloud environment compatibility
• Comprehensive lifecycle management of products and services

Positive

• Platform offers operational cost reduction through process streamlining
• Accelerates time-to-market for new revenue-generating services
• Provides scalable infrastructure with multi-cloud compatibility
• Enhanced security features for threat detection and fraud prevention

Negative

• None.

Insights

Technology Analyst

Wipro's launch of TelcoAI360 represents a strategic expansion of their AI capabilities specifically tailored for the telecommunications sector. The platform integrates AI-powered tools with Wipro's domain expertise, addressing critical pain points for Communication Service Providers (CSPs) including cost reduction, operational efficiency, and service quality improvement.

The "as-a-Service" delivery model with composable components is particularly noteworthy as it aligns with current market preferences for flexible, scalable solutions rather than monolithic implementations. This approach could accelerate adoption while creating recurring revenue opportunities for Wipro in the telecom vertical.

The partnership with ServiceNow adds significant credibility to this offering, leveraging ServiceNow's established telecommunications solutions suite. This collaboration enhances Wipro's ecosystem play and potentially broadens the platform's market reach.

While the announcement lacks specific financial projections, the platform addresses several high-priority areas for telcos: cost reduction through automation, enhanced security with real-time threat detection, and faster time-to-market for new services. These benefits align with telecommunications providers' current priorities as they navigate complex digital transformations and network upgrades.

Most importantly, TelcoAI360 positions Wipro at the intersection of two significant technology trends: the telecom industry's ongoing digital transformation and the enterprise-wide adoption of AI solutions. This strategic positioning could strengthen Wipro's competitive standing in the telecommunications vertical, though material revenue impact will depend on market adoption rates and competitive differentiation against similar offerings from technology service providers.

Developed in collaboration with Wipro’s AI partner ecosystem, the platform delivers automation, enhanced security, and scalable AI to global telcos

EAST BRUNSWICK, N.J. & BENGALURU, India--(BUSINESS WIRE)-- Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading technology services and consulting company, today launched TelcoAI360 to transform operations for telcos by leveraging AI. The AI-first Managed Services platform will empower telcos to roll out differentiated technology solutions at scale and speed, while delivering better customer experience at a fraction of the cost.

TelcoAI360 integrates Wipro’s domain expertise with AI-powered tools and solutions, enabling Communication Service Providers (CSPs) to significantly reduce operational costs by streamlining processes, automating workflows, and managing resources efficiently. Additionally, TelcoAI360 will deliver faster time to market for new products and services, boosting revenue potential. Recognizing the unique needs of telcos, the platform will be offered 'as-a-Service' with composable components that can be customised and deployed for each CSP.

Developed in collaboration with Wipro’s AI partner ecosystem and leveraging ServiceNow’s Telecommunications industry solutions suite, TelcoAI360 will provide:

• A unified platform integrating multiple telecom technologies for seamless adoption within existing architectures supporting market share growth.
• Enhanced network performance through intelligent automation, real time monitoring and predictive maintenance to prevent disruptions and boost service reliability.
• Integrated, AI-enabled security measures that provide real-time threat detection and fraud prevention, ensuring robust data protections.
• Customizable portals that provide a seamless and branded user experience for customers while providing visibility into performance.
• Standardized APIs (Application Programming Interfaces) to facilitate seamless communication between different systems, ensuring operational efficiency and compliance with industry standards.
• Seamless interoperability with multiple cloud environments, allowing telcos the flexibility to scale their infrastructure based on demand in real time.
• Comprehensive management of the entire lifecycle of products and services, from planning and design to deployment, in-life management and retirement.

Lalit Kashyap, Sector Head – Communications, Media and Networks, Wipro Limited, said, “The launch of TelcoAI360 marks a significant milestone in our commitment to empowering telcos with future-ready network management solutions. Leveraging our AI-powered platforms and deep domain expertise, we are delivering an industry-first solution that redefines telecom operations with automation, security, and AI at scale.”

Rohit Batra, General Manager and Vice President for Manufacturing, Telecommunications, Media, and Technology at ServiceNow, said, "ServiceNow and Wipro have been collaborating to deliver on the shared commitment of building innovative, AI-enabled solutions that empower businesses to thrive in the digital age. Integrating ServiceNow’s Telecommunications industry solutions suite, to bolster TelcoAI360, aims to break down silos across the value chain and improve decision-making with end-to-end service visibility and real-time network insights for telcos."

To learn more about TelcoAI360 please visit: https://www.wipro.com/communications/services/wipro-telcoai360/

About Wipro Limited

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com

Forward-Looking Statements

The forward-looking statements contained herein represent Wipro’s beliefs regarding future events, many of which are by their nature, inherently uncertain and outside Wipro’s control. Such statements include, but are not limited to, statements regarding Wipro’s growth prospects, its future financial operating results, and its plans, expectations and intentions. Wipro cautions readers that the forward-looking statements contained herein are subject to risks and uncertainties that could cause actual results to differ materially from the results anticipated by such statements. Such risks and uncertainties include, but are not limited to, risks and uncertainties regarding fluctuations in our earnings, revenue and profits, our ability to generate and manage growth, complete proposed corporate actions, intense competition in IT services, our ability to maintain our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which we make strategic investments, withdrawal of fiscal governmental incentives, political instability, war, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property and general economic conditions affecting our business and industry.

Additional risks that could affect our future operating results are more fully described in our filings with the United States Securities and Exchange Commission, including, but not limited to, Annual Reports on Form 20-F. These filings are available at www.sec.gov. We may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company’s filings with the Securities and Exchange Commission and our reports to shareholders. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250305204280/en/

Media Contact:

Wipro media relations

Media-relations@wipro.com

Source: Wipro Limited

FAQ

What are the main benefits of Wipro's TelcoAI360 platform for telecom companies?

TelcoAI360 helps telecom companies reduce operational costs, streamline processes, automate workflows, and accelerate new service deployment while improving customer experience.

How does TelcoAI360 enhance network security for telecommunications providers?

It provides integrated AI-enabled security measures with real-time threat detection and fraud prevention capabilities to ensure robust data protection.

What cloud capabilities does Wipro's TelcoAI360 platform offer?

TelcoAI360 provides seamless interoperability with multiple cloud environments, allowing real-time infrastructure scaling based on demand.

How is ServiceNow integrated into Wipro's TelcoAI360 platform?

ServiceNow's Telecommunications industry solutions suite is integrated to improve decision-making with end-to-end service visibility and real-time network insights.