Weave Study Reveals Impact of Staffing Shortages on the Patient Experience
Weave announces findings from its research, The 2022 State of Healthcare Staffing, highlighting significant staffing shortages in small healthcare businesses. The study, based on over 500 healthcare professionals, reveals that 2 out of 3 small healthcare practices are short-staffed, with 83% reporting staff turnover in the past year. Despite 97% acknowledging the need for proper technology to enhance patient experiences, only 27% have actually invested in these tools. The findings underscore the challenges faced by healthcare providers in meeting rising patient expectations amid ongoing staffing crises.
- Study highlights the demand for technology to enhance patient experiences, indicating potential market growth for Weave's solutions.
- Significant staffing shortages may hinder Weave's target market's ability to adopt its solutions effectively.
- High turnover rates (83%) suggest instability in small healthcare practices, potentially affecting Weave's client retention.
2 out of 3 small healthcare businesses are short-staffed, study finds
(Graphic: Business Wire)
Weave commissioned a study of over 500 U.S. healthcare professionals to better understand how small healthcare practices are handling staffing issues. The survey looked deeply into how these staffing shortages are impacting different healthcare organizations, why their staff are leaving, and how healthcare practices are evolving to keep up with patient expectations.
“Patients grew to expect more from their healthcare providers during the pandemic and small practices delivered it, but at a human cost, creating burnout and staffing shortages,” said
Top Insights Include:
- 2 out of 3 small healthcare businesses are short-staffed
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97% of small healthcare businesses say delivering good patient experiences requires the right tools or technology, yet only27% have invested in these tools for employees to do their jobs -
Only
51% of healthcare businesses meet monthly to understand the patient experience of their clinic or practice -
83% of healthcare professionals say that they’ve had a staff member leave their practice in the last year
The study suggests that staffing shortages are directly impacting the ability for small healthcare practices to keep up with heightened patient expectations for care and communication. By turning to technology to help fill the gap, healthcare professionals can use their time to improve the experience within their practice.
To download the full data report, visit getweave.com/ebooks.
About the Study
Weave commissioned an independent market research firm to study 510 healthcare professionals. Online sampling was conducted in partnership with TrendCandy, a global leader in survey sampling.
About Weave
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. Weave has set the bar for
View source version on businesswire.com: https://www.businesswire.com/news/home/20220908005190/en/
Director of Communications, Weave
pr@getweave.com
Source: Weave
FAQ
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