Weave Delivers Enhanced Patient Communication With Addition of Bulk Texting to Product Suite

Rhea-AI Summary

Weave (NYSE: WEAV) has launched its most-requested feature, Bulk Texting, designed to enhance patient engagement for small businesses. This feature enables businesses to send a single text to hundreds of customers using their regular 10-digit phone numbers, a method preferred by 53% of consumers over five-digit short codes. The platform, used by over 27,000 customers, allows for targeted messaging based on specific filters, reducing the time staff spend on patient communications. CEO Brett White emphasized that this feature aims to drive revenue by improving customer interaction.

Positive

• Launch of Bulk Texting feature to enhance customer engagement.
• Ability to send personalized messages using regular phone numbers, increasing open rates.
• Efficient management of patient communications, allowing staff to focus on direct patient interaction.
• Potential for increased revenue through targeted messaging to over 27,000 customers.

Negative

• None.

Most-requested feature from customers will increase patient engagement, driving new revenue opportunities for small businesses

LEHI, Utah--(BUSINESS WIRE)-- Weave (NYSE: WEAV), the all-in-one customer communication and engagement platform for small- and medium-sized businesses, today announced the addition of Bulk Texting to its product suite. The latest addition to Weave’s platform gives businesses the ability to send a single text to hundreds of their customers at once, while curating recipient lists and dynamic fields to deliver customized content.

(Graphic: Business Wire)

Weave’s Bulk Texting will allow small businesses to send these messages directly from their 10-digit business phone number instead of the five-digit short code numbers often ignored by consumers. In a recent survey of 1,000 U.S. consumers, 53% said they wouldn’t open a text from a five-digit short code number.

Bulk Texting will allow Weave’s 27,000+ customers to efficiently engage and re-engage patients beyond automated recall reminders by scheduling targeted messages to hundreds of customers at once based on filters like age, appointment type, time since last appointment and more. Patient communications can take up coveted staff time at small- and medium-sized healthcare offices, reducing time that could be spent interacting with patients one-on-one and negatively impacting patient experiences.

“Bulk Texting can help boost revenue for practices by engaging more patients with personalized and targeted text messages, all from the business’s phone number,” said Brett White, CEO of Weave. “We are constantly listening to our customers’ feedback, and are proud to launch our most-requested feature to the thousands of offices who rely on Weave to provide exceptional patient experiences.”

Full benefits and features include:

• Bulk Messaging Dashboard - Access all bulk text messages from a single page. View, edit or monitor all messages at once.
• Engagement Metrics - Easily monitor messaging activity, including delivered messages, failed messages, and how many messages were replied to in a given campaign.
• Bulk Text Summary - Stay informed with an overview of how many texts will be sent and how many texts remain for the current month.
• Filter Recipient List - Use filters to refine lists of recipients based on specific criteria such as appointment type, schedule, insurance, age, and last seen.
• Dynamic Fields - Personalize messages by including dynamic fields that automatically populate with essential information like patient name, practice name, service provider, and office phone number.
• Schedule Send - Choose when to send bulk texts, either send immediately, at a future date or customize how many messages to send per day to reach customers at their convenience.

This latest feature comes on the heels of several new product and integration launches in recent months, including Online Scheduling & Text Connect, Insurance Verification and more. To learn more about Weave’s platform and its impact on 27,000+ customers, visit: https://www.getweave.com/weave-works/

About Weave

Weave is the all-in-one customer communication and engagement platform for small- and medium-sized businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. Weave has set the bar for Utah startup achievement & work culture. In the past year, Weave has been named a G2 leader in Patient Engagement, Optometry, Dental Practice Management and Patient Relationship Management software. To learn more, visit getweave.com/newsroom/

View source version on businesswire.com: https://www.businesswire.com/news/home/20230329005187/en/

Kali Geldis

Sr. Director of Communications, Weave

pr@getweave.com

Source: Weave

FAQ

What is the new feature announced by Weave?

Weave announced the addition of Bulk Texting to improve patient engagement for small businesses.

How does Weave's Bulk Texting improve customer communication?

It allows businesses to send texts to hundreds of customers using their regular phone numbers, which are more likely to be opened.

How many customers does Weave serve?

Weave serves over 27,000 customers.

What percentage of consumers prefer messages from regular phone numbers?

53% of consumers prefer texts from regular phone numbers over five-digit short codes.

Can businesses schedule messages with Weave's Bulk Texting?

Yes, businesses can schedule messages based on various filters and send them at their convenience.