Weave Adds Largest Multi-Location Customer Ever

Rhea-AI Summary

Weave (NYSE: WEAV) has secured its largest multi-location customer to date, Dental Care Alliance (DCA), which supports over 370 practices across the U.S. DCA opted for Weave's communication platform after a successful pilot with 19 offices in 2021. DCA's CIO praised Weave for unifying operations and enhancing patient care. Weave’s Unify platform, launched in 2021, aims to address the unique challenges of multi-location businesses. This partnership signifies a pivotal milestone for Weave in expanding its market presence.

Positive

• Secured largest multi-location customer, Dental Care Alliance.
• Successful pilot program with 19 offices led to decision.
• Unify platform enhances operations for multi-location users.

Negative

• None.

Dental Care Alliance prioritizes investment in its 370+ allied offices across the U.S. by implementing Weave’s customer communications platform

LEHI, Utah--(BUSINESS WIRE)-- Weave (NYSE: WEAV), the all-in-one customer communication platform for small business, has signed its largest multi-location customer in company history.

Dental Care Alliance (DCA), a dental service organization (DSO) supporting more than 370+ practice locations across the U.S., recently became a Weave customer after successfully completing a pilot test for 19 of its allied offices in 2021.

Chris Scott, CIO & CISO of Dental Care Alliance, highlighted the success of the pilot program and Weave’s integration with its practice management systems as key to the leading DSO’s decision to move its allied offices to Weave’s communications platform.

“After reviewing a number of potential solutions to elevate the patient experience and replace our existing phone systems, Weave was the clear choice,” Scott said. “Our 19-office pilot test of Weave showed that the platform could unify the offices’ operations, create unmatched efficiencies, and increase access to the exceptional patient care that our allied offices provide. Team members are more fully engaged as DCA continues to invest in putting our supported practices first and modernizes day-to-day responsibilities through partnerships, like the one we have established with Weave.”

Weave launched Unify in 2021 to expand its impact on multi-location offices and their unique customer engagement and communication needs. Since then, Weave has continued to develop and release product enhancements targeted at tailoring its Unify platform to better facilitate multi-location expansion while keeping practices connected to their local communities and customers. Those recent feature additions include Call Queues and Phone Tree Updates in the fourth quarter of 2021.

“As we see many of our customers consolidating their operations with other single-location businesses and dental service organizations, serving the needs of our multi-location users is paramount to Weave’s success,” said Roy Banks, Weave’s CEO. “Adding Dental Care Alliance as a Weave customer is not just an exciting milestone for us, but further validation that DSOs can count on Weave.”

Learn more about Weave’s Unify platform for multi-location businesses here and learn more about the industry-leading DSO Dental Care Alliance here.

About Weave

Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. The first Utah company to join Y Combinator, Weave has set the bar for Utah startup achievement & work culture. In the past year, Weave has been included in the Forbes Cloud 100, Inc. 5000 fastest-growing companies in America, and Glassdoor Best Places to Work. To learn more, visit www.getweave.com/newsroom/

About Dental Care Alliance

Dental Care Alliance’s mission is to advance the practice of dentistry. DCA currently supports 370+ allied practices and more than 775 dentists across 21 states. DCA’s allied practices represent all dental specialties and treat patients under more than 130 brand names.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220209005327/en/

Kali Geldis

Director of Communications, Weave

pr@getweave.com



Shawn Wherry

Vice President of Marketing, Dental Care Alliance

media@dentalcarealliance.com

Source: Weave

FAQ

What is the significance of Weave's partnership with Dental Care Alliance?

Weave has secured its largest multi-location customer, Dental Care Alliance, which supports over 370 practices across the U.S., highlighting Weave's growing market presence.

How did Weave's platform perform during the pilot with Dental Care Alliance?

The pilot program conducted in 2021 demonstrated that Weave’s platform could unify operations and improve patient care, leading to the decision for full implementation.

What features does Weave's Unify platform offer for multi-location businesses?

Weave's Unify platform includes product enhancements like Call Queues and Phone Tree Updates aimed at addressing the communication needs of multi-location businesses.

When did Weave launch its Unify platform?

Weave launched the Unify platform in 2021 to better cater to the unique needs of multi-location businesses.

What does the partnership with Dental Care Alliance mean for Weave's future?

This partnership not only expands Weave's customer base but also validates its solutions as effective for dental service organizations.