Multi-Location Podiatric Practice Uses Weave to Increase Reviews by Over 400%
Weave (NYSE: WEAV) has significantly enhanced operations for Advanced Foot and Ankle Center, a leading podiatry provider in Utah, through its Weave Unify platform. The center has seen a remarkable increase in Google reviews, totaling over 1,900 with an impressive 4.9/5 star rating, thanks to automated text messages that solicit feedback post-appointment. This has solidified its reputation, driving patient growth and effectively increasing visibility against competitors. CEO Brett White emphasized Weave's commitment to supporting multi-location healthcare practices for improved patient engagement and streamlined operations.
- Advanced Foot and Ankle Center increased Google reviews to over 1,900 with a 4.9/5 star rating after implementing Weave Unify.
- Automation of review requests via Weave has driven significant patient growth and competitive advantage.
- Weave Unify helped streamline operations and improve communication with patients despite high call volumes.
- None.
Weave Unify helped Advanced Foot and Ankle’s 13 offices streamline operations & grow the business
(Graphic: Business Wire)
Advanced Foot and Ankle Center was looking for an all-in-one patient engagement software that would help them modernize their business to keep up with growth and continue scaling their patient base. Before becoming a Weave customer, Advanced Foot and Ankle Center’s technology decision-maker
Using Weave’s Missed-Call Text, staff were able to start a conversation with every patient, regardless of how busy the office phones were, sending automated text messages when calls were missed. At the same time, they grew their patient base by driving 1,900 Google Reviews through automated text messages to each patient immediately after appointments.
“Weave has helped jumpstart and boost our Google reviews in a pretty big way,” Thompson said. “Before Weave, at our busiest office we had about 20-30 Google reviews, and being able to automate our review requests with Weave we are now sitting at 372 Google reviews with a 4.9/5 star rating just for that location. We have gotten a lot more patients because of those reviews and we are beating all of our competition because of the sheer number of reviews.”
Advanced Foot and Ankle Center has 13 offices across
“More and more multi-location practices are turning to Weave to help their business attract, retain and engage more patients,” said
Weave was named a Leader in G2’s 2023 Winter Report for Patient Relationship Management and
About Weave
Weave is the all-in-one customer communications and engagement platform for small- and medium-sized businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. Weave has set the bar for
View source version on businesswire.com: https://www.businesswire.com/news/home/20230202005202/en/
Sr. Director of Communications, Weave
pr@getweave.com
Source: Weave
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