Verizon waives usage for customers impacted by the NC Power Outage

Rhea-AI Summary

Verizon is waiving call, text, and data charges for postpaid consumers and small businesses in North Carolina affected by a significant power outage from December 3-7. This initiative aims to support customers relying on mobile services during this challenging time. Automatic bill credits will be issued for overage charges, and affected customers do not need to take any action. The measure reflects Verizon's commitment to customer service in crisis situations.

Positive

• Waiver of call/text/data charges for impacted customers enhances customer satisfaction.
• Automatic credits for overage charges streamline customer experience.

Negative

• None.

Talk/Text/Data usage incurred from Dec 3 - 7 for customers will be waived for those impacted by the North Carolina outage

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What you need to know:

• Verizon is waiving call/text/data usage incurred for postpaid consumer and small business customers* in North Carolina affected by the long-lasting power outage
• Customers whose bill cycle has already closed will have overages automatically credited back

BASKING RIDGE, N.J., Dec. 09, 2022 (GLOBE NEWSWIRE) -- To help residents in North Carolina impacted by the recent long-lasting power outage, Verizon is waiving postpaid call/text/data usage incurred from Dec 3 to Dec 7. This will bring relief to the thousands of consumer and small business customers* who relied on their mobile devices more than ever during the power outage.

This includes all postpaid customers in Moore County, NC.

Customers do not have to take any action to take advantage of the offer and any whose bill cycle has already closed will have overages automatically credited back.

*Verizon small business customers include customers with 50 lines or less.

Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000 and is one of the world’s leading providers of technology and communications services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $133.6 billion in 2021. The company offers data, video and voice services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.

VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at verizon.com/news. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.

Media contact:
	Steve Van Dinter
	steven.vandinter@verizon.com
	224-374-3864

FAQ

How is Verizon helping customers affected by the North Carolina outage?

Verizon is waiving call, text, and data charges incurred from December 3 to 7 for affected postpaid customers.

What dates are covered by Verizon's outage relief in North Carolina?

The waiver applies to usage from December 3 to December 7.

What types of customers benefit from Verizon's outage support?

Both postpaid consumer and small business customers in North Carolina are eligible.

Do customers need to take action to receive credits from Verizon's outage waiver?

No action is required; credits for overages will be automatically applied.

What is the significance of the outage relief for Verizon's business?

The initiative reinforces Verizon's commitment to customer service and may enhance customer loyalty.