Verizon’s Call Filter App Update Can Help Customers Reduce Spam Calls

Rhea-AI Summary

Verizon (VZ) has blocked over 8.2 billion unwanted calls in 2023, upgrading its Call Filter app to provide customers with real-time call analytics and insights. The app also includes features like Neighborhood Filter and employs a Know Your Customer (KYC) Scoring System to protect against fraud. Verizon was awarded a patent for its KYC system, which helps enhance network security and reduce fraud-related calls.

Positive

• Verizon has successfully blocked over 8.2 billion unwanted calls in 2023, demonstrating its commitment to protecting customers from spam and fraud. The upgrade to the Call Filter app with real-time call analytics and Insights page provides valuable information to users, empowering them to take action against spam calls. The implementation of the KYC Scoring System showcases Verizon's dedication to network security and customer protection.

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• None.

NEW YORK, Nov. 08, 2023 (GLOBE NEWSWIRE) -- Verizon has protected wireless customers from more than 8.2 billion unwanted calls in 2023, detecting more than 42 billion unwanted calls to date. In an effort to help more customers avoid unwanted spam, Verizon upgraded its Call Filter app, enabling customers to view analytics on a new page called Insights.

Through the Insights page, customers will receive an overview of call and app activity in real-time, including data such as call type, location of the call number, and the number of spam calls blocked and alerted over a 60-day time frame. These analytics will help users gain a better understanding of the frequency and types of incoming calls and enable them to take action by updating their spam filters to stop those calls from reaching them.

In addition to Insights, Verizon’s Call Filter app (both free and Plus) offers several unique features, including Neighborhood Filter - a tool that allows users to block calls from phone numbers that appear to be local. With Call Filter, users can block up to five area codes and prefixes at no cost, and with Call Filter Plus, users can block up to ten and get access to block four additional call categories, including Telemarketer, Nonprofit, Political and Survey.

Verizon takes measures to protect its customers from fraud

To help improve security and identify the origin of unwanted spam calls and ads, Verizon employs an innovative Know Your Customer (KYC) Scoring System, a system that allows Verizon to calculate a reputation score for other networks where Verizon may receive voice traffic. These other networks may be conduits for spammers, and the KYC system can help identify when incoming calls from these networks are likely spam. Verizon was recently awarded a patent for its work in developing the KYC system.

Verizon’s KYC system enables the company to improve the quality of its network and services by reducing the number of fraud-related calls and enhancing network security. Verizon’s practices in continuous KYC monitoring help protect the personal information of its customers from data breaches and bad actors.
Robocall prevention efforts build upon enabling quality network experiences that exceed customer needs and support 5G acceleration and innovation.

Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000 and is one of the world’s leading providers of technology and communications services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $136.8 billion in 2022. The company offers data, video and voice services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.

VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at verizon.com/news. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.

Media contact:
Herbert Nyarko
herbert.aidoo-nyarko@verizon.com

FAQ

What features does Verizon's Call Filter app offer?

Verizon's Call Filter app offers features such as Neighborhood Filter, real-time call analytics through Insights, and the Know Your Customer (KYC) Scoring System to protect against fraud.

How many unwanted calls has Verizon blocked in 2023?

Verizon has blocked over 8.2 billion unwanted calls in 2023, with a total of more than 42 billion unwanted calls detected to date.

What is the purpose of Verizon's KYC Scoring System?

Verizon's KYC Scoring System is designed to calculate a reputation score for other networks where Verizon may receive voice traffic, helping to identify and block likely spam calls and enhance network security.