Verizon Response: Unlimited call/text/data for customers impacted by wildfires in California and Colorado

Rhea-AI Summary

Verizon is providing unlimited calling, texting, and data from August 22 to August 28 for consumer and small business customers affected by wildfires in California and Colorado. Customers in the impacted counties can access this service automatically, with no additional action needed. The Verizon Response Team is on standby 24/7, offering essential support like portable cell sites and charging stations to first responders. Eric Reed from Verizon emphasized the company's commitment to supporting customers during this challenging time, as they navigate evacuation and recovery efforts.

Positive

• Unlimited call, text, and data offer for affected customers enhances customer support during wildfires.
• Verizon Response Team provides 24/7 emergency assistance, aiding first responders with essential resources.

Negative

• None.

For media: we have b-roll, pictures and additional information on our emergency response equipment available at our Emergency Resource Center - https://www.verizon.com/about/news/emergency-resource-center

What you need to know:

• Verizon consumer (prepaid and postpaid) and small business customers in California and Colorado who have been most impacted by this month’s wildfires will receive unlimited calling, texting and data 8/22 - 8/28
• In parts of California and Colorado, some Verizon retail store hours are subject to change due to mandatory evacuation orders. Please check the status and make an appointment at verizonwireless.com/stores before visiting
• Our Verizon Response Team is available 24/7 to provide portable cell sites, WiFi hotspots, charging stations and other devices to first responders

SAN FRANCISCO, Aug. 21, 2020 (GLOBE NEWSWIRE) -- For our consumer and small business customers impacted by the recent wildfires in California and Colorado, beginning Saturday August 22 through Friday August 28, Verizon is providing unlimited calling, texting and data to those customers who reside in counties impacted by the wildfires.

Customers do not have to take any action to take advantage of the offer and can verify eligibility for call/text/data relief by entering their zip code here: https://www.verizon.com/featured/relief/.

You can find the nearest Verizon store by visiting: https://www.verizonwireless.com/stores/.

Our Verizon Response Team is available 24/7 to provide on-demand, emergency assistance to first responders. We mobilize charging stations, WiFi hotspots, devices, special equipment, emergency vehicles and more to support local, state and federal agencies across the US. First responder customers with wireless priority service should utilize *272 when placing calls.

Here’s a quote you can use from one of our local leaders:

“When you have to evacuate your home due to the threat of wildfire, you have more important things to worry about than your wireless bill," said Eric Reed, Verizon Consumer Group Vice President. “We want our customers to know we’ve got their backs and we hope that eliminating overages will provide a little peace of mind during this stressful time.”

Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000 and is celebrating its 20th year as one of the world’s leading providers of technology, communications, information and entertainment products and services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $131.9 billion in 2019. The company offers data, video and voice services and solutions on its award winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.

VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at www.verizon.com/about/news/. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.

Media contact:
Heidi Flato
heidi.flato@verizon.com
925.324.8692
Twitter: @heidiflato

FAQ

What is Verizon offering to customers affected by wildfires in California and Colorado?

Verizon is providing unlimited calling, texting, and data from August 22 to August 28 for affected customers.

How can Verizon customers verify their eligibility for the wildfire relief offer?

Customers can check their eligibility by entering their zip code on Verizon's designated relief site.

What support does the Verizon Response Team provide during emergencies?

The Verizon Response Team offers portable cell sites, WiFi hotspots, and charging stations to first responders.

Who can access Verizon's unlimited service offer during the wildfire period?

Both consumer and small business customers in the impacted counties of California and Colorado can access the offer.

What is Verizon's response to customers evacuating due to wildfires?

Verizon aims to alleviate concerns about wireless bills by eliminating overages during evacuation periods.