Verizon Response: Unlimited call/text/data for customers impacted by Oregon wildfires

Rhea-AI Summary

Verizon is offering unlimited calling, texting, and data from September 10 to 16 for consumer and small business customers affected by wildfires in parts of Oregon. This initiative targets specific zip codes in Clackamas, Douglas, Jackson, Lane, Lincoln, Linn, Marion, and Washington Counties. The company’s Response Team is ready 24/7 to assist first responders with portable cell sites and emergency equipment. Customers do not need to take any action to receive these benefits, and store hours may vary due to evacuations.

Positive

• Unlimited calling, texting, and data provided to wildfire-affected customers.
• Response Team ready to assist first responders 24/7.
• Customer eligibility verification made easy through zip code checks.

Negative

• Potential disruptions in retail store operations due to evacuation orders.

For media: we have b-roll, pictures and additional information on our emergency response equipment available at our Emergency Resource Center - https://www.verizon.com/about/news/emergency-resource-center

What you need to know:

• Verizon consumer (prepaid and postpaid) and small business customers in parts of Clackamas, Douglas, Jackson, Lane, Lincoln, Linn, Marion and Washington Counties who have been most impacted by wildfires will receive unlimited calling, texting and data 9/10-16
• Some Verizon retail store hours are subject to change due to mandatory evacuation orders. Please check the status and make an appointment at verizonwireless.com/stores before visiting
• Our Verizon Response Team is available 24/7 to provide portable cell sites, WiFi hotspots, charging stations and other devices to first responders

PORTLAND, Ore., Sept. 10, 2020 (GLOBE NEWSWIRE) -- For our consumer and small business customers impacted by the wildfires in Oregon, beginning Thursday, September 10 through Wednesday, September 16, Verizon is providing unlimited calling, texting and data to those customers who reside in areas most impacted by the wildfires. Accounts with billing addresses in the following zip codes are included:

97022, 97023, 97038, 97042, 97471, 97443, 97447, 97501, 97504, 97502, 97503, 97535, 97540, 97488, 97489, 97454, 97413, 97478, 97477, 97482, 97488, 97489, 97364, 97368, 97336, 97358, 97360, 97386, 97325, 97342, 97346, 97350, 97384, 97071, 97362, 97375, 97381, 97385, 97119

Customers do not have to take any action to take advantage of the offer and can verify eligibility for call/text/data relief by entering their zip code here: https://www.verizon.com/featured/relief/ (site will be updated on 9/11).

Because the wildfires may affect our normal store hours in certain areas, we recommend shopping and accessing customer assistance online at https://www.verizonwireless.com or by using the MyVerizon app. If you’d rather visit a store, you can find the nearest Verizon location and schedule an appointment by visiting: https://www.verizonwireless.com/stores/.

Our Verizon Response Team is available 24/7 to provide on-demand, emergency assistance to first responders. We mobilize charging stations, WiFi hotspots, devices, special equipment, emergency vehicles and more to support local, state and federal agencies across the US. First responder customers with wireless priority service should utilize *272 when placing calls.

Here’s a quote you can use from one of our local leaders:

“2020 has been a year of unprecedented events, including the devastating wildfires burning across the Western US,” said Eric Reed, Verizon Consumer Group Vice President. “We hope this offer will give our customers one less thing to worry about so they can focus on more important things during this difficult time.”

Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000 and is celebrating its 20th year as one of the world’s leading providers of technology, communications, information and entertainment products and services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $131.9 billion in 2019. The company offers data, video and voice services and solutions on its award winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.

VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at www.verizon.com/about/news/. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.

Media contact:
Heidi Flato
heidi.flato@verizon.com
925.324.8692
Twitter: @heidiflato

 

FAQ

What is Verizon offering to wildfire-affected customers in Oregon?

Verizon is providing unlimited calling, texting, and data to wildfire-affected customers from September 10 to 16.

Which areas in Oregon are eligible for Verizon's relief offer?

Customers in Clackamas, Douglas, Jackson, Lane, Lincoln, Linn, Marion, and Washington Counties are eligible.

How can customers verify eligibility for Verizon's wildfire relief?

Customers can verify eligibility by entering their zip code on Verizon's designated relief site.

What support does Verizon provide to first responders during the wildfires?

Verizon's Response Team offers portable cell sites, WiFi hotspots, charging stations, and more to first responders.

What should customers know about Verizon store hours during the wildfires?

Some Verizon store hours may change due to evacuation orders, so customers should check online before visiting.