Verizon offers relief to Maui customers in response to devastating wildfires

Rhea-AI Summary

Verizon is waiving call/text/data usage incurred from August 10 to 23 for prepaid and postpaid consumer and small business customers in Maui affected by the recent wildfires. Customers whose bill cycle has already closed will have overages automatically credited back.

Talk/Text/Data usage incurred from August 10 - 23 will be waived
for Verizon customers on Maui

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What you need to know:

• Verizon is waiving call/text/data usage incurred for prepaid and postpaid consumer and small business customers in Maui following the recent wildfires
• Customers whose bill cycle has already closed will have overages automatically credited back

HONOLULU, Aug. 09, 2023 (GLOBE NEWSWIRE) --  In response to the devastating wildfires raging across the island of Maui, Verizon is waiving prepaid and postpaid call/text/data usage incurred from August 10 to 23, 2023, for Maui residents. This will bring relief to the thousands of consumer and small business customers* who rely on their mobile devices now more than ever.

This includes all prepaid and postpaid consumer and small business customers with Maui billing addresses.

"As residents in Maui deal with the ongoing effects of these devastating wildfires, know that we, at Verizon, are in your corner, fully committed to supporting your recovery," said Steven Keller, Market President - Pacific at Verizon. "We hope that our offer brings a bit of relief, helping you focus on what’s most important – staying connected to your loved ones."

Customers do not have to take any action to take advantage of the offer and any whose bill cycle has already closed will have overages automatically credited back.

*Verizon small business customers include customers with 50 lines or less.

Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000 and is one of the world’s leading providers of technology and communications services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $136.8 billion in 2022. The company offers data, video and voice services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.

VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at verizon.com/news. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.

Media contact:
Heidi Flato
heidi.flato@verizon.com
925.324.8692

FAQ

What is Verizon waiving for customers in Maui?

Verizon is waiving call/text/data usage incurred from August 10 to 23 for prepaid and postpaid consumer and small business customers in Maui.

Who is eligible for the waived usage?

All prepaid and postpaid consumer and small business customers with Maui billing addresses are eligible.

Will customers need to take any action to take advantage of the offer?

No, customers do not have to take any action to take advantage of the offer.

What happens if a customer's bill cycle has already closed?

Customers whose bill cycle has already closed will have overages automatically credited back.

What is the definition of Verizon small business customers?

Verizon small business customers include customers with 50 lines or less.

What is the contact information for media inquiries?

Media contact: Heidi Flato, heidi.flato@verizon.com, 925.324.8692