Valvoline Great Canadian Oil Change Ranks Highest Among Aftermarket Service Facilities in J.D. Power Survey
Valvoline Great Canadian Oil Change has ranked highest among aftermarket service facilities in J.D. Power's 2024 Canada Customer Service Index–Long-Term Study. The study, conducted from May-June 2024, measured service usage and satisfaction of owners of vehicles from 4-12 years old, analyzing both warranty and non-warranty services.
The survey evaluated overall satisfaction based on five key factors: service quality, vehicle pick-up, service facility, service initiation, and service advisor. Great Canadian Oil Change scored 834 on a 1,000-point scale, based on responses from 8,750 vehicle owners.
Valvoline Inc. (NYSE: VVV) owns and franchises about 130 locations in five Canadian provinces. These service centers offer stay-in-your-car oil changes in approximately 15 minutes, along with various preventive maintenance services including tire rotations, fluid and battery replacements.
Valvoline Great Canadian Oil Change si è classificato al primo posto tra le strutture di assistenza post-vendita nell'Indice di Soddisfazione del Cliente 2024 in Canada di J.D. Power – Studio a lungo termine. Lo studio, condotto da maggio a giugno 2024, ha misurato l'uso del servizio e la soddisfazione dei proprietari di veicoli dai 4 ai 12 anni, analizzando sia i servizi in garanzia che quelli fuori garanzia.
Il sondaggio ha valutato la soddisfazione complessiva basata su cinque fattori chiave: qualità del servizio, ritiro del veicolo, struttura di servizio, avvio del servizio e consulente di servizio. Great Canadian Oil Change ha ottenuto un punteggio di 834 su una scala di 1.000 punti, basato sulle risposte di 8.750 proprietari di veicoli.
Valvoline Inc. (NYSE: VVV) possiede e franchisa circa 130 sedi in cinque province canadesi. Questi centri di servizio offrono cambiolio senza scendere dall'auto in circa 15 minuti, insieme a vari servizi di manutenzione preventiva, tra cui rotazioni dei pneumatici, sostituzioni di fluidi e batterie.
Valvoline Great Canadian Oil Change ha ocupado el primer lugar entre las instalaciones de servicio de posventa en el Índice de Satisfacción del Cliente de Canadá 2024 de J.D. Power – Estudio a largo plazo. El estudio, realizado de mayo a junio de 2024, midió el uso del servicio y la satisfacción de los propietarios de vehículos de 4 a 12 años, analizando tanto los servicios de garantía como los no garantizados.
La encuesta evaluó la satisfacción general basada en cinco factores clave: calidad del servicio, recogida del vehículo, instalaciones de servicio, inicio del servicio y asesor de servicio. Great Canadian Oil Change obtuvo un puntaje de 834 en una escala de 1.000 puntos, basado en las respuestas de 8.750 propietarios de vehículos.
Valvoline Inc. (NYSE: VVV) posee y franquicia aproximadamente 130 ubicaciones en cinco provincias canadienses. Estos centros de servicio ofrecen cambios de aceite sin bajar del automóvil en aproximadamente 15 minutos, junto con varios servicios de mantenimiento preventivo que incluyen rotaciones de llantas, reemplazos de fluidos y baterías.
발볼린 그레이트 캐나다 오일 체인지는 J.D. 파워 2024 캐나다 고객 서비스 지수 – 장기 연구에서 애프터마켓 서비스 시설 중 가장 높은 순위를 기록했습니다. 이 연구는 2024년 5월부터 6월까지 실시되었으며, 4~12년 된 차량 소유자의 서비스 이용 및 만족도를 측정하였고, 보증 서비스와 비보증 서비스를 모두 분석했습니다.
설문 조사는 서비스 품질, 차량 픽업, 서비스 시설, 서비스 시작 및 서비스 상담사라는 다섯 가지 주요 요소를 기반으로 전체 만족도를 평가했습니다. 그레이트 캐나다 오일 체인지는 1,000점 만점에 834점을 기록했습니다. 이 점수는 8,750명의 차량 소유자 응답을 바탕으로 합니다.
발볼린 주식회사 (NYSE: VVV)는 약 캐나다 5개 주에서 130개 지점을 소유 및 프랜차이즈하고 있습니다. 이러한 서비스 센터는 약 15분 만에 차량에서 내리지 않고도 오일 체인지를 제공하며, 타이어 회전, 유체 및 배터리 교체 등 다양한 예방 유지보수 서비스도 제공합니다.
Valvoline Great Canadian Oil Change a obtenu la plus haute note parmi les établissements de service après-vente dans le Canada Customer Service Index 2024 de J.D. Power – Étude à long terme. L'étude, réalisée de mai à juin 2024, a mesuré l'utilisation des services et la satisfaction des propriétaires de véhicules de 4 à 12 ans, en analysant les services sous garantie et hors garantie.
L'enquête a évalué la satisfaction globale sur la base de cinq facteurs clés : qualité du service, prise en charge du véhicule, établissement de service, initiation du service et conseiller de service. Great Canadian Oil Change a obtenu un score de 834 sur une échelle de 1.000 points, basé sur les réponses de 8.750 propriétaires de véhicules.
Valvoline Inc. (NYSE: VVV) possède et franchise environ 130 emplacements dans cinq provinces canadiennes. Ces centres de service proposent des changements d'huile sans descendre de la voiture en environ 15 minutes, ainsi que divers services de maintenance préventive, y compris les rotations de pneus, et les remplacements de liquides et de batteries.
Valvoline Great Canadian Oil Change hat in der J.D. Power 2024 Customer Service Index – Langzeitstudie für Kanada die höchste Platzierung unter den Aftermarket-Serviceeinrichtungen erzielt. Die Studie, die von Mai bis Juni 2024 durchgeführt wurde, maß die Nutzung von Dienstleistungen und die Zufriedenheit von Fahrzeughaltern mit Fahrzeugen, die 4 bis 12 Jahre alt sind, und analysierte sowohl Garantie- als auch Nichtgarantiedienste.
Die Umfrage bewertete die allgemeine Zufriedenheit anhand von fünf Schlüsselfaktoren: Servicequalität, Fahrzeugabholung, Serviceeinrichtung, Serviceinitiierung und Servicemitarbeiter. Great Canadian Oil Change erzielte 834 Punkte auf einer Skala von 1.000 Punkten, basierend auf den Antworten von 8.750 Fahrzeughaltern.
Valvoline Inc. (NYSE: VVV) besitzt und franquisiert etwa 130 Standorte in fünf kanadischen Provinzen. Diese Servicezentren bieten Ölwechsel, bei denen man im Auto bleiben kann, in etwa 15 Minuten an, ergänzt durch verschiedene präventive Wartungsdienste wie Reifenrotationen sowie Flüssigkeits- und Batteriewechsel.
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"Our Great Canadian Oil Change team is honored to be recognized by the communities we proudly serve," said Lori Flees, Valvoline Inc. President & Chief Executive Officer. "It's important to us to help make expert vehicle care easy for everyone. We appreciate that for most people, their car is a major investment, and we are committed to helping them get the most life out of it with quick, easy, trusted service."
The Canada Customer Service Index–Long-Term Study measures service usage and satisfaction of owners of vehicles from 4-12 years old and analyzes the customer experience of both warranty and non-warranty services. The survey was conducted from May-June 2024 and looked at overall satisfaction based on five key factors (in order of importance): service quality, vehicle pick-up, service facility, service initiation and service advisor. Great Canadian Oil Change scored 834 on a 1,000-point scale based on the responses of 8,750 vehicle owners.
Valvoline Inc. owns and franchises approximately 130 locations in five provinces in
To see all Valvoline Great Canadian Oil Change services and to find a center near you, please visit gcoc.ca.
About Valvoline Inc.
Valvoline Inc. (NYSE: VVV) is the quick, easy, trusted leader in automotive preventive maintenance. Valvoline Inc. is creating shareholder value by driving the full potential in our core business, accelerating network growth and innovating to meet the needs of customers and the evolving car parc. With approximately 2,000 service centers throughout
* Based on a survey of more than 900,000 Valvoline Instant Oil Change℠ customers annually
™ Trademark, Valvoline Inc., or its subsidiaries, registered in various countries
For Further Information
Investor Inquiries
Elizabeth B. Clevinger
+1 (859) 357-3155
IR@valvoline.com
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Angela Davied
+1 (877) 508-0832
media@valvoline.com
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SOURCE Valvoline Inc.
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