Zoom Launches ISV Exchange Program with Verint

Rhea-AI Summary

Verint and Zoom Video Communications are expanding their partnership through the ISV Exchange Program. Verint's open platform will now be available to Zoom customers for the first time, allowing them to combine Verint's CX automation solutions with Zoom's offerings. This collaboration aims to enhance customer experience while reducing operational costs.

Positive

• Verint's open platform will be accessible to Zoom customers for the first time, providing them with CX automation solutions and expanding their capabilities.
• The partnership aims to deliver elevated customer experiences by leveraging the unique platform-to-platform approach.
• Verint's 25 years of customer engagement expertise makes them well-equipped to help customers navigate new business challenges.

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• No negative takes identified.

Combined Solution Enables Joint Customers to Elevate Customer Experience While Lowering Operational Costs With AI-Powered CX Automation

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint^® (Nasdaq: VRNT), The Customer Engagement Company^®, today announced that Zoom Video Communications, Inc. is launching the ISV Exchange Program with Verint’s open platform, expanding on the initial partnership announced last November. The unique open architecture of the Verint Platform makes it easy to combine its customer experience (CX) automation solutions with Zoom’s offerings.

“It’s been a pleasure working with Zoom this past year on integrating our open platform with their unified communications solutions as well as Zoom Contact Center,” says Verint’s John Bourne, senior vice president, global channels and alliances. “Our announcement today makes the Verint open platform available to Zoom customers through Zoom for the first time. As Zoom continues to expand their capabilities, we will remain in lock step with them and enable our mutual customers to leverage the power of this unique platform-to-platform approach.”

“We are excited to have Verint as one of our strategic partners,” says Doug Chaney, head of ISV & Marketplace Sales at Zoom. “As the customer engagement pioneer for more than 25 years, Verint is uniquely positioned to help our customers navigate through new business challenges to deliver elevated customer experiences.”

Visit Verint Platform to learn more.

About Verint

Verint^® (NASDAQ: VRNT) helps the world’s most iconic brands continuously elevate the customer experience (CX) and reduce operating costs. More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and AI to maximize CX automation.

Verint, The Customer Engagement Company^®, is proud to be Certified^™ as a Great Place To Work^®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

View source version on businesswire.com: https://www.businesswire.com/news/home/20231025184168/en/

Media Relations

Sue Huss

sue.huss@verint.com

Investor Relations

Matthew Frankel

matthew.frankel@verint.com

Source: Verint

FAQ

What is the ISV Exchange Program and how does it benefit customers?

The ISV Exchange Program is a collaboration between Verint and Zoom, allowing Zoom customers to access Verint's open platform for the first time. This provides customers with CX automation solutions and expands their capabilities, resulting in enhanced customer experiences and potentially lower operational costs.

How long has Verint been a customer engagement pioneer?

Verint has been a customer engagement pioneer for more than 25 years, making them uniquely positioned to help customers navigate through new business challenges and deliver elevated customer experiences.

What are the benefits of the platform-to-platform approach?

The platform-to-platform approach enables the seamless integration of Verint's open platform with Zoom's offerings, allowing customers to leverage the power of both solutions. This collaboration aims to enhance customer experience while reducing operational costs.

How can I learn more about Verint's platform?

You can visit the Verint Platform to learn more about their offerings and how they can benefit your business.