Verint Names 2021 Engage Global Customer Award Winners

Engage21 — Verint^® (Nasdaq: VRNT), The Customer Engagement Company^™, today announced the winners of its 2021 Engage Global Customer Awards. The winners have worked tirelessly this past year to build enduring relationships with customers and achieve truly boundless customer engagement.

The 2021 awards recognize individuals and organizations that are using Verint solutions to help close the engagement capacity gap, a growing trend requiring organizations to manage expanding customer engagement channels, more consumer interactions, and radically changing workforce dynamics with limited resources and budgets. These customers are successfully adapting to the ever-changing consumer landscape and connecting work, data, and experiences to deliver exceptional business results by leveraging Verint’s Customer Engagement Cloud Platform.

“Congratulations to our winners for successfully engaging with employees and customers in a year that put business operations, corporate cultures and leadership to the test,” says Verint’s Celia Fleischaker, chief marketing officer. “We are inspired by these individuals and companies who embraced change while leveraging our solutions to meet new and ongoing business challenges head on.”

The winners will be recognized today at Verint Engage21, the industry’s premier virtual customer engagement event, as well as in this online video. The Verint Engage Global Customer Award winners are recognized in the following categories: Future of Work, Gaining Real Value from Data, AI, and Analytics, Rewiring the Organization, and Elevating Customer Experience.

Future of Work

The Future of Work award recognizes organizations that manage all aspects of the modern-day workforce by empowering staff and technology, enabling connected work and driving real-time work actions. Verint recognized two organizations in this category.

Karin Polman, Florius
Karin Polman is a director at Florius, a leading customer centric mortgage provider in Europe. The company leverages Verint Real-Time Agent Assist in combination with Verint Speech Analytics to help the organization better understand changes in customer needs and behaviors and, in turn, train and provide automated guidance to agents to facilitate better business outcomes. Within the first four months of deployment, the company increased its Contact Net Promoter Score^® (NPS) by 22 percent, improved First Call Resolution by more than nine percent, and reduced Average Hold Time (AHT) by over four percent.

Celso Tonet, Claro
Celso Tonet is an executive director at Claro, a leading telecommunications company in South America. As part of an organizational customer experience transformation initiative, Tonet and his team use Verint Speech Analytics to monitor and address customer demands across a customer base of more than 35 million. This includes the automation of the company’s formerly manual quality monitoring program and processes, resulting in significant cost reduction, greater operational agility, an