Verint Launches New Specialized Bot to Help Protect Sensitive Customer Data and Reduce Compliance Risk

Rhea-AI Summary

Verint launches the Verint Personal Identifiable Information (PII) Redaction Bot to automate compliance and protect customer data

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• The Verint PII Redaction Bot automates the process of identifying and removing sensitive personal data such as credit card and social security numbers, reducing the risk of data breaches
• The bot helps organizations comply with data privacy laws and avoid costly fines due to non-compliance
• Verint's Open CCaaS Platform offers multiple approaches to data protection, ensuring high levels of data security and compliance for customers

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• None.

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint^® (NASDAQ: VRNT), The Customer Engagement Company^®, today announced the launch of the Verint Personal Identifiable Information (PII) Redaction Bot giving organizations a way to automate compliance, reduce risk, and protect their customers’ sensitive personal data such as credit card and social security numbers, dates of birth, etc.

“With data privacy laws increasing across the globe to help protect citizens, brands need to comply, or they risk having damaged reputations and a lack of trust from customers due to the possibility of data breaches. And even if that data doesn’t fall into the wrong hands, it can still spell financial disaster from costly fines due to non-compliance,” says Verint’s David Singer, global vice president, go-to-market strategy. “Verint’s PII Redaction Bot joins the large team of bots available on the Verint Open CCaaS Platform and leverages Verint’s DaVinci AI and Engagement Data Hub to elevate an organization’s existing data protection strategies.”

Verint’s Open CCaaS Platform offers multiple approaches to data protection, helping ensure the highest levels of data security and compliance for customers. Redaction has been practiced in the industry for quite a while based on manual processes, leaving room for human error. The Verint PII Redaction Bot automatically identifies and removes PII in interaction data. It can be used in combination with other approaches like automated screen triggers to redact PII.

The Verint PII Redaction Bot is part of Verint’s team of specialized bots powered by the Verint Open CCaaS Platform with Verint Da Vinci AI and Verint Engagement Data Hub at the platform core.

Visit Verint Specialized Bots to learn more.

About Verint

Verint^® (NASDAQ: VRNT) helps the world’s most iconic brands continuously elevate the customer experience (CX) and reduce operating costs. More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and AI to maximize CX automation.

Verint, The Customer Engagement Company^®, is proud to be Certified^™ by Great Place To Work^®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

View source version on businesswire.com: https://www.businesswire.com/news/home/20231017980205/en/

Media Relations

Sue Huss

sue.huss@verint.com

Investor Relations

Matthew Frankel

matthew.frankel@verint.com

 

Source: Verint

FAQ

What is the Verint PII Redaction Bot?

The Verint PII Redaction Bot is a tool that automates the process of identifying and removing sensitive personal data from customer interactions.

How does the Verint PII Redaction Bot help organizations?

The bot helps organizations automate compliance, reduce the risk of data breaches, and protect customer data.

What is Verint's Open CCaaS Platform?

Verint's Open CCaaS Platform is a platform that offers multiple approaches to data protection and ensures high levels of data security and compliance for customers.

What are the benefits of using the Verint PII Redaction Bot?

Using the Verint PII Redaction Bot can help organizations comply with data privacy laws, avoid costly fines, and protect their reputation and customer trust.

How does the Verint PII Redaction Bot work?

The bot leverages Verint's DaVinci AI and Engagement Data Hub to automatically identify and remove personal identifiable information (PII) from interaction data.

Where can I learn more about Verint's specialized bots?

You can visit Verint Specialized Bots to learn more about the Verint PII Redaction Bot and other specialized bots available on the Verint Open CCaaS Platform.