Verint Customers Honored for CX and EX Automation Success at the 2024 EMEA Inspire Awards
Verint (NASDAQ: VRNT) celebrated customer excellence at the 2024 EMEA Inspire Awards in London on November 21, recognizing organizations for their achievements in customer experience (CX) and employee experience (EX) automation. The ceremony honored 26 winners across eight categories, highlighting successful implementations of CX Automation, AI, and analytics. Notable platinum winners included Tryg for Best AI Augmented Workforce, Sky Italia for Innovating with AI & Analytics, Florius for CX Automation Champion, ASDA Mobile for Supercharged Self-Service, and Capitec Bank for Engaged Customer of the Year 2024.
Verint (NASDAQ: VRNT) ha celebrato l'eccellenza del cliente durante i premi EMEA Inspire 2024 a Londra il 21 novembre, riconoscendo le organizzazioni per i loro successi nell'automazione dell'esperienza del cliente (CX) e dell'esperienza dei dipendenti (EX). La cerimonia ha onorato 26 vincitori suddivisi in otto categorie, mettendo in evidenza implementazioni di successo di automazione CX, intelligenza artificiale e analisi. Tra i vincitori platinum spiccano Tryg come Migliore Forza Lavoro Aumentata da IA, Sky Italia per Innovazione con IA & Analisi, Florius come Campione di Automazione CX, ASDA Mobile per Servizio al Cliente Potenziato, e Capitec Bank come Cliente Impegnato dell'Anno 2024.
Verint (NASDAQ: VRNT) celebró la excelencia del cliente en los Premios EMEA Inspire 2024 en Londres el 21 de noviembre, reconociendo a organizaciones por sus logros en la automatización de la experiencia del cliente (CX) y de la experiencia del empleado (EX). La ceremonia honró a 26 ganadores en ocho categorías, destacando implementaciones exitosas de automatización de CX, IA y análisis. Los ganadores platinum destacados incluyeron a Tryg por Mejor Fuerza Laboral Aumentada por IA, Sky Italia por Innovación con IA y Análisis, Florius por Campeón de Automatización de CX, ASDA Mobile por Autoservicio Potenciado, y Capitec Bank por Cliente Comprometido del Año 2024.
Verint (NASDAQ: VRNT)는 11월 21일 런던에서 열린 2024 EMEA Inspire Awards에서 고객의 우수성을 기념하며 CX(고객 경험) 및 EX(직원 경험) 자동화에서의 성과를 인정받는 조직들을 축하했습니다. 이 시상식에서는 26명의 수상자가 8개 카테고리에서 선정되어 CX 자동화, AI 및 분석의 성공적인 구현을 강조했습니다. 주목할 만한 플래티넘 수상자는 최고 AI 증강 인력 상을 수상한 Tryg, AI 및 분석으로 혁신한 Sky Italia, CX 자동화 챔피언으로 선정된 Florius, 슈퍼차지 자가 서비스 상을 수상한 ASDA Mobile, 2024년 올해의 참여 고객으로 선정된 Capitec Bank가 포함됩니다.
Verint (NASDAQ: VRNT) a célébré l'excellence client lors des EMEA Inspire Awards 2024 à Londres le 21 novembre, reconnaissant les organisations pour leurs réalisations en matière d'automatisation de l'expérience client (CX) et de l'expérience employé (EX). La cérémonie a honoré 26 lauréats dans huit catégories, mettant en avant des mises en œuvre réussies de l'automatisation CX, de l'IA et de l'analyse. Parmi les lauréats platinum notables figuraient Tryg pour la Meilleure Main-d'œuvre Augmentée par IA, Sky Italia pour son Innovation avec IA & Analyse, Florius pour Champion de l'Automatisation CX, ASDA Mobile pour Service Autonome Optimisé, et Capitec Bank pour Client Engagé de l'Année 2024.
Verint (NASDAQ: VRNT) feierte am 21. November in London die Kundenexzellenz bei den EMEA Inspire Awards 2024 und ehrte Organisationen für ihre Leistungen in der Automatisierung von Kundenerfahrungen (CX) und Mitarbeitererfahrungen (EX). Bei der Zeremonie wurden 26 Gewinner in acht Kategorien ausgezeichnet, wobei erfolgreiche Implementierungen von CX-Automatisierung, KI und Analytik hervorgehoben wurden. Zu den bemerkenswerten Platin-Gewinnern gehörten Tryg für die Beste KI-unterstützte Arbeitskraft, Sky Italia für Innovationen mit KI & Analytik, Florius als CX-Automatisierungschampion, ASDA Mobile für Supercharged Self-Service und Capitec Bank als Engagierter Kunde des Jahres 2024.
- Recognition of successful AI and CX automation implementations across major clients
- Strong market presence demonstrated through 26 customer success stories
- Diverse client base across multiple sectors and regions
- None.
The awards ceremony recognized organizations delivering inspirational customer experience (CX) and employee experience (EX) success stories leveraging CX Automation, AI and analytics. The evening honored 26 winners across the EMEA region.
Organizations from a wide range of sectors won across eight categories, bringing together the very best of EX and CX across EMEA.
The winners in each category were:
-
Best AI Augmented Workforce
- PLATINUM: Tryg
- GOLD: Capita Regulated Services
- SILVER: Securex; Capita Experience
-
Innovating with AI & Analytics
- PLATINUM: Sky Italia
- GOLD: Groupe Orange
- SILVER: BankDhofar
-
CX Automation Champion
- PLATINUM: Florius
- GOLD: Novuna
- SILVER: Securitas Direct
-
Supercharged Self-Service
- PLATINUM: ASDA Mobile
-
GOLD: Cancer Research
UK - SILVER: Hg
-
Driving Digital-First Engagement
- PLATINUM: Manchester City Council
- GOLD: Trainline
- SILVER: Qatar Airways
-
Excellence in Back Office
- PLATINUM: confidential customer
- GOLD: Legal & General
- SILVER: Enedis
-
Excellence in Regulatory Compliance
- PLATINUM: First National Bank
-
GOLD: AXA
UK - SILVER: Aviva
-
Engaged Customer of the Year 2024
- PLATINUM: Capitec Bank
- GOLD: Vitality
- SILVER: Equiniti; Legal & General
“These award winners are shining examples of how Verint is delivering significant AI-powered success for businesses, their customers and agents,” says Verint’s Nick Nonini, managing director, EMEA. “We’re grateful to our customers for helping cement Verint’s market leadership in CX Automation with stronger, faster AI business outcomes, now.”
Learn more about the Verint EMEA Inspire Awards.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
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Media Relations
Sue Huss
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Investor Relations
Matthew Frankel
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Source: Verint
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