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Vonage (Nasdaq: VG) collaborates with Headsets.com to enhance customer service through integrated unified communications and contact center solutions. With a 98% success rate in answering calls within four rings, Headsets.com prioritizes a seamless agent experience, backed by over 25 years of expertise and strong customer support culture. This partnership aims to create more engaging customer interactions by integrating CRM and business applications, reflecting Vonage's commitment to empowering businesses in their digital transformation.
Vonage (Nasdaq: VG) has partnered with China-based edtech platform PalFish to enhance customer engagement via the Vonage Communication Platform. This integration allows PalFish to connect with users through various channels, including the Vonage Voice and Messages APIs. The partnership aims to leverage the growing e-learning market in Asia Pacific, projected to reach USD 90 billion by 2026. PalFish, focused on English language education for children, will utilize these APIs to improve communication and customer acquisition, marking a significant step in its technological advancement.
Vonage (Nasdaq: VG) announced that Australia's Curious Thing is utilizing the Vonage Communication Platform (VCP) to enhance customer engagement through AI-driven solutions. During the pandemic, Curious Thing established intelligent conversations with 150,000 users in just 10 days, aiding public safety compliance. Their voice AI technology serves various sectors, including e-commerce and healthcare, enabling proactive customer outreach. This collaboration showcases the scalability and versatility of Vonage's APIs, which help businesses transition from traditional interactions to more immersive experiences.
Vonage (Nasdaq: VG) announced a partnership with Curious Thing, an AI voice startup, to enhance customer engagement through AI-enabled proactive outreach. During the pandemic, they successfully connected with 150,000 customers in just 10 days, demonstrating the effectiveness of the Vonage Communication Platform. This partnership aims to improve customer experiences across various sectors, including ecommerce and healthcare. The integration of Vonage's APIs allows Curious Thing to scale its solutions globally, fostering personalized and intelligent communications.
Vonage (Nasdaq: VG) announced that SecureAppbox, a European cloud service, has selected Vonage Video Express to enhance its SecureMeetings platform. This solution provides a secure video platform with features that support GDPR compliance. Users can integrate video calls quickly, simplifying development processes. With the global video conferencing market projected to reach $24.4 billion by 2028, Vonage aims to meet rising demand for secure video solutions while ensuring high quality and scalability.
Vonage (Nasdaq: VG) has received a 5-Star Rating from CRN® in its 2022 Partner Program Guide, marking the third consecutive year for this recognition. The rating is awarded to select vendors demonstrating exceptional support and innovative partner programs. Vonage's Channel Chief, Jim Regan, attributed this award to the company’s commitment to enhancing communications for partners and customers. The comprehensive evaluation includes criteria like partner profitability, training, and marketing support. The Partner Program Guide details the best programs from leading IT vendors for potential partnerships.
Vonage (Nasdaq: VG) has enhanced its Communications Platform by introducing new video capabilities to its Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) applications. This upgrade allows users to switch to video easily, improving collaboration and customer engagement. Recent data shows a 300% rise in consumer preference for video interactions since January 2020, with 38% of workers favoring video calls for collaboration. These innovations aim to streamline communication and enhance productivity in today's digital landscape.
Vonage (Nasdaq: VG) launched its Interactive Broadcast with Experience Composer, enabling real-time interactive events for up to 15,000 participants simultaneously. This innovation is designed to support virtual events across various sectors, including healthcare and education, transforming how organizations engage audiences. With features such as live streaming, custom branding, and enhanced user interaction, the platform aims to meet the growing demand for dynamic online experiences. Currently in beta, it has been nominated for the Best Innovation award at Enterprise Connect.
On March 21, 2022, Vonage (Nasdaq: VG) announced enhancements to its Jumper.ai conversational commerce application, introducing new video capabilities designed to improve retail engagement. These features allow brands to invite customers to live video interactions with in-store associates, creating personalized shopping experiences. With an increasing number of consumers engaging in video chats with businesses, these enhancements aim to boost product sales conversion rates. The update supports global brands like L'Oréal and Burger King in connecting effectively with customers.
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