Bristol Myers Squibb Commits to Veeva Vault CRM
Veeva Systems (NYSE:VEEV) announced that Bristol Myers Squibb (BMS) has committed to implementing Veeva Vault CRM, marking a significant expansion of their existing partnership. The collaboration focuses on leveraging AI-powered customer relationship management to enhance healthcare practitioner engagement.
The Vault CRM suite will feature four AI agents - Pre-call Agent, Content Agent, Free Text Agent, and Voice Agent - scheduled for release in December 2025. This technology aims to transform how BMS interacts with healthcare practitioners and streamlines the delivery of information about their medicine portfolio.
Veeva Systems (NYSE:VEEV) ha annunciato che Bristol Myers Squibb (BMS) si è impegnata ad implementare Veeva Vault CRM, segnando una significativa espansione della loro partnership esistente. La collaborazione si concentra sull'utilizzo della gestione delle relazioni con i clienti alimentata dall'IA per migliorare l'engagement con gli operatori sanitari.
La suite Vault CRM includerà quattro agenti IA - Pre-call Agent, Content Agent, Free Text Agent e Voice Agent - prevista per il rilascio nel dicembre 2025. Questa tecnologia mira a trasformare il modo in cui BMS interagisce con gli operatori sanitari e a semplificare la consegna delle informazioni sul loro portafoglio di medicinali.
Veeva Systems (NYSE:VEEV) anunció que Bristol Myers Squibb (BMS) se ha comprometido a implementar Veeva Vault CRM, marcando una expansión significativa de su asociación existente. La colaboración se centra en aprovechar la gestión de relaciones con clientes impulsada por IA para mejorar la participación de los profesionales de la salud.
La suite Vault CRM contará con cuatro agentes de IA - Pre-call Agent, Content Agent, Free Text Agent y Voice Agent - con lanzamiento previsto para diciembre de 2025. Esta tecnología busca transformar la forma en que BMS interactúa con los profesionales de la salud y agilizar la entrega de información sobre su cartera de medicamentos.
Veeva Systems (NYSE:VEEV)는 Bristol Myers Squibb(BMS)가 Veeva Vault CRM을 구현하겠다고 약속했다고 발표했습니다. 이는 기존 파트너십의 중요한 확장을 의미합니다. 협력은 AI 기반 고객 관리 기능을 활용하여 의료 전문가와의 상호 작용을 개선하는 데 중점을 둡니다.
Vault CRM 모음에는 네 가지 AI 에이전트가 포함될 예정이며 - Pre-call Agent, Content Agent, Free Text Agent, Voice Agent - 2025년 12월에 출시될 예정입니다. 이 기술은 BMS가 의료 전문가와 상호 작용하는 방식을 혁신하고 의약 포트폴리오에 대한 정보를 전달하는 과정을 간소화하는 것을 목표로 합니다.
Veeva Systems (NYSE:VEEV) a annoncé que Bristol Myers Squibb (BMS) s’est engagée à mettre en œuvre Veeva Vault CRM, marquant une expansion significative de leur partenariat existant. La collaboration vise à exploiter une gestion de la relation client pilotée par IA pour améliorer l'engagement des professionnels de santé.
La suite Vault CRM comprendra quatre agents IA - Pre-call Agent, Content Agent, Free Text Agent et Voice Agent - dont la sortie est prévue en décembre 2025. Cette technologie vise à transformer la manière dont BMS interagit avec les professionnels de santé et à rationaliser la diffusion des informations sur leur portefeuille de médicaments.
Veeva Systems (NYSE:VEEV) kündigte an, dass Bristol Myers Squibb (BMS) sich verpflichtet hat, Veeva Vault CRM zu implementieren, was eine bedeutende Erweiterung ihrer bestehenden Partnerschaft darstellt. Die Zusammenarbeit konzentriert sich darauf, KI-gestützte Customer-Relationship-Management-Lösungen zu nutzen, um die Einbindung von Gesundheitsdienstleistern zu verbessern.
Die Vault CRM-Suite wird vier KI-Agenten umfassen - Pre-call Agent, Content Agent, Free Text Agent und Voice Agent - und voraussichtlich im Dezember 2025 veröffentlicht werden. Diese Technologie zielt darauf ab, die Art und Weise, wie BMS mit Gesundheitsdienstleistern interagiert, zu verändern und die Bereitstellung von Informationen über ihr Arzneimittelportfolio zu erleichtern.
أعلنت شركة Veeva Systems (NYSE:VEEV) أن شركة Bristol Myers Squibb (BMS) قد التزمت بتنفيذ Veeva Vault CRM، وهو ما يمثل توسعًا كبيرًا في شراكتهما القائمة. تركّز الشراكة على الاستفادة من إدارة علاقات العملاء المدعمة بالذكاء الاصطناعي لتحسين التفاعل مع العاملين في الرعاية الصحية.
ستتضمن مجموعة Vault CRM أربعة وكلاء ذكاء اصطناعي - وكيل ما قبل الاتصال، وكيل المحتوى، وكيل النص الحر، ووكيل الصوت - والمتوقَّع الإصدار في ديسمبر 2025. تهدف هذه التقنية إلى تحويل طريقة تفاعل BMS مع مقدمي الرعاية الصحية وتسهيل توصيل المعلومات حول محفظة أدويةهم.
Veeva Systems（NYSE:VEEV）宣布，Bristol Myers Squibb（BMS）承诺实施 Veeva Vault CRM，标志着双方现有伙伴关系的显著扩展。此次合作专注于利用 AI 驱动的客户关系管理来提升与医疗保健从业人员的互动。
Vault CRM 套件将包含 四个 AI 代理——Pre-call Agent、Content Agent、Free Text Agent 和 Voice Agent——计划于 2025 年 12 月发布。这项技术旨在改变 BMS 与医疗保健从业人员的互动方式，并简化向其药品组合提供信息的流程。
- Strategic partnership with major pharmaceutical company Bristol Myers Squibb
- Launch of new AI-powered CRM product scheduled for December 2025
- Expansion of existing customer relationship indicates strong product satisfaction
- None.
For next-generation CRM with deep, industry-specific AI agents
"Technology is fundamentally reshaping the way we engage with our customers and the patients they serve," said Greg Meyers, executive vice president, chief digital and technology officer at Bristol Myers Squibb. "We are excited to take the next step in our long-standing relationship with Veeva by using Vault CRM to help transform how healthcare practitioners make informed decisions about the increasingly complex array of innovative medicines available today."
"By embedding AI into every step of the customer journey — from how practitioners receive valuable information about our portfolio to how they engage with our field force — Veeva is ideally positioned to support us in our mission to deliver life-changing medicines to patients worldwide," added Meyers.
"We appreciate the trust and partnership and are committed to supporting Bristol Myers Squibb in their mission to provide medicines that transform the lives of patients with serious diseases," said Veeva CEO Peter Gassner. "With Vault CRM we are delivering the next generation of CRM with embedded AI agents to advance healthcare practitioner engagement and help get the right treatments to patients faster."
Vault CRM is part of the Vault CRM Suite of applications that provide the technology foundation for commercial execution. The first Veeva AI agents for Vault CRM — Pre-call Agent, Content Agent, Free Text Agent, and Voice Agent — are planned for availability in December 2025.
About Veeva Systems
Veeva delivers the industry cloud for life sciences with software, data, and business consulting. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,500 customers, ranging from the world's largest biopharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves. For more information, visit veeva.com.
Veeva Forward-Looking Statements
This release contains forward-looking statements regarding Veeva's products and services and the expected results or benefits from use of our products and services. These statements are based on our current expectations. Actual results could differ materially from those provided in this release and we have no obligation to update such statements. There are numerous risks that have the potential to negatively impact our results, including the risks and uncertainties disclosed in our filing on Form 10-Q for the period ended July 31, 2025, which you can find here (a summary of risks which may impact our business can be found on pages 33 and 34), and in our subsequent SEC filings, which you can access at sec.gov.
Contact:
Maria Scurry
Veeva Systems
maria.scurry@veeva.com
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SOURCE Veeva Systems
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