Upland Delivers Award-Winning AI Knowledge Management Solutions to Drive Productivity

Rhea-AI Summary

Upland Software's RightAnswers has been named to the 2024 KMWorld AI 100 list for the second consecutive year, recognizing top knowledge management companies leveraging AI. This achievement underscores Upland's extensive efforts in AI integration across its product portfolio and internal initiatives. RightAnswers streamlines information management by utilizing AI search and content generation, integrating knowledge sources, and empowering self-service initiatives.

Upland is expanding AI functionality throughout its products and partnering with industry leaders like Salesforce, Microsoft, and IBM. The company's AI Council ensures a responsible approach to AI implementation, balancing innovation with security and compliance standards. This recognition from KMWorld validates Upland's commitment to delivering innovative AI solutions in the evolving digital transformation landscape.

Positive

• Upland RightAnswers named to 2024 KMWorld AI 100 list for second consecutive year
• AI functionality being added throughout Upland's product portfolio
• Partnerships with major tech companies: Salesforce, Microsoft, and IBM for AI initiatives
• Internal AI Council established to ensure responsible AI implementation

Negative

• None.

Upland RightAnswers named to the 2024 KMWorld AI 100 list for top knowledge management companies leveraging AI

AUSTIN, Texas--(BUSINESS WIRE)-- Upland Software, Inc. (Nasdaq: UPLD), a leader in AI-enabled cloud software for digital transformation, today announced, for the second year in a row, Upland RightAnswers has been named to the 2024 KMWorld AI 100, recognizing the top knowledge management companies leveraging the power of AI and other innovative software. This achievement supports Upland’s extensive efforts in AI, integrating the technology into products across its portfolio, along with internal initiatives to responsibly support the company and its customers on their AI journeys.

“AI has made tremendous advancements in recent years. Early on, our leadership team recognized the need to focus on AI’s potential and approach these opportunities methodically. Clear focus and strategy are crucial,” said Dan Doman, Chief Product Officer at Upland Software. “At Upland Software, we recognize the significant impact AI is having on our customers and our business. We’re excited to receive this recognition from KMWorld as further evidence of our commitment to delivering a coherent, innovative, and relevant AI strategy for our customers in this evolving landscape.”

As a leader in AI knowledge management, RightAnswers streamlines information creation, access, and maintenance. Leveraging AI search and content generation, it integrates knowledge sources, provides AI-powered answers to agents, simplifies article creation, and empowers self-service initiatives through APIs and portals. In addition to the RightAnswers AI initiatives, Upland is adding AI functionality throughout its product portfolio and leveraging the technology in partnerships with Salesforce, Microsoft, and IBM.

"It’s easy to become overwhelmed, even awestruck, at the amount of information about AI, particularly GenAI, thrown at us on a daily basis,” said Marydee Ojala, Editor-in-Chief of KMWorld. “The ability of AI technologies to process vast amounts of data, recognize patterns that humans can’t see, and generate new knowledge and insights boggles the imagination. We at KMWorld are excited about the potential of AI to provide innovative KM solutions across the entire enterprise."

Along with product implementations, Upland employs numerous AI tools internally as well to boost development, testing and overall employee efficiency. The company relies on an internal team to devise an effective, responsible plan for AI, known as the Upland AI Council. Through the AI Council, Upland continues its commitment to balancing innovation with responsibility, preserving the security and compliance standards that our customers expect.

Learn more about Upland’s numerous AI initiatives at https://uplandsoftware.com/products/.

About Upland Software

Upland Software Inc. enables global businesses to work smarter with over 25 proven enterprise cloud software products that increase revenue, reduce costs, and deliver immediate value. Our solutions offer many integrated AI capabilities and cover digital marketing, knowledge management, contact center service, sales productivity, content lifecycle automation, and more. Upland's powerful cloud products are trusted by more than 10,000 global customers. Learn how Upland helps businesses achieve outcomes that matter at www.uplandsoftware.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240814319696/en/

Lloyd Berry

media@uplandsoftware.com

Source: Upland Software Inc.

FAQ

What recognition did Upland Software (UPLD) receive for its AI initiatives in 2024?

Upland Software's RightAnswers was named to the 2024 KMWorld AI 100 list, recognizing top knowledge management companies leveraging AI, for the second consecutive year.

How is Upland Software (UPLD) integrating AI into its business?

Upland is integrating AI across its product portfolio, including RightAnswers for knowledge management, partnering with Salesforce, Microsoft, and IBM, and using AI tools internally to boost development, testing, and employee efficiency.

What are the key features of Upland RightAnswers' AI-powered knowledge management solution?

RightAnswers streamlines information creation, access, and maintenance by leveraging AI search and content generation, integrating knowledge sources, providing AI-powered answers to agents, simplifying article creation, and empowering self-service initiatives through APIs and portals.

How is Upland Software (UPLD) ensuring responsible AI implementation?

Upland has established an internal AI Council to devise an effective and responsible plan for AI implementation, focusing on balancing innovation with security and compliance standards expected by their customers.