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Upland Software Reports Fourth Quarter 2024 Financial Results

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Upland Software (UPLD) reported Q4 2024 financial results with total revenue of $68.0 million, down 6% year-over-year. Subscription and support revenue decreased 6% to $64.3 million. The company reduced its GAAP net loss to $3.4 million from $16.0 million in Q4 2023.

Key metrics include Adjusted EBITDA of $14.9 million (22% of revenue), improved from $14.1 million (19%) year-over-year. Free cash flow reached $9.0 million, with cash on hand of $56.4 million after $7.4 million in Term Loan repayments.

The company welcomed 110 new customers, including 21 major ones, and expanded relationships with 291 existing customers. For 2025, Upland projects Q1 revenue between $59.0-$65.0 million and full-year revenue of $231.5-$255.5 million, representing an 11% decrease at midpoint, impacted by recent divestitures of two non-strategic product lines.

Upland Software (UPLD) ha riportato i risultati finanziari del quarto trimestre del 2024 con un fatturato totale di 68,0 milioni di dollari, in calo del 6% rispetto all'anno precedente. I ricavi da abbonamenti e supporto sono diminuiti del 6% a 64,3 milioni di dollari. L'azienda ha ridotto la sua perdita netta GAAP a 3,4 milioni di dollari rispetto ai 16,0 milioni di dollari del quarto trimestre del 2023.

I principali indicatori includono un EBITDA rettificato di 14,9 milioni di dollari (22% del fatturato), migliorato rispetto ai 14,1 milioni di dollari (19%) dell'anno precedente. Il flusso di cassa libero ha raggiunto i 9,0 milioni di dollari, con disponibilità liquide di 56,4 milioni di dollari dopo i rimborsi di 7,4 milioni di dollari di prestiti a termine.

L'azienda ha accolto 110 nuovi clienti, di cui 21 di grandi dimensioni, ed ha ampliato le relazioni con 291 clienti esistenti. Per il 2025, Upland prevede un fatturato per il primo trimestre compreso tra 59,0 e 65,0 milioni di dollari e un fatturato annuo compreso tra 231,5 e 255,5 milioni di dollari, che rappresenta una diminuzione dell'11% al punto medio, influenzata dalle recenti dismissioni di due linee di prodotto non strategiche.

Upland Software (UPLD) informó los resultados financieros del cuarto trimestre de 2024 con ingresos totales de 68,0 millones de dólares, una disminución del 6% en comparación con el año anterior. Los ingresos por suscripciones y soporte disminuyeron un 6% a 64,3 millones de dólares. La empresa redujo su pérdida neta GAAP a 3,4 millones de dólares desde 16,0 millones de dólares en el cuarto trimestre de 2023.

Los principales indicadores incluyen un EBITDA ajustado de 14,9 millones de dólares (22% de los ingresos), mejorado desde 14,1 millones de dólares (19%) en comparación con el año anterior. El flujo de caja libre alcanzó los 9,0 millones de dólares, con efectivo disponible de 56,4 millones de dólares después de reembolsos de 7,4 millones de dólares en préstamos a plazo.

La empresa dio la bienvenida a 110 nuevos clientes, incluidos 21 importantes, y amplió las relaciones con 291 clientes existentes. Para 2025, Upland proyecta ingresos para el primer trimestre entre 59,0 y 65,0 millones de dólares y un ingreso total anual de entre 231,5 y 255,5 millones de dólares, lo que representa una disminución del 11% en el punto medio, afectado por recientes desinversiones de dos líneas de productos no estratégicos.

업플랜드 소프트웨어 (UPLD)는 2024년 4분기 재무 결과를 보고하며 총 수익이 6,800만 달러로 전년 대비 6% 감소했다고 발표했습니다. 구독 및 지원 수익은 6% 감소하여 6,430만 달러에 이릅니다. 이 회사는 GAAP 기준의 순손실을 1,340만 달러에서 1,600만 달러로 줄였습니다.

주요 지표에는 조정 EBITDA가 1,490만 달러 (수익의 22%)로 전년 대비 1,410만 달러 (19%)에서 개선되었습니다. 자유 현금 흐름은 900만 달러에 도달했으며, 740만 달러의 기간 대출 상환 후 보유 현금은 5,640만 달러입니다.

회사는 110명의 신규 고객을 맞이했으며, 그 중 21명이 주요 고객입니다. 또한 291명의 기존 고객과의 관계를 확장했습니다. 2025년을 위해, 업플랜드는 1분기 수익을 5,900만에서 6,500만 달러 사이로 예상하며, 연간 수익은 2억 3,150만에서 2억 5,550만 달러 사이로 예상하며, 이는 중간값에서 11% 감소를 나타내며 최근 두 개의 비전략적 제품 라인의 매각에 영향을 받았습니다.

Upland Software (UPLD) a publié les résultats financiers du quatrième trimestre 2024, avec un chiffre d'affaires total de 68,0 millions de dollars, en baisse de 6 % par rapport à l'année précédente. Les revenus d'abonnements et de support ont diminué de 6 % pour atteindre 64,3 millions de dollars. L'entreprise a réduit sa perte nette GAAP à 3,4 millions de dollars contre 16,0 millions de dollars au quatrième trimestre 2023.

Les indicateurs clés comprennent un EBITDA ajusté de 14,9 millions de dollars (22 % du chiffre d'affaires), amélioré par rapport à 14,1 millions de dollars (19 %) d'une année sur l'autre. Le flux de trésorerie libre a atteint 9,0 millions de dollars, avec des liquidités de 56,4 millions de dollars après des remboursements de 7,4 millions de dollars de prêts à terme.

L'entreprise a accueilli 110 nouveaux clients, dont 21 importants, et a élargi ses relations avec 291 clients existants. Pour 2025, Upland prévoit un chiffre d'affaires du premier trimestre compris entre 59,0 et 65,0 millions de dollars et un chiffre d'affaires annuel total compris entre 231,5 et 255,5 millions de dollars, représentant une baisse de 11 % au point médian, impactée par les récentes cessions de deux lignes de produits non stratégiques.

Upland Software (UPLD) hat die finanziellen Ergebnisse für das vierte Quartal 2024 veröffentlicht, mit einem Gesamtumsatz von 68,0 Millionen Dollar, was einem Rückgang von 6% im Vergleich zum Vorjahr entspricht. Die Einnahmen aus Abonnements und Unterstützung sanken um 6% auf 64,3 Millionen Dollar. Das Unternehmen verringerte seinen GAAP-Nettoverlust auf 3,4 Millionen Dollar von 16,0 Millionen Dollar im vierten Quartal 2023.

Wichtige Kennzahlen umfassen ein angepasstes EBITDA von 14,9 Millionen Dollar (22% des Umsatzes), verbessert von 14,1 Millionen Dollar (19%) im Vergleich zum Vorjahr. Der freie Cashflow erreichte 9,0 Millionen Dollar, mit liquiden Mitteln von 56,4 Millionen Dollar nach Rückzahlungen von 7,4 Millionen Dollar für Terminkredite.

Das Unternehmen begrüßte 110 neue Kunden, darunter 21 große, und erweiterte die Beziehungen zu 291 bestehenden Kunden. Für 2025 prognostiziert Upland einen Umsatz im ersten Quartal zwischen 59,0 und 65,0 Millionen Dollar und einen Gesamtjahresumsatz von 231,5 bis 255,5 Millionen Dollar, was einen Rückgang von 11% im Mittelwert darstellt, beeinflusst durch die jüngsten Veräußungen von zwei nicht-strategischen Produktlinien.

Positive
  • Reduced GAAP net loss by 79% year-over-year to $3.4 million
  • Improved Adjusted EBITDA margin to 22% from 19% year-over-year
  • Core Organic Growth Rate increasing to 2.5% in 2025
  • Strong customer acquisition with 110 new customers in Q4
  • Significant debt reduction with $188.4 million in Term Loan repayments during 2024
Negative
  • Total revenue declined 6% year-over-year to $68.0 million
  • Subscription and support revenue decreased 6% to $64.3 million
  • Projected 11% revenue decline for 2025 due to non-strategic product divestitures
  • Q1 2025 guidance shows 12% revenue decline at midpoint

Insights

Upland Software's Q4 2024 results present a mixed picture with revenue declines offset by improved profitability metrics. Total revenue decreased 6% YoY to $68.0 million, while subscription and support revenue similarly fell 6% to $64.3 million. However, the company significantly narrowed its GAAP net loss to $3.4 million from $16.0 million in Q4 2023.

The company's focus on operational efficiency is yielding results, with Adjusted EBITDA improving to $14.9 million (22% of revenue) compared to $14.1 million (19%) a year ago. Cash generation remains strong with free cash flow of $9.0 million, slightly up from $8.6 million in Q4 2023.

Debt reduction has been a priority, with $188.4 million in Term Loan principal repayments in 2024, plus an additional $32.9 million paid down after year-end. Cash reserves stood at $56.4 million at quarter-end.

The 2025 outlook signals continued strategic repositioning. The divestiture of underperforming product lines will reduce revenue by approximately $18 million but maintains Adjusted EBITDA projections. The full-year 2025 guidance indicates an 11% revenue decrease at midpoint but a 7% Adjusted EBITDA increase, reflecting margin expansion to 24%.

Customer metrics remain positive with 110 new customers and 291 relationship expansions in Q4, suggesting the core business fundamentals remain intact despite the revenue challenges. The company's strategic pivot to higher-margin business indicates management is prioritizing profitability over top-line growth.

Upland's strategic repositioning toward AI-enabled products is showing early signs of traction amid its broader revenue challenges. The company specifically highlighted "sizable product wins" for its AI-enabled offerings in Q4. Their continued investment in this space is evident through multiple products receiving industry recognition.

The company earned 76 G2 badges in the Winter 2025 market reports, an increase from 72 in the previous quarter. Their AI knowledge management solutions (RightAnswers and Panviva) garnered significant recognition, while BA Insight (AI enablement platform) and Qvidian (AI-powered proposal management) also received notable mentions. This third-party validation suggests Upland's AI capabilities are competitive within their market segments.

Additionally, Upland secured recognition as a major player in the IDC MarketScape for Digital Fax and was included in IDC's Knowledge Management Market Glance. These acknowledgments from respected industry analysts provide credibility for Upland's solutions in competitive enterprise software categories.

The expanded partnership with Konica Minolta for InterFAX (cloud fax and digital workflow) represents an important distribution channel expansion, positioning their solution as the preferred offering across Konica's extensive client base in the US and Canada.

While the company's Core Organic Growth Rate is projected to reach only 2.5% in 2025, this represents an improvement and suggests the product strategy adjustments are beginning to deliver results. The simultaneous divestiture of underperforming product lines indicates management is pruning the portfolio to concentrate resources on higher-potential offerings.

AUSTIN, Texas--(BUSINESS WIRE)-- Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based tools for digital transformation, today announced financial and operating results for the fourth quarter 2024 and issued guidance for its first quarter and full year of 2025.

Fourth Quarter 2024 Financial Highlights

  • Total revenue was $68.0 million, a decrease of 6% from $72.2 million in the fourth quarter of 2023.
  • Subscription and support revenue was $64.3 million, a decrease of 6% from $68.2 million in the fourth quarter of 2023.
  • GAAP net loss was $3.4 million compared to a GAAP net loss of $16.0 million in the fourth quarter of 2023. GAAP net loss attributable to common stockholders was $4.9 million compared to GAAP net loss attributable to common stockholders of $17.4 million in the fourth quarter of 2023. GAAP net loss per share attributable to common stockholders was $0.18 per share, compared to a GAAP net loss per share attributable to common stockholders of $0.56 per share in the fourth quarter of 2023.
  • Adjusted EBITDA was $14.9 million, or 22% of total revenue, compared to $14.1 million, or 19% of total revenue, in the fourth quarter of 2023.
  • GAAP operating cash flow was $9.3 million, compared to GAAP operating cash flow of $8.8 million in the fourth quarter of 2023. Free cash flow was $9.0 million, compared to free cash flow of $8.6 million in the fourth quarter of 2023.
  • Cash on hand as of the end of the fourth quarter of 2024 was $56.4 million after making principal repayments of $7.4 million on our Term Loans during the quarter, bringing our total Term Loan principal repayments in 2024 to $188.4 million. Subsequent to year end, we have paid down an additional $32.9 million of principal on our Term Loans.

"In Q4, we beat our Recurring Revenue guidance midpoint and met our Adjusted EBITDA guidance midpoint," said Jack McDonald, Upland's chairman and chief executive officer. "We saw some nice, sizable product wins, including for our AI enabled products. We are seeing progress on our growth plan with our Core Organic Growth Rate increasing to 2.5% in 2025 and Adjusted EBITDA margin increasing from 20% last year to 24% this year based on the midpoints of our 2025 guidance."

Fourth Quarter Business Highlights

  • We welcomed 110 new customers to Upland in the fourth quarter, including 21 new major customers. We also expanded relationships with 291 existing customers, 42 of which were major expansions. These new and expanded relationships were across our portfolio, including our Generative AI solutions.
  • We earned 76 badges in the G2 Winter 2025 market reports, up from 72 badges the previous quarter. Our AI knowledge management solutions, Upland RightAnswers and Upland Panviva, continue to earn a significant number of badges. Upland BA Insight, our AI enablement platform, and Upland Qvidian, our AI-powered proposal management and response software, garnered valuable recognitions along with others across Upland’s portfolio.
  • Upland InterFAX, a leader in secure cloud fax and digital workflow solutions, has expanded its partnership with Konica Minolta Business Solutions U.S.A., Inc., a global leader in workplace technology. Building on a successful collaboration that began during the COVID-19 pandemic, the strengthened partnership positions InterFAX as the go-to cloud fax solution for Konica Minolta’s extensive multi-channel customer base across the United States and Canada.
  • Upland was recognized as a major player in the IDC MarketScape: Worldwide Digital Fax 2024 Vendor Assessment (December 2024) and was also included in the IDC Market Glance: Knowledge Management, Q42024 (October 2024). Upland is dedicated to providing innovative, AI-enabled solutions that enable organizations to optimize workflows, improve knowledge sharing, and drive better business outcomes.

Business Outlook

Subsequent to year-end we divested two non-strategic product lines which had been underperforming relative to the rest of our product portfolio. These divestitures lowered our 2025 revenue guidance by approximately $18 million, but had no material impact on Adjusted EBITDA guidance.

For the quarter ending March 31, 2025, Upland expects reported total revenue to be between $59.0 and $65.0 million, including subscription and support revenue between $56.4 and $61.4 million, for a decline in total revenue of 12% at the midpoint from the quarter-ended March 31, 2024. First quarter 2025 Adjusted EBITDA is expected to be between $11.2 and $14.2 million, for an Adjusted EBITDA margin of 20% at the midpoint. This Adjusted EBITDA guide at the midpoint is a decrease of 3% from the quarter-ended March 31, 2024.

For the full year ending December 31, 2025, Upland expects reported total revenue to be between $231.5 and $255.5 million, including subscription and support revenue between $218.0 and $238.0 million, for a decrease in total revenue of 11% at the midpoint from the year ended December 31, 2024. Full year 2025 Adjusted EBITDA is expected to be between $53.5 and $65.5 million, for an Adjusted EBITDA margin of 24% at the midpoint. This Adjusted EBITDA guide at the midpoint is an increase of 7% from the year ended December 31, 2024.

Conference Call Details

Upland's executive team will host a live conference call and webcast at 11:00 a.m. Central Time, 12:00 p.m. Eastern Time today to review Upland’s financial results and outlook for the business. The call can be accessed via a webcast on investor.uplandsoftware.com, or by dialing 1-800-715-9871 in North America or 1-646-307-1963 if outside North America, international rates apply. Attendees will need to use access code 8422976 to join the call. This webcast will contain forward-looking statements and other material information regarding Upland’s financial and operating results.

Following the completion of the conference call, a recording of the webcast will be made available at investor.uplandsoftware.com for twelve months.

About Upland Software

Upland Software, Inc. enables global businesses to work smarter with over 20 proven cloud software products that increase revenue, reduce costs, and deliver immediate value. Our AI-powered solutions cover knowledge management, content lifecycle and workflow automation, and digital marketing. Upland's powerful cloud products are trusted by more than 10,000 global customers. Learn how Upland helps businesses achieve outcomes that matter at www.uplandsoftware.com.

Non-GAAP Financial Measures

To supplement our consolidated financial statements, which are prepared and presented in accordance with GAAP, we use the following non-GAAP financial measures: Adjusted EBITDA, non-GAAP net income (loss), non-GAAP net income (loss) per share and free cash flow.

We use these non-GAAP financial measures for financial and operational decision-making and as a means to evaluate period-to-period comparisons. Our management believes that these non-GAAP financial measures provide meaningful supplemental information regarding our performance and liquidity by excluding certain expenses and expenditures that may not be indicative of our recurring core business operating results, such as our revenues excluding the impact for foreign currency fluctuations or our operating performance excluding not only non-cash charges, but also discrete cash charges that are infrequent in nature. We believe that both management and investors benefit from referring to these non-GAAP financial measures in assessing our performance and when planning, forecasting, and analyzing future periods. These non-GAAP financial measures also facilitate management's internal comparisons to our historical performance and liquidity as well as comparisons to our competitors' operating results. We believe these non-GAAP financial measures are useful to investors both because they allow for greater transparency with respect to key metrics used by management in its financial and operational decision-making and they are used by our institutional investors and the analyst community to help them analyze the health of our business. For a reconciliation of these non-GAAP financial measures to the most directly comparable GAAP financial measures, see the tables provided below in this release.

We are unable to reconcile any forward-looking non-GAAP financial measures to their directly comparable GAAP financial measures because the information which is needed to complete a reconciliation is unavailable at this time without unreasonable effort. Additionally, we are unable to quantify the impact of foreign currency exchange fluctuations on components of our income statement beyond revenues because the information which is needed to do so is unavailable at this time without unreasonable effort.

Upland defines Adjusted EBITDA as net income (loss), calculated in accordance with GAAP, plus depreciation and amortization expense, interest expense, net, other expense (income), net, provision (benefit) for income taxes, stock-based compensation expense, acquisition- and divestiture-related expenses, non-recurring litigation costs, purchase accounting adjustments for deferred revenue and impairment of goodwill.

Upland defines non-GAAP net income (loss) as net income (loss), calculated in accordance with GAAP, plus amortization of purchased intangible assets, amortization of debt discount, loss on debt extinguishment, stock-based compensation expenses, acquisition- and divestiture-related expenses, non-recurring litigation expenses, purchase accounting adjustments for deferred revenue, non-recurring provision for income tax, impairment of goodwill and the related tax effect of the adjustments above.

Upland defines free cash flow as GAAP operating cash flow less purchases of property and equipment.

Upland defines major accounts as accounts with greater than or equal to $25,000 in annual recurring revenue.

Upland defines major expansions as existing customers who expanded the amount of annual recurring revenue under their contract by at least $25,000.

Upland defines cash gross margin as product revenue less subscription and support cost of sales, excluding depreciation and amortization.

In connection with periodic reviews of our business, we have decided to discontinue the availability of certain non-strategic product offerings and a limited number of non-strategic customer contracts (collectively referred to as “Sunset Assets”).

Overage Charges are subscription and support revenues earned in addition to contractual minimum customer commitments as a result of the usage volume of services including text and e-mail messaging and third-party pass-through costs that exceed the levels stipulated in contracts with the Company.

Upland defines Core Organic Growth Rate as the percentage change between two reported periods in subscription and support revenue, excluding subscription and support revenue from Sunset Assets and Overage Charges. We calculate our year-over-year Core Organic Growth Rate as though all acquisitions or dispositions closed as of the end of the latest period were closed as of the first day of the prior year period presented. Core Organic Growth Rate does not represent actual organic revenue generated by our business as it stood at the beginning of the respective period.

Core Bookings and Core Churn exclude bookings and churn from Sunset Assets.

Forward-looking Statements

This release contains "forward-looking statements" within the meaning of Section 27A of the Securities Act, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements generally relate to future events or our future financial or operating performance, including our guidance related to future performance, and are subject to substantial risks, uncertainties and assumptions. We may not actually achieve the plans, intentions, or expectations disclosed in our forward-looking statements. Our forward-looking statements do not reflect the potential impact of any future acquisitions, mergers, dispositions, joint ventures, or investments we may make. Accordingly, you should not place undue reliance on these forward-looking statements. Forward-looking statements include any statement that does not directly relate to any historical or current fact and often include words such as “anticipate,” “believe,” “may,” “will,” “continue,” “seek,” “estimate,” “intend,” “hope,” “predict,” “could,” “should,” “would,” “project,” “plan,” “expect” or the negative or plural of these words or similar expressions, although not all forward-looking statements contain these words.

Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including, but are not limited to: our financial performance and our ability to achieve or sustain profitability or predict future results; our plans regarding future acquisitions, acquisition expense timing and our ability to consummate and integrate acquisitions; our ability to expand our go to market operations, including our marketing and sales organization and cross selling opportunities, and successfully increase sales of our products; our ability to obtain financing in the future on acceptable terms or at all; our expectations with respect to revenue, cost of revenue, average annual spend, margin expense and operating expenses in future periods; our expectations with regard to revenue from perpetual licenses and professional services; our ability to adapt to macroeconomic factors impacting the global economy, including foreign currency exchange risk, inflation and supply chain constraints; our ability to attract and retain customers; our ability to successfully enter new markets and manage our international expansion; our ability to comply with privacy laws and regulations; our ability to incorporate and deliver artificial intelligence (“AI”) functionality into our products and services; our ability to deliver high-quality customer service; our plans regarding, and our ability to effectively manage, our growth, including with respect to our growth investments; maintaining our senior management team and key personnel; the performance of our resellers; our ability to adapt to changing market conditions and competition; our ability to adapt to technological change and continue to innovate; global economic and financial market conditions and uncertainties; the growth of demand for cloud-based, digital transformation applications; our ability to integrate our applications with other software applications; maintaining and expanding our relationships with third parties; costs associated with defending intellectual property infringement and other claims; our ability to maintain, protect and enhance our brand and intellectual property; our expectations with regard to trends, such as seasonality, which affect our business; impairments to goodwill and other intangible assets; our beliefs regarding how our applications benefit customers and what our competitive strengths are; the operation, reliability and security of our third-party data centers; our expectations as to the timing of the discontinuation of any Sunset Assets, as well as the composition of Sunset Assets; our current level of indebtedness, including our exposure to variable interest rate risk; the potential elimination or limitation of tax incentives or tax losses and/or reductions of U.S. federal net operating losses; the risk that we did not consider another contingency included in this list; and factors that could affect our business and financial results identified in Upland's filings with the Securities and Exchange Commission (the "SEC"), including Upland's most recent 10-K filed with the SEC. Additional information will also be set forth in Upland's future quarterly reports on Form 10-Q, annual reports on Form 10-K and other filings that Upland makes with the SEC.

The forward-looking statements herein represent Upland's views as of the date of this press release, and these views could change. However, while Upland may elect to update these forward-looking statements at some point in the future, Upland specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing the views of Upland as of any date subsequent to the date of this press release.

 
 
 

Upland Software, Inc.

Condensed Consolidated Statements of Operations

(in thousands, except per share data)

   

 

 

Three Months Ended December 31,

 

Twelve Months Ended December 31,

 

 

 

2024

 

 

 

2023

 

 

 

2024

 

 

 

2023

 

 

 

(unaudited)

 

(unaudited)

 

(unaudited)

 

 

Revenue:

 

 

 

 

 

 

 

 

Subscription and support

 

$

64,332

 

 

$

68,184

 

 

$

260,685

 

 

$

281,554

 

Perpetual license

 

 

1,531

 

 

 

1,760

 

 

 

5,837

 

 

 

6,077

 

Total product revenue

 

 

65,863

 

 

 

69,944

 

 

 

266,522

 

 

 

287,631

 

Professional services

 

 

2,164

 

 

 

2,234

 

 

 

8,272

 

 

 

10,221

 

Total revenue

 

 

68,027

 

 

 

72,178

 

 

 

274,794

 

 

 

297,852

 

Cost of revenue:

 

 

 

 

 

 

 

 

Subscription and support

 

 

18,512

 

 

 

22,483

 

 

 

76,037

 

 

 

88,894

 

Professional services and other

 

 

1,352

 

 

 

1,226

 

 

 

5,055

 

 

 

7,467

 

Total cost of revenue

 

 

19,864

 

 

 

23,709

 

 

 

81,092

 

 

 

96,361

 

Gross profit

 

 

48,163

 

 

 

48,469

 

 

 

193,702

 

 

 

201,491

 

Operating expenses:

 

 

 

 

 

 

 

 

Sales and marketing

 

 

16,167

 

 

 

17,438

 

 

 

66,301

 

 

 

64,342

 

Research and development

 

 

11,293

 

 

 

11,662

 

 

 

47,365

 

 

 

49,375

 

General and administrative

 

 

11,300

 

 

 

13,895

 

 

 

49,463

 

 

 

61,264

 

Depreciation and amortization

 

 

11,356

 

 

 

14,405

 

 

 

45,622

 

 

 

58,614

 

Acquisition-related expenses

 

 

19

 

 

 

451

 

 

 

19

 

 

 

3,060

 

Impairment of goodwill

 

 

 

 

 

 

 

 

87,227

 

 

 

128,755

 

Total operating expenses

 

 

50,135

 

 

 

57,851

 

 

 

295,997

 

 

 

365,410

 

Loss from operations

 

 

(1,972

)

 

 

(9,382

)

 

 

(102,295

)

 

 

(163,919

)

Other income (expense):

 

 

 

 

 

 

 

 

Interest income (expense), net

 

 

(1,262

)

 

 

(5,322

)

 

 

(8,939

)

 

 

(18,684

)

Other income (expense), net

 

 

1,251

 

 

 

(675

)

 

 

1,142

 

 

 

236

 

Total other income (expense)

 

 

(11

)

 

 

(5,997

)

 

 

(7,797

)

 

 

(18,448

)

Loss before benefit from (provision for) income taxes

 

 

(1,983

)

 

 

(15,379

)

 

 

(110,092

)

 

 

(182,367

)

Benefit from (provision for) income taxes

 

 

(1,447

)

 

 

(633

)

 

 

(2,640

)

 

 

2,493

 

Net loss

 

$

(3,430

)

 

$

(16,012

)

 

$

(112,732

)

 

$

(179,874

)

Preferred stock dividends

 

 

(1,421

)

 

 

(1,359

)

 

 

(5,592

)

 

 

(5,347

)

Net loss attributable to common stockholders

 

$

(4,851

)

 

$

(17,371

)

 

$

(118,324

)

 

$

(185,221

)

Net loss per common share:

 

 

 

 

 

 

 

 

Net loss per common share, basic and diluted

 

$

(0.18

)

 

$

(0.56

)

 

$

(4.26

)

 

$

(5.77

)

Weighted-average common shares outstanding, basic and diluted

 

 

27,605,490

 

 

 

30,995,441

 

 

 

27,789,248

 

 

 

32,074,906

 

 
 
 
 

Upland Software, Inc.

Condensed Consolidated Balance Sheets

(in thousands)

   

 

 

December 31,

 

December 31,

 

 

 

2024

 

 

 

2023

 

 

 

(unaudited)

 

 

ASSETS

 

 

 

 

Current assets:

 

 

 

 

Cash and cash equivalents

 

$

56,426

 

 

$

236,559

 

Restricted cash

 

 

626

 

 

 

 

Accounts receivable

 

 

38,647

 

 

 

38,765

 

Deferred commissions, current

 

 

8,361

 

 

 

10,429

 

Unbilled receivables

 

 

3,441

 

 

 

2,701

 

Income tax receivable, current

 

 

762

 

 

 

3,775

 

Prepaid expenses and other current assets

 

 

10,129

 

 

 

8,004

 

Total current assets

 

 

118,392

 

 

 

300,233

 

Tax credits receivable

 

 

951

 

 

 

1,657

 

Property and equipment, net

 

 

1,518

 

 

 

1,932

 

Operating lease right-of-use asset

 

 

1,364

 

 

 

2,929

 

Intangible assets, net

 

 

123,903

 

 

 

182,349

 

Goodwill

 

 

260,976

 

 

 

353,778

 

Deferred commissions, noncurrent

 

 

12,147

 

 

 

12,568

 

Interest rate swap assets

 

 

9,742

 

 

 

14,270

 

Other assets

 

 

529

 

 

 

308

 

Total assets

 

$

529,522

 

 

$

870,024

 

LIABILITIES, CONVERTIBLE PREFERRED STOCK AND STOCKHOLDERS' EQUITY

Current liabilities:

 

 

 

 

Accounts payable

 

$

9,388

 

 

$

8,137

 

Accrued compensation

 

 

6,226

 

 

 

7,174

 

Accrued expenses and other current liabilities

 

 

6,876

 

 

 

7,050

 

Deferred revenue

 

 

93,706

 

 

 

102,763

 

Operating lease liabilities, current

 

 

1,000

 

 

 

2,351

 

Current maturities of notes payable

 

 

3,224

 

 

 

3,172

 

Total current liabilities

 

 

120,420

 

 

 

130,647

 

Notes payable, less current maturities

 

 

286,970

 

 

 

473,502

 

Deferred revenue, noncurrent

 

 

4,670

 

 

 

3,860

 

Operating lease liabilities, noncurrent

 

 

762

 

 

 

1,597

 

Noncurrent deferred tax liability, net

 

 

11,347

 

 

 

16,025

 

Other long-term liabilities

 

 

428

 

 

 

461

 

Total liabilities

 

 

424,597

 

 

 

626,092

 

Mezzanine equity

 

 

123,230

 

 

 

117,638

 

Stockholders’ equity:

 

 

 

 

Common stock

 

 

3

 

 

 

3

 

Additional paid-in capital

 

 

605,286

 

 

 

608,995

 

Accumulated other comprehensive income (loss)

 

 

(21,990

)

 

 

6,168

 

Accumulated deficit

 

 

(601,604

)

 

 

(488,872

)

Total stockholders’ (deficit) equity

 

 

(18,305

)

 

 

126,294

 

Total liabilities, convertible preferred stock and stockholders’ (deficit) equity

 

$

529,522

 

 

$

870,024

 

 
 
 
 

Upland Software, Inc.

Condensed Consolidated Statements of Cash Flows

(in thousands)

   

 

 

Three Months Ended December 31,

 

Twelve Months Ended December 31,

 

 

 

2024

 

 

 

2023

 

 

 

2024

 

 

 

2023

 

 

 

(unaudited)

 

(unaudited)

 

(unaudited)

 

 

Operating activities

 

 

 

 

 

 

 

 

Net loss

 

$

(3,430

)

 

$

(16,012

)

 

$

(112,732

)

 

$

(179,874

)

Adjustments to reconcile net loss to net cash provided by operating activities:

 

 

 

 

 

 

 

 

Depreciation and amortization

 

 

13,580

 

 

 

17,510

 

 

 

54,986

 

 

 

71,985

 

Deferred income taxes

 

 

(2,393

)

 

 

(1,558

)

 

 

(3,658

)

 

 

(4,209

)

Amortization of deferred costs

 

 

2,998

 

 

 

3,261

 

 

 

12,150

 

 

 

13,170

 

Foreign currency re-measurement loss

 

 

(240

)

 

 

445

 

 

 

(999

)

 

 

(538

)

Non-cash interest, net and other income, net

 

 

(2,710

)

 

 

(896

)

 

 

(11,978

)

 

 

(2,976

)

Non-cash stock-based compensation expense

 

 

3,192

 

 

 

4,682

 

 

 

15,270

 

 

 

22,874

 

Non-cash loss on impairment of goodwill

 

 

 

 

 

 

 

 

87,227

 

 

 

128,755

 

Non-cash loss on retirement of fixed assets

 

 

(1

)

 

 

1

 

 

 

17

 

 

 

47

 

Changes in operating assets and liabilities, net of purchase business combinations:

 

 

 

 

 

 

 

 

Accounts receivable

 

 

(7,421

)

 

 

(1,252

)

 

 

(328

)

 

 

8,916

 

Prepaid expenses and other current assets

 

 

2,779

 

 

 

4,934

 

 

 

74

 

 

 

(471

)

Interest rate swaps and other assets

 

 

(2,930

)

 

 

(1,393

)

 

 

(10,089

)

 

 

10,866

 

Accounts payable

 

 

703

 

 

 

(6,025

)

 

 

1,344

 

 

 

(6,896

)

Accrued expenses and other liabilities

 

 

840

 

 

 

(1,459

)

 

 

(556

)

 

 

(6,188

)

Deferred revenue

 

 

4,374

 

 

 

6,551

 

 

 

(6,489

)

 

 

(5,518

)

Net cash provided by operating activities

 

 

9,341

 

 

 

8,789

 

 

 

24,239

 

 

 

49,943

 

Investing activities

 

 

 

 

 

 

 

 

Purchase of property and equipment

 

 

(320

)

 

 

(186

)

 

 

(882

)

 

 

(1,220

)

Net cash used in investing activities

 

 

(320

)

 

 

(186

)

 

 

(882

)

 

 

(1,220

)

Financing activities

 

 

 

 

 

 

 

 

Payments of debt costs

 

 

(281

)

 

 

(31

)

 

 

(358

)

 

 

(221

)

Payments on notes payable

 

 

(7,350

)

 

 

(1,350

)

 

 

(188,400

)

 

 

(40,400

)

Repurchase of shares

 

 

 

 

 

(10,845

)

 

 

(10,958

)

 

 

(14,060

)

Taxes paid related to net share settlement of equity awards

 

 

(1,838

)

 

 

(349

)

 

 

(2,591

)

 

 

(1,091

)

Issuance of common stock, net of issuance costs

 

 

 

 

 

3

 

 

 

 

 

 

5

 

Additional consideration paid to sellers of businesses

 

 

 

 

 

(67

)

 

 

 

 

 

(5,617

)

Net cash used in financing activities

 

 

(9,469

)

 

 

(12,639

)

 

 

(202,307

)

 

 

(61,384

)

Effect of exchange rate fluctuations on cash, cash equivalents and restricted cash

 

 

(2,239

)

 

 

1,004

 

 

 

(557

)

 

 

567

 

Change in cash, cash equivalents and restricted cash

 

 

(2,687

)

 

 

(3,032

)

 

 

(179,507

)

 

 

(12,094

)

Cash, cash equivalents and restricted cash, beginning of period

 

 

59,739

 

 

 

239,591

 

 

 

236,559

 

 

 

248,653

 

Cash, cash equivalents and restricted cash, end of period

 

$

57,052

 

 

$

236,559

 

 

$

57,052

 

 

$

236,559

 

Supplemental disclosures of cash flow information:

 

 

 

 

 

 

 

 

Cash paid for interest, net of interest rate swaps

 

$

4,491

 

 

$

8,990

 

 

$

28,900

 

 

$

32,137

 

Cash paid for taxes

 

$

213

 

 

$

879

 

 

$

2,015

 

 

$

7,106

 

 
 
 
 

Upland Software, Inc.

Reconciliation of Adjusted EBITDA

(in thousands, unaudited)

   

 

 

Three Months Ended December 31,

 

Twelve months ended December 31,

 

 

 

2024

 

 

 

2023

 

 

 

2024

 

 

 

2023

 

Reconciliation of Net Loss to Adjusted EBITDA:

 

 

 

 

 

 

 

 

Net loss

 

$

(3,430

)

 

$

(16,012

)

 

$

(112,732

)

 

$

(179,874

)

Add:

 

 

 

 

 

 

 

 

Depreciation and amortization expense

 

 

13,580

 

 

 

17,510

 

 

 

54,986

 

 

 

71,985

 

Interest expense, net

 

 

1,262

 

 

 

5,322

 

 

 

8,939

 

 

 

18,684

 

Other expense (income), net

 

 

(1,251

)

 

 

675

 

 

 

(1,142

)

 

 

(236

)

Provision for (benefit from) income taxes

 

 

1,447

 

 

 

633

 

 

 

2,640

 

 

 

(2,493

)

Stock-based compensation expense

 

 

3,192

 

 

 

4,682

 

 

 

15,270

 

 

 

22,874

 

Acquisition-related expense

 

 

19

 

 

 

451

 

 

 

19

 

 

 

3,060

 

Non-recurring litigation costs

 

 

35

 

 

 

699

 

 

 

187

 

 

 

1,126

 

Purchase accounting deferred revenue discount

 

 

47

 

 

 

92

 

 

 

244

 

 

 

557

 

Impairment of goodwill

 

 

 

 

 

 

 

 

87,227

 

 

 

128,755

 

Adjusted EBITDA

 

$

14,901

 

 

$

14,052

 

 

$

55,638

 

 

$

64,438

 

 
 
 
 

Upland Software, Inc.

Reconciliation of Non-GAAP Net Loss and Non-GAAP EPS

(in thousands, except share and per share data, unaudited)

   

 

 

Three Months Ended December 31,

 

Twelve months ended December 31,

 

 

 

2024

 

 

 

2023

 

 

 

2024

 

 

 

2023

 

Reconciliation of Net Loss to non-GAAP Net Income:

 

 

 

 

 

 

 

 

Net loss

 

$

(3,430

)

 

$

(16,012

)

 

$

(112,732

)

 

$

(179,874

)

Add:

 

 

 

 

 

 

 

 

Stock-based compensation expense

 

 

3,192

 

 

 

4,682

 

 

 

15,270

 

 

 

22,874

 

Amortization of purchased intangibles

 

 

13,267

 

 

 

17,184

 

 

 

53,764

 

 

 

70,566

 

Amortization of debt discount

 

 

535

 

 

 

581

 

 

 

2,279

 

 

 

2,313

 

Acquisition-related expense

 

 

19

 

 

 

451

 

 

 

19

 

 

 

3,060

 

Nonrecurring litigation expense

 

 

35

 

 

 

699

 

 

 

187

 

 

 

1,126

 

Purchase accounting deferred revenue discount

 

 

47

 

 

 

92

 

 

 

244

 

 

 

557

 

Impairment of goodwill

 

 

 

 

 

 

 

 

87,227

 

 

 

128,755

 

Tax effects of non U.S. income tax - nonrecurring

 

 

1,460

 

 

 

 

 

 

1,460

 

 

 

 

Tax effect of adjustments above

 

 

(681

)

 

 

(2,302

)

 

 

(5,096

)

 

 

(11,509

)

Non-GAAP net income

 

$

14,444

 

 

$

5,375

 

 

$

42,622

 

 

$

37,868

 

 

 

 

 

 

 

 

 

 

Weighted average common shares outstanding, basic

 

 

27,605,490

 

 

 

30,995,441

 

 

 

27,789,248

 

 

 

32,074,906

 

Weighted average common shares outstanding, diluted

 

 

35,007,580

 

 

 

37,992,837

 

 

 

34,971,488

 

 

 

38,920,323

 

Non-GAAP earnings per share, basic

 

$

0.52

 

 

$

0.17

 

 

$

1.53

 

 

$

1.18

 

Non-GAAP earnings per share, diluted

 

$

0.41

 

 

$

0.14

 

 

$

1.22

 

 

$

0.97

 

 
 
 
 

Upland Software, Inc.

Reconciliation of Operating Cash Flow to Free Cash Flow

(in thousands, unaudited)

   

 

 

Three Months Ended December 31,

 

Twelve months ended December 31,

 

 

 

2024

 

 

 

2023

 

 

 

2024

 

 

 

2023

 

Reconciliation of operating cash flow to Free Cash Flow:

Net cash provided by operating activities

 

$

9,341

 

 

$

8,789

 

 

$

24,239

 

 

$

49,943

 

Less: Purchase of property and equipment

 

 

(320

)

 

 

(186

)

 

 

(882

)

 

 

(1,220

)

Free Cash Flow

 

$

9,021

 

 

$

8,603

 

 

$

23,357

 

 

$

48,723

 

 
 
 
 

Upland Software, Inc.

Supplemental Financial Information

(in thousands, unaudited)

   

 

 

Three Months Ended December 31,

 

Twelve months ended December 31,

 

 

2024

 

2023

 

2024

 

2023

Stock-based compensation:

 

 

 

 

 

 

 

 

Cost of revenue

 

$

181

 

 

$

102

 

 

$

765

 

 

$

952

 

Research and development

 

 

381

 

 

 

552

 

 

 

2,095

 

 

 

2,463

 

Sales and marketing

 

 

355

 

 

 

495

 

 

 

1,512

 

 

 

2,059

 

General and administrative

 

 

2,275

 

 

 

3,533

 

 

 

10,898

 

 

 

17,400

 

Total

 

$

3,192

 

$

4,682

 

$

15,270

 

$

22,874

 
 

 

 

Three Months Ended December 31,

 

Twelve months ended December 31,

 

 

2024

 

2023

 

2024

 

2023

Depreciation:

 

 

 

 

 

 

 

 

Cost of revenue

 

$

 

 

$

 

 

$

 

 

$

5

 

Operating expense

 

 

313

 

 

 

326

 

 

 

1,222

 

 

 

1,414

 

Total

 

$

313

 

 

$

326

 

 

$

1,222

 

 

$

1,419

 

 

 

 

 

 

 

 

 

 

Amortization:

 

 

 

 

 

 

 

 

Cost of revenue

 

$

2,224

 

 

$

3,105

 

 

$

9,364

 

 

$

13,366

 

Operating expense

 

 

11,043

 

 

 

14,079

 

 

 

44,400

 

 

 

57,200

 

Total

 

$

13,267

 

$

17,184

 

$

53,764

 

$

70,566

 
 

 

Investor Relations Contact:

Michael D. Hill

investor-relations@uplandsoftware.com

512-960-1031

Media Contact:

Lloyd Berry

media@uplandsoftware.com

512-960-1010

Source: Upland Software Inc.

FAQ

What was Upland Software's (UPLD) revenue performance in Q4 2024?

UPLD reported Q4 2024 total revenue of $68.0 million, a 6% decrease from $72.2 million in Q4 2023.

How much debt did UPLD pay down in 2024?

Upland made total Term Loan principal repayments of $188.4 million in 2024, plus an additional $32.9 million after year-end.

What is Upland's (UPLD) revenue guidance for 2025?

UPLD expects 2025 total revenue between $231.5-$255.5 million, representing an 11% decrease at midpoint from 2024.

How many new customers did UPLD acquire in Q4 2024?

Upland welcomed 110 new customers in Q4 2024, including 21 new major customers, and expanded relationships with 291 existing customers.

What is UPLD's projected Adjusted EBITDA margin for 2025?

Upland expects 2025 Adjusted EBITDA margin of 24% at midpoint, up from 20% in 2024.
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